“The experience was satisfactory except for the fact that the location did not open until the time the event opened which caused long lines in the heat. Also, only one person was handling the check-in.
It would have been much more expedient to have the location open 30 minutes before the event opening.
Most people who are renting these scooters are elderly or have difficulty getting around.”
“The first time I called I was told that there was no one in the area to rent a scooter to me. I thought it was strange and called a second time, this time I was able to lease a scooter. Strange!
Great customer service the second time.”
“The last time I rented from you was November 2022 in Miami it was a night mare.. you were not there at the port ....had to go on ship without a scooter... had to make go on ship without and was told one Would be delivered to my cabin....my daugHter when to customer service and argued with tHem until 11:00 pm....after;spending day walking I had a heart spell and had to rest in bed for a day..... but all the other times at cape Canveral I have loved the rental process.....thank you for caring....I think I should get one free rental for the trouble we when through......God Bless”
“The scooter wasn’t big enough for her it tipped over on her. That scooter should not be used for anybody over 225 pounds maybe at the most maybe 250 pounds but not at my wife’s weight of 290. We definitely wouldn’t recommend you to anyone and wouldn’t use you again unless we don’t have any other choice.”
“The personal have always been professional and very helpful, also on my last cruise I was asked about my scooter and passed my thoughts to another cruiser how great your service was for me.”
“better understanding of when to pick up scooter would have been helpful. We were told it would be in the room, but later found out we should have picked it up at the terminal”