“I was very disappointed and not satisfied with the service I received for this rental. I have booked with Scoot-around for years and it has been progressively getting worse. I was told to pick up my scooter outside the terminal as always. I also received a text from the person from the terminal to confirm the same message.
I got there around 12:40 pm and no one was there and I had no instructions on what to do. Because I could not be on my feet long, I finally got wheelchair assistance. I call the Scoot around the number and was told my scooter was at Customer Service or Hospitality. When I got to customer service No scooter and nobody knew where it was.
I call customer service again to scoot around and was told my scooter was in my cabin. Because of the ship's policy, they could not wheel me to my cabin, so I had to stand and wait for an elevator and then walk to the opposite part of the ship to get to my cabin.
When I finally got there, NO scooter was in the room. I called s coot around again and they gave me excuses for why my paid scooter was not in my cabin. I began to explain my frustration and they promised me that my scooter would be there by 3 pm.
After walking to get something to eat I waited for my scooter to get there when I got back to my cabin....No scooter and the boat sailed away from the dock and no one could find my scooter.
I expect to receive a full refund and an apology for the terrible service I received. Unfortunately, I am force to find another Scooter company for my September and October up coming cruises.”
“Scooter rental was easy from finding it in our stateroom. Then leaving the scooter in the stateroom when we disembarked. Will use Scooter Around again.”
“The young lady in guest services JUST MADE OUR DAY. She helped me get the scooter to my 97 year old mother and just treated us like royalty. The scooter was easy to use and returning it just topped off our experience with an A+.”
