“It was easy to pick up and return the scooter at the port. The scooter was so very helpful in getting around the ship! It made a world of difference in enjoying our cruise. When I had a question, I got a quick email answer. I would definitely recommend using Scoot Around!”
“Requested a foot rest and gave my specific height and requirements. Was assured that I would be accommodated but when the wheelchair arrived it was not as promised. I had knee surgery and let the representative know that I could not bend my knee and needed to keep it straight. The Representative assured me that there was a foot rest for someone my height. When delivered the delivery person didn't know how to adjust the foot rest and when it was adjusted it was still the wrong fit. Item arrived damaged and the wheel brake was not operating properly. Learned my lesson...Don't order from Scoot Around”
“Definitely recommend Scootaround. They made the process of renting so easy. My husband just loved the scooter. Reasonably price. We will always choose Scootaround”
“The wheelchair was in our cabin when we arrived. We noticed one of the foot rests was loose. So we exchanged for a wheelchair on board. Norweigan cruise line was very good in replacing your wheelchair and yours was never picked up by your company until we left the ship at the end of our cruise.”
“Excellent service every time on several different cruises. Delivered directly to our stateroom and waiting for me upon arrival. Scooters always in great condition.”
“Rental was nice. Other than we were told to leave the scooter in our room and had difficulty getting through customs as they did not have enough wheelchair porters. Next time we would take it off the ship and drop it off after we go through customs yesterday..”
“Customer service was very helpful and the scooter was ready and waiting in my cabin. It was very helpful after I figured out how to drive it. Unfortunately, when the cruise part of our vacation was over and we were transferring to the train for the land tour, the Holland America crew told me I had to get in a wheelchair for debarkation -- and then immediately misplaced my scooter. That was after we told them 3 or more times that it was supposed to be transferred to the train. We never saw it again. I reported it to Scoot Around and they refunded a proportionate amount of the rental, so kudos to them for good customer service.”
“Scoot Around performed as promised (and you don't get that often, anymore). The scooter we rented for the cruise arrived on board before our luggage did. It was perfect for my wife's needs, being intricately manœverable and compact enough to fit in elevators and through stateroom doors. We will being using Scoot Around again on our next cruise in November, this year.”
“Got the scooter late and it didn't work on rugs. Was very slow on regular floors. Had to be pushed back to our room multiple times and we missed 2 ports on our cruise because we didn't trust the scooter to go off the boat.”