Scottish Kilt have a Customer Happiness Grade of D. Customers love their prices and customer service but are unhappy with their returns process and refunds.
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It was on sale for a great price, which eased the pain of the exorbidant shipping cost ( thank you Trump tariffs :o( ).
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- Mary K
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I bought two because of the quality and price.
Company was receptive to my needs.
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- Timothy M
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The fabric is not the same quality as some of the Scottish makers, but the difference in price (theirs are £35-50 and the ties I purchased were $20) makes me realistic about expected quality.
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- Lee L
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I placed my order March 9 and received a confirmation email with a 3-4 week delivery estimate.
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- Jennifer H
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Quick delivery ,amazing price. Thank you.
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- Pat S
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delivery on time, packaging good
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- Anonymous
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I ordered 2 items from this company, one being a sash. I was happy when I received them but then realized the sash was a scarf size. After many emails, even though it was their error, they insisted I pay for some of the shipping cost. VERY frustrating. Please also know that YOU must pay shipping on returns. By the way, the items are made in Pakistan and have an odour to them when you receive them.
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- Andrea N
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Rigid on returns and will make you buy an item AGAIN if the size is wrong instead of exchanging - apparently choosing the tartan colour is considered “customisation” so purchase with caution.
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- Thea B
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We followed instructions for measurements but the Kilt was 2 inches too small at the waist.
Do you accept returns??
We now have different instructions and the new measurements are very different from the first set of instructions and we will have to reorder a new kilt for our grand daughters wedding
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- Donald G
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Asked for return information, labels and a refund.
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- NIck
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They did refund that part of the order, however after fighting with them for months I cannot get them to refund me or admit the mistake even though I sent many photos with a tape measure in every iteration.
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- ANDREA F
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The skirt arrived with the sizing tags sewn on the outside of the skirt and much shorter then described. I took a photo of this upon opening and I sent them an email telling them I would like to return it for a refund. The company responded that I had worn the skirt therefore this wasn’t going to happen. I clearly had not worn the ski skirt that was my point I would never wear a skirt like this. I think this is a total rip off
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- Lisa A
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Customer Service was great and responded quickly to my delay queries.
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- Mary K
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Scottish Kilt provided a rare pattern (Orkney tartan) to me and is the only provider on the web that I have found so thanks be to God, and I am very grateful. Service was excellent. Very prompt. Costs were reasonable for acrylic tartan fabric.
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- Arthur S
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Great customer service resulted in my getting the right kilt to honor my Scottish heritage. I heartily recommend Scottish Kilt. Can't wait to wear it at the next local Highland Games event.
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- Anonymous