“Scoot Around promised that the scooter would work in the ship cabin and when it didn't I called before we left port and they said they would not do anything to help OR refund any of our money. I do not plan to ever use them again and have told others about this issue.”
“Neither scooter was in our cruise cabin when we arrived. It was a complete mess trying to figure out who on the ship to contact to get the scooters. This never happened before.”
“Scooter was acceptable and worked well. The downfall was in the pick-up and return. Instructions were ambiguous. The porters told us to just leave the scooter at the bus pick-up area. I wanted to take it to the area indicated when we picked the sccoter up, but the porters wouldn't let us cross the driveway. Hence, we ended up getting a call later (while waiting at the airport) asking us where the scooter was. Please instruct the porters on your procedures.”
“The scooter was in my stateroom as promised and served me well on a 24-day cruise. It allowed me to easily go where ever I wanted. Handled well in the narrow passageways and around tight corners. Was exactly what I needed to enjoy my cruise.”
“Ran good was delivered to my stateroom as requested too bad the waiter who parked it for me at the restaurant gave me the wrong key I used someone else's scooter they took it away from me never gave back my key I think the guy who's scooter I took by mistake held it because he was mad .cruise ship said they will give me 500.00 off my next cruise because of their mistake”
“Everything went smoothly scooter was ready for me when I arrived. looking forward to Spring Carlisle PA and Ford Carlisle in June
There was no delivery involved and I reserved my rental a week in advance”
“Scoot around has been reliable, timely and professional. I used them on my cruise and even that service was top notch. I will be using them again soon.”
“the chair was dirty and not what I thought we were renting. It did not have big wheels where someone could wheel themselves if they needed to.
We picked up from Port of Canaveral- that process was okay. Not very easy or clear instructions/ directions. The person manning the iPad had checked us in on a previous passenger and not us- so he said "oh well, you'll just have to be this other person" and "we will call it even since I don't know how to fix it".”