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Screen Time Labs Reviews

3.3 Rating 156 Reviews
C-
Happiness Grade
C-

Customer Service - Average

55.56%
Industry Average
Costumer service was very nice, but basically told me that an app can only do so much if the child is that determined.
posted 4 years ago - Anonymous
Tried this app on my iPhone and daughter's iPhone. App appears to be faulty and cancelled apps on my phone instead. Customer service very poor, remains unresolved and deeply regret installing this app. Do not recommend.
posted 4 years ago - N L-D
This company has absolutely no customer service if you have any issues you are on your own. They will email you however they just ask for screen shots they never get anything resolved and it was very difficult to cancel this service. I do not recommend this company.
posted 4 years ago - Dee Shields
I asked for a refund for the service and I am still waiting on that from them.
posted 5 years ago - Steve
App is buggy. Customer service is awful. They say they will get back to you in a few hours or a day, but nothing. Then when they do contact you back, there is no understanding of the issues. It almost feels like a bot. I paid for an upgraded package that I never received.
posted 5 years ago - Anonymous
It worked well when I was not the trial period. After I paid for premium package it is not working. Trying to get in touch with the customer service no response. I would not recommend this app.
posted 5 years ago - Anonymous
I could not log into my application, it said my email did not exist and the password too. So I uninstalled it and re installed it, and tried to add my son back on. But he already existrd in my previous account. I can not tske off his phone as it said it will lock up. Snd it asked for parental code, but it is not working. I tried to download to his phone again when I opened new account. I just want to uninstall all of it. I sent various emails and got s response. They asked what kind of devise my son had I tild them android. They never got back to me!!! Ehy dont they have a customer service number to call? How do u delete this crap?
posted 6 years ago - Anonymous
Poor software, even poorer customer service.
posted 6 years ago - Anonymous
Resetting all the links by inserting again the device code, restored them, but it's just another huge red flag of how, technically, this service is not reliable.
posted 6 years ago - Anonymous
I just updated my payment method with google playstore. Minutes later, screentime put through a charge for another year of premium service.
posted 6 years ago - Randy McGuire