Scottish Kilt have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
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High quality products, especially for the price, and really superb customer service -- quick responses and very helpful! Strongly recommend them.
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- Anonymous
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So, quite clearly the best $79 kilt on the market. To be honest, I bought this one as a backup/rainy day option to my high dollar kilt, but it's quite well made, and I have a somewhat less common tartan that they were happy to find. Well worth the price, and will be all most people would require. No complaints here!
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- B J
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Nice product and nice price
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- LAIN T
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delivery on time, packaging good
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- Anonymous
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Scottish Kilt have done a great job with the website, admin, and delivery - everything done quickly and well.
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- Noel P
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the kilt is well made and delivery was reasonably prompt given that it came from UK to the USA. MY only complaint (minor as it was) involved delayed responses from customer service regarding some questions I had. Otherwise, service was excellent, and I woiuld have no problem recommending ScottishKilt to anyone looking for a quality, resonably prices product.
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- Robert P
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Rigid on returns and will make you buy an item AGAIN if the size is wrong instead of exchanging - apparently choosing the tartan colour is considered “customisation” so purchase with caution.
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- Thea B
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We followed instructions for measurements but the Kilt was 2 inches too small at the waist.
Do you accept returns??
We now have different instructions and the new measurements are very different from the first set of instructions and we will have to reorder a new kilt for our grand daughters wedding
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- Donald G
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I called in to custoner dupport and asked questions avout returns and orders and was assured that returns would not be an issue, when the fit did nit work out on my kilts suddebly tgeir answer changed to that these were a custom order and therefore non returnable.
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- Guest
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As I am allergic to chemicals, I am trying to get a refund.
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- Bridgit S
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I continued to ask for a refund and cancellation and they shipped it to me anyway.
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- Anonymous
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I asked for a full refund once they told me it would not be here in time, which seemed to blow their mind and then they offered a partial refund.
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- Anonymous
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Great customer service resulted in my getting the right kilt to honor my Scottish heritage. I heartily recommend Scottish Kilt. Can't wait to wear it at the next local Highland Games event.
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- Anonymous
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Scottish Kilts are fantastic! Their customer service is excellent, their prices excellent, and they are willing to work with you on any customizations you want. They go above and beyond in every way and still keep their prices (even for real leather kilts with customizations!) extremely reasonable. I cannot recommend them strongly enough!
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- Anonymous
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We had a great time celebrating at our local Robert Burns Dinner!
My skirt fit perfectly and all of my husband's accessories and vest completed his outfit!!
Thank you for the prompt service.
Sincerely,
Kim & Gary VanZyll
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- Kim V