ScrapMyCarOnline.co.uk Reviews

Name: ScrapMyCarOnline.co.uk
Address: Salvage Yard Kilnhurst Road, Kilnhurst, Mexborough, Rotherham
Rating: 4.78

4.8 Rating 270 Reviews

95 %

of reviewers recommend ScrapMyCarOnline.co.uk

Company Reviews

Metrics

4.8

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ScrapMyCarOnline.co.uk 5 star review on 4th September 2024

Anonymous

ScrapMyCarOnline.co.uk 5 star review on 3rd July 2024

Peter

ScrapMyCarOnline.co.uk 5 star review on 12th June 2024

Marc

Anonymous

Anonymous // 01/01/2019

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“A1 response and reliability, easy peasy.”

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Posted 3 months ago

“Best price available on the day I checked. Collected car next day and payment received the day after as per their website.”

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Posted 3 months ago

“On time and fast friendly”

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Posted 3 months ago

“Very easy to use, they gave me a price which they stuck to and the money went into my bank within two days, they turned up when they said they would and took my car away! spot on very happy with their service 👍”

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Posted 3 months ago

“Very happy with the service provided, driver was very curtius and professional. Happy with the service all round Thanks”

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Posted 3 months ago

“Great, best price, turned up, car was loaded in 5 mins and gone, payment a few hours later, no problems at all, got 304 quid, local scrap yard had said 180 quid, so very pleased.”

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Posted 3 months ago

“Very easy and fast”

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Posted 3 months ago

“Gave me a fair price. Arranged pickup to suit me. Excellent service”

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Posted 3 months ago

“very good service when unable to get a big lorry onto our street they did provide a smaller trailer to collect my car. Fast service. Respectful and money was in the next day from scrapping my car.”

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Posted 3 months ago

“Service okay but don't like the way they took all of the v5 document as I wanted to keep for my records that they have took the car”

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Posted 3 months ago

Hi Stacey, Thank you for your feedback. We are an authorised ATF so we deal with the DVLA directly for you, hence why we require the V5. You should have received a copy of the Certificate of Destruction by email, which has also been issued directly with the DVLA for you. If you have not received it, please check your spam folder as it may sometimes be received there. If you cannot find it please give us a call on 0333 335 5482 and we will resend it to you. Best regards, Lena ScrapMyCarOnline.co.uk

Posted 3 months ago

“Very good service, top notch from my personal point of view! Trusted company to work with and 5 stars plus in terms of handover. Very satisfied! 🤝👌🌟”

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Posted 3 months ago

“Friendly staff and drivers brilliant lad.”

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Posted 3 months ago

“Poor communication.... Offered a price then after car got taken away got a lower payment. Would avoid this company”

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Posted 3 months ago

Hi Ray, Thank you for your honest feedback. We do apologise for any inconvenience to yourselves throughout the process of the removal of the vehicle. Our Terms & Conditions state that the vehicle needs to be complete with all original parts, which is the basis on which you receive the quote. Your Honda Civic as advised over the phone with one of our colleagues, unfortunately did not have the original most valuable part of the vehicle, hence the change of quotation. Our full Terms & Conditions can be found here: https://scrapmycaronline.co.uk/terms-privacy/#1657797794902-a9d6379f-4e16 Please do not hesitate to contact us for any further questions or clarification. Best regards, Lena ScrapMyCarOnline.co.uk

Posted 3 months ago

“Cant fault scrapmycar gave quotation, came collected car and paid next working day 👍”

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Posted 3 months ago

Dear Aitchison,Thank you so much for giving us a 5-star rating for ScrapMyCarOnline.co.uk. We truly appreciate your kind words and are thrilled to hear that we provided you with a seamless experience. We are glad that you found our service exceptional, from the initial quotation to the hassle-free car collection and prompt payment on the following working day. Your satisfaction is our utmost priority, and we are delighted that we could meet your expectations. Once again, thank you for choosing ScrapMyCarOnline.co.uk and sharing your positive feedback. We hope to serve you again in the future. Best regards, Paula

Posted 3 months ago

“Best price for my jeep of 18.5 yrs.Phoned up on the day and given a time for removal and money in bank later that day bang on service. Thank you.”

