Login
Start Free Trial Are you a business?? Click Here

Schuh Reviews

3.6 Rating 195 Reviews
A
Happiness Grade
A

Customer Service - Good

100.00%
Industry Average
Today I purchased my third pair of Birkenstock clogs in three months from the Metro Centre store. The staff are extremely attentive and helpful. In particular Jennifer(080) and Michael(067). I will definitely buy again from here as customer service is excellent.
posted 5 months ago - Val Henderson
Great service from a lovely young lady, explained about the sizing of the shoes. Georgia was very happy which made me feel really happy . Liverpool Schuh very good experience.
posted 7 months ago - Anonymous
Fantastic service from Rita tesh and Fiona bought loads of shoes in past will carry on shopping there's
posted 7 months ago - Nico
At the door I found a warm welcome, inside the crowded shop I was quickly attended to, and then, because of difficulties, I was offered an order and later collection service at no extra cost, then given an encouraging farewell after a subsequent on time accurate delivery. At least four staff made me feel I was a valued customer but Natasha was especially helpful. I recommend everyone change to this shoe shop for future purchases.
posted 1 year ago - Michael Woods
Really lovely and helpful service from Ash in Romford
posted 1 year ago - Jo
I don't really write reviews, but all three of the staff at Schuh in Rushden Lakes on 25th Sept were too great not to shout about. Knowledgeable, personable and really useful. Nothing was too much trouble - we will be shopping in store more with service like that. Cheers!
posted 3 years ago - Chris
I ordered a pair of sketchers and after paying realised my discount hadn't gone on. After a live chat with Schuh they said they would refund once the shoes were dispatched. My shoes were delivered at 5.50pm and refund was in my account by 7pm. Excellent service. Will definitely order from them again
posted 3 years ago - Mrs m wood
Delivery service was excellent but not impressed that I had to pay over £6 to return the boots. This was second class too ! In these times, when it is not safe to return to stores, you would think that Schuh would offer free returns like other high street brands.
posted 3 years ago - Anonymous
I purchased shoes from a different company with a similar name and accidentally returned them to this company, they posted the shoes back to me which they didn't have to do. Their customer service on Facebook was friendly and quick so I appreciate this and felt compelled to leave a review.
posted 3 years ago - Jordan Dunn
It was at Rushden Lakes bought a pair of boots in the sale The service was first class Lilian Flynn
posted 4 years ago - Purity Lilian Flynn