Hello Richard,
Thank you for sharing your feedback with us. We’re truly sorry to hear that you haven't yet received an update on your order, especially after your payment. We understand how important it is to receive timely communication, and we sincerely apologize for the inconvenience caused.
Our Black Friday sales have led to a significant increase in orders, and while we’re working diligently to process and dispatch every order as quickly as possible, some delays have occurred. Our warehouse teams are putting in their best effort to get all orders shipped as soon as possible.
We’d love to help resolve this for you. To assist further, please reach out to us at info@scooterhut.com.au with your order details, and we’ll look into it right away.
Thank you for your understanding, and we appreciate your patience during this busy time.
Thanks,
The Scooter Hut Team
Hi There,
Which scooter did you have? If you'd like to reach out to info@scooterhut.com.au and let me know which scooter you have, I can definitely answer these questions for you!
Tianna
Customer Care Team
