“My machine was exactly as promised. It was in excellent mechanical order and waiting for me in my stateroom. But it was filthy. I had to 409 it all over. Dirt and debris aside I will rent again. It was mechanically reliable transportation which was the most important thing.”
“Rented a portable scooter in Vancouver BC and
Will do it again. It was a treat and very very helpful to take it in the car to several different places. I recommend it anyone with mobility problem.”
“I've used Scootaround many times but my most recent Boston-area rental experience was awful. I booked on-line and was called about an hour later by one of your reps. Ultimately, she canceled the contract because the Boston Marriott-Newton was 10 mi out of the delivery range. Then why did your website confirm my order? It turns out the delivery vendor was Scootaround-owned...so why didn't Scootaround approve the delivery? I even said I would pay more for delivery. However, I received a cancellation email. Then 2 weeks after having not received a credit on my credit card, I called. I was told because Scootaround canceled the scooter, the credit should have been processed within 48 hrs. It was but I've since received my credit.”
“I reserved and paid for my scooter rental in July 2022 for my August 2022 cruise. Scooter was never delivered to my stateroom and I was without a mobility scooter for my entire cruise. Attempted to contact your company multiple times and no one helped. To this day I have not received any response from anyone to tell me what happened. Never received the refund I was promised and ultimately had to dispute the charge to get my money back. Now here it is a whole 7 months later and you are asking for me to review and rate your service. My trip was ruined and I will NEVER use your company again. The absolute worst! If I could rate -0 stars I would.”