Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,112 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,112 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My smart app has been updated . I can no longer see daily cost of My energy . What’s the point of a smart meter if I can’t view this on my phone . I previously could clearly see this . Not much of a quality update. Told it was due to a poor signal from a SIM card in smart meter .”

Helpful Report

Posted 2 years ago

“Any one reading this DO NOT SIGN UP WITH SCOTTISH POWER THE WORST COMPANY I HAVE EVER SEEN. they Don't value their customers and they don't care about kids or baby's we have been left with no gas for one week the house is freezing. All they have to do is send a gas card . when you phone the customer services team they are rude also they put you on hold for an hour then put the phone down then it an hour wait before they even answer the phone if you was to phone them back they don't even care to give you a call back I'm still waiting for an engineer no one has still came . They are plan evil . I dieing to change suppliers and I can't because of the rise of gas and electricity 😫 and they know this I'm left with the evils help...”

Helpful Report

Posted 2 years ago

“I would put this at no stars. I had being paying £185.00 per month. Yes I have all electric in the house which I have switched off. Had letter from them to say I need to pay just under £900.00 to stop someone coming round with warranty to swop meter to pay as you go. Was told by guy on phone would be around with lock Smith and dog handle if no one is in. He told to to pay by 7pm that day to stop them swop my meter over. So I paid then the day day my electric go's off. Yes not need to come round if you have a smart meter can do on line. So pay all that money over I need to fine cash to pay as we go. DO NOT MIVE TO SCOTTISH POWER”

Helpful Report

Posted 2 years ago

“Hopeless! Promised to call me back. Did so much later than they said they would and then kept me on hold for hours!”

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Posted 2 years ago

“PARASITES !”

Helpful Report

Posted 2 years ago

“Terrible , smart meter never worked from day 1 , because it was new I didn’t suspect and took my eyes off it they then backed billed more than what was allowed. Both smart meters series 1 now failed , they promised to replace but the time arrives and they never do. The hiked up direct debits are also a problem”

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Posted 2 years ago

“Just awful as everyone else has mentioned - truly wondering how they are still in business?”

Helpful Report

Posted 2 years ago

“Horrible robbing bastards”

Helpful Report

Posted 2 years ago

“Terrible service, I moved away from them within the 14 day cool off period but they moved me anyway and refused to do anything about it!”

Helpful Report

Posted 2 years ago

“It's not the meter reading it's just how can you justify a 54% increase”

Helpful Report

Posted 2 years ago

“The Scottish Power website and app have more crashes than a vehicle safety test facility. Are they trying to do their customers heads in?”

Helpful Report

Posted 2 years ago

“I took a new contract out last June/July for a certain amount a month for 3yrs. But this firm is taking more than turned double off me. I'm a disabled pensioner & can ill afford what they're doing. They promised me they'd come or send someone to read my meters, but this isn't happening. Help.”

Helpful Report

Posted 2 years ago

“I have moved into a new home and I cannot get hold of anyone to tell them - the website doesn't work as it should, I've been cut off the phone trying to get through. I mean do they want me to become a customer and pay the bill as I' currently using their gas and electric for free!”

Helpful Report

Posted 2 years ago

“Call centre rang me after a query, he sounded bored and like I was keeping him from his Xbox! He was passive aggressive so I lost interest in changing to this supplier and at at the end he just put the phone down on me”

Helpful Report

Posted 2 years ago

“Absolutely abysmal service! Our tenants changed to Scottish Power a few years ago They moved out Jan 3rd so we opened an account with Scottish Power. Tenant informed us that the 'smart meter' had stopped communicating with SP a few months earlier. (SP have confirmed this, waiting for recommisioning) We gave opening manual read. Tenant gave final read we all read meters together. For our first bill SP have used a reading from when the smart meter was still communicating with them and not our manual opening read! A difference of 405 units. They have used the manual reading to close our tenant's account though! Property unoccupied from day of taking over and on the market. Nothing switched on apart from the boiler (gas not with SP thankfully). They are charging £142. We have taken readings every single week since, units used, 2 per week! Have had no more bills just demands for the first one (January) called them 9 times, told different things each time, emailed 4 times and have not been able to get on live chat. Either a bot or specific questions only being delt with. I am chasing my tail. Passed from pillar to post. What is so difficult for them, not to be capable of issuing a correct bill when so many readings are been given? All readings photographed too for evidence. Never known a company to be so unhelpful or incompetent. Customer service will not put you through to the relevant department just keep you on hold whilst they supposedly speak with them. The emails are always delt with by different people so, inconsistent email trail. Avoid!”

Helpful Report

Posted 2 years ago

“Same as everyone else. Lived in a single studio flat for 8 months, agreed to pay £30 a month, next thing I know they are saying I owe them £2000. Disgusting service”

Helpful Report

Posted 2 years ago

“Absolutely useless keep sending me estimated bills even when i send them meter readings , been trying to sort out my balance for 2 months now .avoid this company at all odds”

Helpful Report

Posted 2 years ago

“Useless they are saying I'm useing more electrici then normal my bill is so high and I'm not useing that much now I have to sit in cold place because can't use to much electrici ur unreal how can I use more electrici then normal stop trying to take people monney”

Helpful Report

Posted 2 years ago

“AWFUL EXPERIENCE! AWFUL COMPANY! I HAVE NEVER IN MY LIFE BEEN TREATED SO BAD, THEY ARE JUST NOT TAKING ME SERIOUS! Customer service is useless. No communication at all and because of them and they refusing to change my meters faster I now have to pay exit fees to my previous supplier, because I can`t switch back. Also they closed my account and opened a new one in my husband`s name without me asking and without my consent! Complaint department called me and made appointment for new meters on the 21st of March and today (14 of march) I have received a call from the company that installs the meters telling me they have only booked gas meter. I called Scottish again and they said that they can`t send the confirmation again, they have to rebook...IN ANOTHER 3 WEEKS!! Made a complaint again and waiting for a response. SICK AND TIRED OF THEM!!!”

Helpful Report

Posted 2 years ago

“Got smart meters in the property 5 pounds cards pay for gas and electricity”

Helpful Report

Posted 2 years ago

Scottish Power is rated 1.1 based on 1,112 reviews