“I've used Scootaround many times but my most recent Boston-area rental experience was awful. I booked on-line and was called about an hour later by one of your reps. Ultimately, she canceled the contract because the Boston Marriott-Newton was 10 mi out of the delivery range. Then why did your website confirm my order? It turns out the delivery vendor was Scootaround-owned...so why didn't Scootaround approve the delivery? I even said I would pay more for delivery. However, I received a cancellation email. Then 2 weeks after having not received a credit on my credit card, I called. I was told because Scootaround canceled the scooter, the credit should have been processed within 48 hrs. It was but I've since received my credit.”
“I reserved and paid for my scooter rental in July 2022 for my August 2022 cruise. Scooter was never delivered to my stateroom and I was without a mobility scooter for my entire cruise. Attempted to contact your company multiple times and no one helped. To this day I have not received any response from anyone to tell me what happened. Never received the refund I was promised and ultimately had to dispute the charge to get my money back. Now here it is a whole 7 months later and you are asking for me to review and rate your service. My trip was ruined and I will NEVER use your company again. The absolute worst! If I could rate -0 stars I would.”
“The experience was good; woman on the phone when I ordered was good and very polite, Price was good. Scooter was at the hotel Bellstand when I arrived. Unfortunately en route from Orlando Convention center on 1/17 somebody opening the door for me let it go prematurely. It swung shut as I went through and broke my ankle. Scooter was undamaged. I am still dealing with consequences two m later. The ADA door from Conference center to walkway to Hyatt was broken which is why this happened.”
“MY SCOOTER RENTALS WITH YOU GUYS , AND THERE HAVE BEEN A FEW HAVE BEEN EXCELLENT .
AND I AM GETTING READY TO BOOK IN SEPT. A CRUISE WITH CARNIVAL IN EUROPE AND WILL BE CONTACTING YOU AGAIN.”