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Scottish Kilt Reviews

4.3 Rating 1,982 Reviews
E
Happiness Grade

Scottish Kilt have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their returns process and refunds.

A

Price - Excellent

93.75%
Industry Average
We didn't expect such high quality fabric for such a low price.(don't raise the prices, please!) Brilliant colors, perfect blend, and soft to the touch. Took little effort to work the fabric Kilt and skirt will be looking amazing
- Richard G
Ordered a black watch tartan kilt with a sash. High quality good price and care to detail. Will be buying more in the future. Thank you!
- David P
It was on sale for a great price, which eased the pain of the exorbidant shipping cost ( thank you Trump tariffs :o( ).
- Mary K
C-

Delivery - Average

57.14%
Industry Average
The package came totally open, outer delivery bag as well as the second bag with the items! Like it was carelessly thrown about during transport.
- Thomas M
The support is now done by AI, generates lots of conflicting untruths, no sign of any kilt arriving (ordered and paid for Jan 5th). Every two weeks since first week in Feb (claimed as delivery date), the support claims that the kilt is in the mail and that a tracking number will be sent shortly. I can't even talk to anyone to get my money back. Suggest you dont order from this company.
- Caroline A
I've been waiting three and half months for your delivery. Very upset.
- Anonymous
F

Returns Process - Difficult

0.00%
Industry Average
I ordered 2 items from this company, one being a sash. I was happy when I received them but then realized the sash was a scarf size. After many emails, even though it was their error, they insisted I pay for some of the shipping cost. VERY frustrating. Please also know that YOU must pay shipping on returns. By the way, the items are made in Pakistan and have an odour to them when you receive them.
- Andrea N
Rigid on returns and will make you buy an item AGAIN if the size is wrong instead of exchanging - apparently choosing the tartan colour is considered “customisation” so purchase with caution.
- Thea B
We followed instructions for measurements but the Kilt was 2 inches too small at the waist. Do you accept returns?? We now have different instructions and the new measurements are very different from the first set of instructions and we will have to reorder a new kilt for our grand daughters wedding
- Donald G
F

Refunds - Difficult

25.00%
Industry Average
Requesting a full refund for defective and incorrect items.
- Anonymous
Order was missing two items one of the items I was told was no longer available even thro still on website they are refunding the cost, the other item is supposed to be shipped.
- Ed V
Shop elsewhere Really long lead time. Was told will ship in 3-4 weeks, finally got a response after 5 weeks. Finally arrived, missing part of the order. Contacted them, said they’d get it out within a week with a free gift. Another 4 weeks, still nothing, no emails returned. Then they decided to just refund the missing parts.
- Eric R
B-
68.29%
Industry Average
After I made my purchase I saw unsatisfied customer reviews and got nervous, but every time I reached out to customer service I got a reply within 12 hours.
- Bailie R
My daughter is very happy with her chanter, and I appreciate the care in shipping and customer service.
- Amber V
Excellent shop. Big selection. High quality materials. Masterful stitching. Helpful customer service.
- Anonymous