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Scottish Kilt Reviews

4.4 Rating 1,848 Reviews
C
Happiness Grade

Scottish Kilt have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

97.73%
Industry Average
High quality products, especially for the price, and really superb customer service -- quick responses and very helpful! Strongly recommend them.
- Anonymous
So, quite clearly the best $79 kilt on the market. To be honest, I bought this one as a backup/rainy day option to my high dollar kilt, but it's quite well made, and I have a somewhat less common tartan that they were happy to find. Well worth the price, and will be all most people would require. No complaints here!
- B J
Nice product and nice price
- LAIN T
A

Delivery - Fast

92.00%
Industry Average
delivery on time, packaging good
- Anonymous
Scottish Kilt have done a great job with the website, admin, and delivery - everything done quickly and well.
- Noel P
the kilt is well made and delivery was reasonably prompt given that it came from UK to the USA. MY only complaint (minor as it was) involved delayed responses from customer service regarding some questions I had. Otherwise, service was excellent, and I woiuld have no problem recommending ScottishKilt to anyone looking for a quality, resonably prices product.
- Robert P
F

Returns Process - Difficult

0.00%
Industry Average
Rigid on returns and will make you buy an item AGAIN if the size is wrong instead of exchanging - apparently choosing the tartan colour is considered “customisation” so purchase with caution.
- Thea B
We followed instructions for measurements but the Kilt was 2 inches too small at the waist. Do you accept returns?? We now have different instructions and the new measurements are very different from the first set of instructions and we will have to reorder a new kilt for our grand daughters wedding
- Donald G
I called in to custoner dupport and asked questions avout returns and orders and was assured that returns would not be an issue, when the fit did nit work out on my kilts suddebly tgeir answer changed to that these were a custom order and therefore non returnable.
- Guest
E

Refunds - Difficult

41.67%
Industry Average
I continued to ask for a refund and cancellation and they shipped it to me anyway.
- Anonymous
I asked for a full refund once they told me it would not be here in time, which seemed to blow their mind and then they offered a partial refund.
- Anonymous
I wordered way in advance of a wedding. I was told the horse hair sporran was out of stock. I asked them to refund my money which did not happen. They sent the sporran which upon putting it on and opening it, the button came apart. Cheap! I am very disappointed in the quality of the items received. So I had no sporran to wear!
- John R
86.44%
Industry Average
My bespoke Scottish Kilt in MacLeod of Raasay arrived just in time for a New Year's greeting from Alaska. Scottish Kilt has long been my go-to source for kilts and accessories. Good quality, good service. Reasonable wait times. Great overall.
- Mark R
Très joli kilt (tartan Leslie ) réalisé sur mesures. Le service client est très réactif et répond rapidement. Il fait le maximum pour satisfaire le client.
- "Anonymous"
This is the 3rd kilt I've bought from Scottish Kilt. I can't say enough good things about your products, your prices, and the quality of your customer service. Thanks, guys, for another amazing experience!
- Frank D