“I was very happy with Scootaround and the power chair I had in January and February. When I ran into a problem because of the airline cancelation of flights.
The person I spoke with said that because of the problem they might be able to help if we cancel the power chair. But we chose not to cancel the rental of the chair o the Hawaiian trip which we had to cancel because of the airline cancelation of my flight 3 times.
It was because of the lady decisions we use you again and that the equipment was in very good condition.
Thanks”
“The scooter rental with Scoot Around was efficient and reliable. The staff was on time for the rental, pleasant, and knowledgeable. Thank you for your good, personable service!”
“Everything went well the scooter was perfect as I am in a wheelchair at home was great to have on my cruise loved it, going on another cruise end of October and have booked another scooter, thanx for your sevice”
“The scooter did not hold a charge. I spent a full day of my vacation trying to get this worked out in a completely different state then the actual rental was made. The refund that I received was less then adequate for the turmoil, stress and agony of having to deal with you people.”
“Only rented for cruises…3 times so far! One phone call is all it takes! Delivery on time on ship! Operationally perfect. Absolutely nothing to complain about!! Thank you!”
“The wheelchair was delivered to the cruise ship as expected. However, it was an absolute mess! For the price I paid, I would have expected something in much better shape. The right wheel was so worn out that it could barely be pushed on the carpeted hallways and rooms. The left wheel bearing was shot, and it made a jerking ride same a clacking noise. My father was very heavy, hence we rented a bariatric chair, and the condition of the chair made the entire week miserable on we that had to push it. There is no possible way I would ever rent from this company again. The rental was almost as expensive as buying a chair and throwing it away at the end of the trip. And, being on a cruise, there was nothing I could do once we were onboard. I contacted the company after the trip but go no response. Awful, awful company.”
“The walker was waiting for me in my room and worked very well.
I do have one comment though. It was very difficult to get inside a standard cabin. Next time I will probably try a smaller unit that might fit more easily through the doorway.”
“We rented 2 Scootaround scooters for a 21 day cruise in Europe. One scooter was given to us UNCHARGED. The other had a broken key. We called Customer Service before we left the dock - did not hear from anyone until of course the ship had left port. Scootaround said there was another key taped to the bottom of the seat. Guess what? No key! The second scooter would not hold a charge. We found the charger to be defective. Luckily we had the 2nd charger, but had to wait twice as long for the 2 scooters to charge. We repeatedly went to Guest Service on the ship & they put in repeated calls to Scootaround 's customer service number. No one would answer. Within 3 days, BOTH scooters started making horrible noises & thumped as they rolled around. We went to several major ports, but Scootaround said they had no locations available to make exchanges. It was the WORST experience of our years of cruising. Scootaround DOES NOT maintain their vehicles in good condition AND they don't care!
NEVER AGAIN WILL WE RENT ANYTHING FROM SCOOTAROUND!!!!”
“My rental experience with Scoot Around was A+. From the minute I contacted customer service until I turned the scooter in I had a great great experience. James is the best representative for the company. He helped me beyond measure.”
