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Scottish Kilt Reviews

4.4 Rating 1,883 Reviews
C
Happiness Grade

Scottish Kilt have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

97.78%
Industry Average
I was very happy to find this tartan pattern available for such a great price and also custom sized.
- Michael M
Quick delivery ,amazing price. Thank you.
- Pat S
High quality products, especially for the price, and really superb customer service -- quick responses and very helpful! Strongly recommend them.
- Anonymous
A

Delivery - Fast

91.67%
Industry Average
Quick delivery ,amazing price. Thank you.
- Pat S
delivery on time, packaging good
- Anonymous
Scottish Kilt have done a great job with the website, admin, and delivery - everything done quickly and well.
- Noel P
F

Returns Process - Difficult

0.00%
Industry Average
I ordered 2 items from this company, one being a sash. I was happy when I received them but then realized the sash was a scarf size. After many emails, even though it was their error, they insisted I pay for some of the shipping cost. VERY frustrating. Please also know that YOU must pay shipping on returns. By the way, the items are made in Pakistan and have an odour to them when you receive them.
- Andrea N
Rigid on returns and will make you buy an item AGAIN if the size is wrong instead of exchanging - apparently choosing the tartan colour is considered “customisation” so purchase with caution.
- Thea B
We followed instructions for measurements but the Kilt was 2 inches too small at the waist. Do you accept returns?? We now have different instructions and the new measurements are very different from the first set of instructions and we will have to reorder a new kilt for our grand daughters wedding
- Donald G
F

Refunds - Difficult

26.67%
Industry Average
Also, when a customer asks for a refund because every style tartan he chooses is out of stock (especially after he asked you to send a list of tartans that ARE available) that refund should be processes the same day it is requested.
- Sebastian M
I sent an email to cancel the order immediately after placing it, but they said it was impossible because it had already been shipped. I then asked them to tell me the tracking number, but they said they didn't know the number because it was delayed. I'm not sure if the product will arrive. I want a refund.
- Anonymous
I feel like y'all stole my money since you won't even get in contact with me about getting me my order or a refund.
- Rachel R
84.75%
Industry Average
Great customer service resulted in my getting the right kilt to honor my Scottish heritage. I heartily recommend Scottish Kilt. Can't wait to wear it at the next local Highland Games event.
- Anonymous
Scottish Kilts are fantastic! Their customer service is excellent, their prices excellent, and they are willing to work with you on any customizations you want. They go above and beyond in every way and still keep their prices (even for real leather kilts with customizations!) extremely reasonable. I cannot recommend them strongly enough!
- Anonymous
We had a great time celebrating at our local Robert Burns Dinner! My skirt fit perfectly and all of my husband's accessories and vest completed his outfit!! Thank you for the prompt service. Sincerely, Kim & Gary VanZyll
- Kim V