Scottish Widows Reviews

“ Terrible customer support. No one answers the telephone after 5 questions to the right department. Webchat is a machine that is not helpful at all and no agent comes to talk to you. Emails are not replied or take 2 weeks for a reply. Can't login to website, even that my credentials are right. TERRIBLE service. ”

“ “I have been trying to sort out my pension transfer since September 2014. Nothing has been done, and no one knows anything. I’ve been calling and waiting on hold for over an hour each time. The customer service is terrible.” ”

“ I advise anyone considering investing with Scottish Widows to think again. Poor performance, poor customer service, kept waiting on calls - could not even find my policy number when contacted. Altogether, an amateur outfit and linked to Lloyds Bank bailed out by government money in 2008. Please avoid Scottish Widows and use any of their competitors. There are many better ones. ”

“ I have had an Investment policy for 5 years and up until recently things have gone smoothly however within last few months there have been delays in monthly income transfers . Although whenever I contact it's always through Clerical Medical customer service who are very good . But it would be ideal to contact Scottish Widows directly. I have now given thought to withdrawing the whole Bond ”

“ In line with other customer reviews, I have also experienced appalling service from Scottish Widows, with the transfer of my pension to another provider taking 11 months in total! This involved several hours of phone calls, sending same documents on multiple occasions, registering a complaint the Financial Ombudsman, and at one point visiting their Edinburgh office to hand in documents in order they could not further claim non-receipt. ”

“ I wrote to my local MP and complained about the service and performance of Scottish Widows company pension fund. Would you believe my MP got a response in 3 days. The response was a copy and paste exercise from previous correspondence and the covering letter was littered with errors and inaccuracies. Just summed Scottish Widows cavalier attitude even to an MP. ”

“ I have dealt with Scottish Widows through no choice of my own my pension was transferred to them what a load of rubbish bad service saying they have sent documents out on three separate occasions but never received !!!! Even though I'm getting post from other companies shoddy if you can don't use them they are terrible thank god as from today I don't have to deal with them !! ”

“ Absolutely horrible customer service! Poorly trained and useless. I would strongly advise not to deal with SW as it will take you nowhere. ”

“ Needs urgent investigation by Government. Certainly BBC should highlight what is happening to customer service ”

“ I keep getting fobbed off by customer service operators saying it will take 24 hours for this to come to my inbox, and every time it never arrives. ”