Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,102 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,102 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

Write Your review

Tell us how Scottish Power made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just sent a final demand but my meter has different serial number check you serial numbers folk ,they shouldn't have a licence to operate it's disgusting , this has been going on two years not my account number ,I don't know my account number now they are threatening debt collection not my meter I am two thousand kilowatts under customers serial numbers all mixed up check serial number don't let them get away with it two years now still no outcome I get cut of when I phone”

Helpful Report

Posted 3 years ago

“Scam, charging 700 just before Xmas without any usage increase”

Helpful Report

Posted 3 years ago

“this stupid company did a contract withhout me to know and wen i found out they said its normal my supplier still on the market they never closed its the best i had osctopus and this stupid scotish power just went behinde my back and toke my electricity contract i never recived any email or a letter . worst ever and avoid this horrible company and cheating and liers and backstabing.tehy do not desirve evena star. 0000000000000”

Helpful Report

Posted 3 years ago

“Bad is a understatement, this company sorts the so called best tariff and then deny setting it up, change without you knowing and deny when you find out, When they get you in debt by selling you a tariff which will cost you more in the long run you cant leave as you owe them money. You then arrange to pay the money back they set you up on a payment plan if you cant afford the full amount. The emails come through as all set up then they again cancel and yet again deny doing this , you keep going round and round in circles as the right hand does not know what the left hand is doing. Even don't communicate with Ombudsman thinking they are above the Law, then try and fob you offer with a 50£ credit and a sorry letter, well Scottish Power stick that where the sun don't shine. CLOWNS 1 Star too many”

Helpful Report

Posted 3 years ago

“Trying to help my elderly mum, Scottish power set up an account incorrectly with an incorrect charge. It has taken days to contact them hours on hold and keep getting cut off. Totally useless go elsewhere !!!!”

Helpful Report

Posted 3 years ago

“Absolutely disgusting service. Left my mother a vulnerable adult for 3 days with no electricity or gas. I was in another country and was disgusted by the fact the sent her on a mile walk to the nearest garage to collect a key to try to get it working to which she fell and broke her arm in the snow and damaged her phone. They still refused to send a engineer to support her and we are now on day 4. I spoke with a call handler Khadeeja who waw about as useful as the meter itself. I asked to speak to her manager who she referred to as Kane and he refused to contact me or speak to me qnd told me to follow the complaints procedure and someone will contact me in 14 days time to address the complaint. Meanwhile she is a vulnerable adult living at home with no electricity or gas and I'm in another country and no one from Scottish Power will even so much as help. She's used her last £30 trying to fix the meter and still no further forward.”

Helpful Report

Posted 3 years ago

“I’ve been on hold for Two hours now and earlier I was on hold for 48 minutes be for being cut off at there end.”

Helpful Report

Posted 3 years ago

“WARNING ⚠️ ⚠️ ⚠️ Beware of sales reps calling at your door from this company telling you to fix your prices with them IT WILL COST YOU £500 PER YEAR MORE!!!!! LISTEN TO MARTIN LEWIS--DO NOTHING”

Helpful Report

Posted 3 years ago

“They tried to say l owe £3.973 for 6 weeks energy l haven't joined Scottish power.. l live in a very small one bedroom bungalow lm a pensioner and a widow.. this company should be closed down by the energy ombudsman l hardly use gas l am allergic to heat all l mainly use is electricity..l complained they said we can see you are with another company yet keep hounding me by email they intimidate people as a pensioner lm very upset ..l have serious amnesia so don't know how to seek help..they can kill older people terrorizing them like they do..Scottish power should be stopped l took over this property from a person with a similar name l keep recieving their bills l was with octopus energy and changed to eon”

