“Because the scooter wasn't heavy duty and upon arrival to pick up my scooter I informed them that it was to small and couldn't adjust the seat. Your representatives called the office and they said they didn't have another scooter to switch out and they took about two hours to tell they couldn't switch the scooter out. I am very disappointed 😞 because I am handicapped and I was uncomfortable in that scooter. I would appreciate a refund or a credit from your company.”
“This was so simple to do and made it possible for us to go on the cruise we went on. Everything went smoothly from the online/phone reservation to picking up the scooter at the ship terminal and returning it at the end of our cruise. We will definitely rent again if we go on another cruise or have another need.”
“All of the information I received in emails plainly stated that the scooter would be in my cabin by 2pm and if not to call. It was not. I called and was then informed that I was supposed to pick it up in the terminal. Therefore I did not have a scooter to enjoy for my cruise. I was unable to get around on the ship. I expect full refund immediately!”
“Never got my scooter 🛵 I was told it would be at my hotel at 9:00 am They bought me regular wheel chair. At 5:30pm I told company just refund my money .”
“I had a slight delay of 2 hours to return the wheelchair and they told me that they could not pick it up on the same day, leaving the delivery for the next day, but they made me pay the difference of one day! I didn't think it was fair, but I paid and closed the matter. But unfortunately it left a bad impression.”
“I have rented twice from this company for cruises and the service was excellent. My scotter was cleaned and waiting for me at the gate where I returned after the cruise. It was effortless”