Scottish Kilt have a Customer Happiness Grade of C-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I bought two because of the quality and price.
Company was receptive to my needs.
”
- Timothy M
“
The fabric is not the same quality as some of the Scottish makers, but the difference in price (theirs are £35-50 and the ties I purchased were $20) makes me realistic about expected quality.
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- Lee L
“
The price was reasonable too.
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- Jill B
“
Quick delivery ,amazing price. Thank you.
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- Pat S
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delivery on time, packaging good
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- Anonymous
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Scottish Kilt have done a great job with the website, admin, and delivery - everything done quickly and well.
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- Noel P
“
I ordered 2 items from this company, one being a sash. I was happy when I received them but then realized the sash was a scarf size. After many emails, even though it was their error, they insisted I pay for some of the shipping cost. VERY frustrating. Please also know that YOU must pay shipping on returns. By the way, the items are made in Pakistan and have an odour to them when you receive them.
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- Andrea N
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Rigid on returns and will make you buy an item AGAIN if the size is wrong instead of exchanging - apparently choosing the tartan colour is considered “customisation” so purchase with caution.
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- Thea B
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We followed instructions for measurements but the Kilt was 2 inches too small at the waist.
Do you accept returns??
We now have different instructions and the new measurements are very different from the first set of instructions and we will have to reorder a new kilt for our grand daughters wedding
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- Donald G
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I contacted the company, and they refuse to let me return this item or issue a refund because they said it was a special order.
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- Linda Z
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Return and refund was declined because "it was a custom weave", when it was clearly pre-made off-the rack and from a color-blind weaver at a disreputable mill in Pakistan.
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- TKS
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I ordered and paid for the matching bag and it was not delivered with the kilt. Was told it was being shipped and it has not arrived. I have messaged several times with no reply back. I will be seeking a refund and file complaint if I don't receive what I paid for soon!
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- Anonymous
“
Scottish Kilt provided a rare pattern (Orkney tartan) to me and is the only provider on the web that I have found so thanks be to God, and I am very grateful. Service was excellent. Very prompt. Costs were reasonable for acrylic tartan fabric.
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- Arthur S
“
Great customer service resulted in my getting the right kilt to honor my Scottish heritage. I heartily recommend Scottish Kilt. Can't wait to wear it at the next local Highland Games event.
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- Anonymous
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Scottish Kilts are fantastic! Their customer service is excellent, their prices excellent, and they are willing to work with you on any customizations you want. They go above and beyond in every way and still keep their prices (even for real leather kilts with customizations!) extremely reasonable. I cannot recommend them strongly enough!
”
- Anonymous