Scotby Cycles Reviews

Name: Scotby Cycles
Address: Church Street, Caldewgate, Carlisle
Rating: 4.91

4.9 Rating 3,360 Reviews

99 %

of reviewers recommend Scotby Cycles

4.9

Based on 3,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01228 546 931

Email:

support@scotbycycles.co.uk

Location:

Church Street, Caldewgate
Carlisle
CA2 5TL

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Scotby Cycles 5 star review on 19th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was perfect! So customer satisfaction is excellent, will be buying from again for sure!”

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Posted 3 years ago

“Very professional business. Great communication, fair prices, quick delivery and first rate service.”

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Posted 3 years ago

“Great product, Great price and great service. No fuss ordering and delivered promptly. The goods arrived as they should in excellent condition. Will use Scotby’s again. Thank you Greg”

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Posted 3 years ago

“Really impressed with Scotby Cycles - ordered some Five Ten Freerider Pro Mountain bike Shoes (black white with some red detailing inside) - I ordered at 14:30 on a Thursday and had them the next day in the morning! Appreciated this as they were a gift for my boyfriend and he was going mountain biking at the weekend. Not only that, they were about 10% cheaper at Scotsby Cyles than on the Adidas website. The shoes were pristine in the box and perform great on the trails (lots of extra grip and toe protection).”

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Posted 3 years ago

“Best price I could find online. Service seems good and shipping was as expected. Can't see anything to complain about.”

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Posted 3 years ago

“Great value and speedy service!”

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Posted 3 years ago

“First class, delivered right first time.”

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Posted 3 years ago

“Excellent service, bike arrived within 24 hours of ordering”

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Posted 3 years ago

“Checked the box for a right hand bottle cage and a left hand turned up. Emailed the company and got no reply. Ended up fitting the left hand one but will not use the company again”

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Posted 3 years ago

Hello Andy, Thanks for your feedback. Sorry to read you didn't receive a reply. (Did you double check your spam folder ?). I have looked back on our email records... We checked on your order within minutes of receiving your email and replied within minutes. Email received: 12:15 We replied: 12:19 Our records show that you chose and checked out a left-hand bottle cage. Perhaps the left button was pressed by mistake? But we replied saying that it's not a problem whatsoever and we would be happy to take the bottle cage back and issue you a refund. 😊 Best regards Simon

Posted 3 years ago

“Very quick delivery unfortunately did not fit but excellent service and quickest refund I’ve ever had 10/10 for service! Will be ordering again. L Valenrine”

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Posted 3 years ago

“Great service, great range of bikes and gear to go with! Got my bike delivered within 48 hours! Property set up apart from the obvious need to assemble handlebars pedals but once on ride like a dream. Thank you Scotby Cycles!”

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Posted 3 years ago

“Excellent service, all very impressive !”

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Posted 3 years ago

“Excellent service, order came the next day”

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Posted 3 years ago

“Great price fast delivery.”

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Posted 3 years ago

“First class service.”

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Posted 3 years ago

“The item I bought came in excellent condition and delivery was spot on, overall I would definitely use scotby cycles again in the future”

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Posted 3 years ago

“My order arrived promptly and well packaged. Great service!”

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Posted 3 years ago

“Very super fast service well packaged good price”

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Posted 3 years ago

“Goods (Five Ten Trailcross) arrived promptly, and excellent value.”

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Posted 3 years ago

“We were really pleased with the speed of service, the good customer service and the delivery. The bike is excellent.”

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Posted 3 years ago

Scotby Cycles is rated 4.9 based on 3,360 reviews