Helpful Report

Posted 3 years ago

“Why do they hate the disabled and steal money? complaint no. 8304822488/0000000320 switched in error due to a salesman lying about costs and writing my contact details incorrectly, I did contact them to cancel the NEXT DAY but a payment of £60 taken in error in september, told I can't switch back until OCTOPUS (best energy supplier ever, great customer service) told me an erroneous transfer could be. Scottish power have hung on me, lied to me, told me to do a DDI (direct debit indemnity) to reclaim the funds which they challenged so I was redebited in november. They have no contact number for their complaints department, nor schedule time for calls. They have no understanding of vulnerable customers. They have left me unable to pay my bills this month, after leaving me unable to buy food last month. I have FMS, BPD, ASD and other disabilities which have worsened due to the financial stress and emotional upset caused which means I am losing wages. They do not respond to emails in a timely manner. They do not respect working hours, having called me during school hours more than once. I even had a salescall where they tried to convince me to switch during all this. Now it has been escalated to the ombudsman, they are refusing to refund my money and refusing to provide a resolution despite the ombudsman stating they would be able to do so. Scottish power claimed my refund would be through 13/11 but then changed their tune, stating I needed to provide meter readings for a 'final bill' when an erroneous transfer means I should never have been charged - I provided readings to them and octopus, meaning my octopus account has been debited and is overdrawn. I did not get a reply from scottish power. Worst energy company in the world. No customer service skills, no care for their customers, obviously no compassion for those unwell and worst of all I ALREADY LOGGED A COMPLAINT EARLIER THIS YEAR IN MARCH WHEN THEY OPENED AN ACCOUNT WITHOUT CONSENT IN MY NAME AT A COMPLETELY DIFFERENT ADDRESS AND COMPENSATED ME FOR THAT. Ridiculous, seriously hope they go bust and octopus take them over.”

Helpful Report

Posted 3 years ago

“My father in law and mother in law have been without heating or hot water for 3 WEEKS. My mother in law suffers from dementia and my father in law is trying his best to be the best support to her. It is disgusting how you are treating your customers especially those who are already going through a lot. I hate to think how your customers suffer who don't have a supportive family around them. Whenever my father in law calls up SP to try to sort it you put him in a continuous loop of passing to another customer service rep and being put on hold for 40+ mins with no resolution whilst he juggles a wife suffering from dementia. Your service is inconsiderate, inhumane and appalling.”

Helpful Report

Posted 3 years ago

“Submitted a complaint in June 2021, replies were wholly unacceptable escalated it to CEO/directors office in September, a number of deadlines given as to when replies will come none achieved still heard nothing after two months Escalated to ofgem”

Helpful Report

Posted 3 years ago

“Trying to help an elderly widdowed neighbor who was concerned about the noise and heat from a Economy 7 meter, contacted SP for a safety check. Approx. three months later three missed appointments and two, "cannot do because of lack of qualifications", escalating twice the complaints process, she cannot take the stress any more and has given up. Let's hope no one will have to say,"lesson will be learnt".”

Helpful Report

Posted 3 years ago

“When you leave them they.keep harassing you for bills you have paid and threaten legal action against disgusting energy company”

Helpful Report

Posted 3 years ago

“I would give zero stars if I could. They are shocking. Everything they do. Atrocious. DO NOT GO WITH THEM”

Helpful Report

Posted 3 years ago

“very very bad do not ever use this supply they are really bad at dealing with phone calls line keep cutting off very very bad service”

Helpful Report

Posted 3 years ago

“Worst company was with them about 6 year ago they charged ridicules amount for electricity now I'm not with them anymore want to charged me for a address I not lived under scarring about debit agency joke they are just want to make money do not use them”

Helpful Report

Posted 3 years ago

“Joined Scottish Power after receiving phone call and high pressure ,promised my In Home Display would continue to work as I rely on it due to being disabled, it’s not worked in nearly 3 months ,I’ve been promised things ,lied too, taken for an idiot and was rung from their Complaints department who told me and I quote “ I should go back to EDF, They are not going to help me ,I’d have to put up with no display and the worst yet ,I SHOULD NOT PLAY THE DISABLED CARD. Not sure where these bunch of arrogant ,uncaring wankers get their training but they have left me in severe distress and don’t seem to care one bit.”

Helpful Report

Posted 3 years ago

“These scumbags have been claiming I've been using an insane amount of electricity from a smart metre that doesn't exist. I live alone and don't see how it is possible to be using that much to make the price shoot all the way up. Be better Scottish Power you incompetent twonks!”

Helpful Report

Posted 3 years ago

“Customer service is rubbish. They simply will not (or are incapable of) answering simple questions, such as ' will paying by direct debit on this tariff save me money'. The irritating woman on the other side of the phone just repeated the same message (obviously reading from a screen) over and over again. In addition to the awful customer service, there entire website system for making payments is horrendously flawed. After entering the gas and electricity meter readings, the bill amount was calculated and I then paid by debit card. Two days later I get an email from then demanding payment for a higher amount. I am going to ditch Scottish Power as soon as possible and go elsewhere.”

Helpful Report

Posted 3 years ago

Scottish Power is rated 1.1 based on 1,102 reviews