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Posted 3 months ago

“I am not satisfied with the services of this company, we agreed on a completely different price and after taking the car, which was in working order, I was informed that I would not receive the agreed amount but a lower one. The company stated that one of the parts in this car was not original and after all I did not sell this car for use but for scrap, so I do not understand what this has to do with it. I waited several days for a bank transfer ... I do not recommend”

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Posted 3 months ago

Dear Boussaid Thank you so much for taking the time to provide us with your feedback on your experience with ScrapMyCarOnline.co.uk. We greatly appreciate your efforts in letting us know your concerns. Firstly, we would like to sincerely apologize for the issues you faced regarding the agreed price for your car. We understand how frustrating it is when expectations are not met, and we are truly sorry for any inconvenience caused. Furthermore, we apologize for any confusion caused by the discrepancy in the selling price, especially concerning the non-original part in your car. As you rightly pointed out, since the purpose of selling your car was for scrap. However by submitting your vehicle on our website you are agreeing to our terms. And these are that the part in question should be the original part. Due to this part having such a high value, this obviously infulenced the value we were able to pay. If you wish to go back to our website and view the section agreement terms within our terms and conditions this should clarify all of the issues for you. We also acknowledge the delay in the bank transfer, which further added to your dissatisfaction. Please accept our apologies for the inconvenience and the time it took to process the payment. Payments are usually delayed whilst customers decide wether or not they wish to proceed or not due to a price revision. Your feedback is truly valuable to us, and we genuinely appreciate your concerns. We understand that these issues have managed to mar your experience with our company, and for that, we apologize once again.

Posted 3 months ago

“Quick and easy”

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Posted 3 months ago

Dear Burton,Thank you for taking the time to give ScrapMyCarOnline.co.uk a 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a positive experience with our service. "Quick and easy" perfectly summarizes what we aim to provide for our customers. We understand the importance of efficiency and strive to make the process as seamless and convenient as possible. Your feedback reassures us that we are on the right track. Once again, thank you for your kind words and high rating. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We are always here to help. Best regards, Paula Customer Support Team ScrapMyCarOnline.co.uk

Posted 3 months ago

“Quick and easy to use, collected from home, no fuss sorted my paperwork, cash in the bank next day. Driver who collected my car was very nice and efficient.”

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Posted 3 months ago

Dear Hallam,Thank you so much for taking the time to leave a 4-star rating for ScrapMyCarOnline.co.uk. We truly appreciate your feedback and support. We are thrilled to hear that your experience with us was quick and easy. Our aim is to provide a hassle-free service for our customers, and we are glad we could meet your expectations. It's great to know that the driver who collected your car was not only nice but also efficient. We thank you for choosing ScrapMyCarOnline.co.uk to take care of your car and we hope to serve you again in the future. If you have any further questions or require any assistance, please feel free to reach out to us. Once again, thank you for your kind words and for sharing your positive experience with us. Best regards, Paula

Posted 3 months ago

“Very simple and effective process, easy to complete. I will recommend and use the service again .”

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Posted 3 months ago

Dear Smith,Thank you so much for giving ScrapMyCarOnline.co.uk a 5-star rating! We greatly appreciate your feedback and support. We are thrilled to hear that you found our process very simple and effective. Our team works hard to ensure that our service is user-friendly and hassle-free, so it's fantastic to know that we have met your expectations. Your recommendation means a lot to us, and we promise to keep up the good work. We look forward to serving you again in the future. Thank you for choosing ScrapMyCarOnline.co.uk! Best regards, Paula

Posted 3 months ago

“Fantastic service . Promptly unlifted and paid. Staff first class very friendly. Definitely recommend this service to people .”

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Posted 3 months ago

Dear Elder,Thank you so much for your outstanding 5-star review of ScrapMyCarOnline.co.uk! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with our service. We are delighted to learn that our team promptly uplifted your vehicle and processed your payment without delay. Our staff members take great pride in providing a first-class and friendly service to our valued customers like yourself. Your recommendation means the world to us, and we couldn't be happier knowing that you would suggest our service to others. We aim to consistently deliver top-notch assistance to all our customers, and your kind words reinforce our commitment to excellence. Once again, thank you for choosing ScrapMyCarOnline.co.uk. Should you need any further assistance in the future, please don't hesitate to reach out. We are always here to help! Warmest regards, Paula ScrapMyCarOnline.co.uk Team

Posted 3 months ago

ScrapMyCarOnline.co.uk is rated 4.8 based on 270 reviews