“I had a problem during my last rental. I had a medical emergency at home and had to leave early. Your vender made arrangements with the bellman staff to pick up from them and everything worked out fine. I will be contacting you in the next month or so to make arrangements for my trip this year,from 12/11 to 12/14.”
“My scooter died and wouldn’t hold a charge which left my son to carry it a lot of the time. I also ended up injuring myself because I couldn’t ride the scooter when I cut off and had to walk.”
“Had a poor experience on my most recent rental. Paid extra to receive a heavy-duty scooter, which I did not get, and instead, got a normal scooter. That normal scooter began to experience failures a few hours after having it, and I had to fight with the local scooter provider to get a replacement. The replacement was the heavy-duty scooter I originally needed, but had a massive hole in the foot well and a dodgy battery pack that I constantly had to top up. I was very frustrated overall.”