“Before placing a order , asked on web forum if items where in stock
Reply yes
So I ordered this was in April
Weeks passed and nothing
So I emailed requesting a up date
Then looking at reviews from passed customers
They to have non existing tracking numbers and delivery texts
So I requested a full refund
And because now they have despatched another they can not refund
So despatched nothing on Hermes web site again!
So I can see months passing by and me requesting another refund
Customer service is awful
Avoid this company it’s a scam !”
“I placed an order on 17 April and have yet to receive any part of the order or even a delivery confirmation. The website promised next day delivery. I have not received a refund as requested. I have serious concerns about this company when reviewing valid reviews and their failure to deliver products.”
“Do not order !!!!
If I could have given this company 0 stars I would have, but the system makes me give 1.
- ordered, next day delivery, screens looked amazing
- 3 weeks later, no screens
- call them, and the phone line goes dead after 10 mins
- online chat, got me no where, very unprofessional comments, like "I am sure they will come next week".
- generic emails sent out saying they are looking into it,
- impossible to talk to anybody
given up and claimed money back through paypal,
PLEASE don't use this company, not good”
“Ordered in March 2021 nothing arrived by end of June 2021 despite many many promises it would be delivered, false tracking numbers, excuses of shipping problems, manufacturing problems etc. etc. In the end I asked to cancel the order and have a refund. Nothing happened. So I escalated to Paypal for a refund, only then did they start shipping my order and only in parts - not the entire order. I contacted them to ask why they are doing this, and they had the cheek to say because I had escalated to Paypal they couldn't talk to me. Just came across like they are buying time. Terrible company, mediocre products, terrible customer service.”
“Received product swiftly after two days. More than happy with the product and service. All points of contact were faultless. I've experienced much worse elsewhere.”
“NO CONTACT, 5 WEEKS NO REFUND
I purchased 7 screens as it was advertised 3 for 2. However I have payed full price for all. They failed to deliver next day delivery, so I came up and collected 4 days after purchase as they hadn’t even bothered to dispatch or notify me of the delay. They then gave me the wrong order and promise to send the right ones out next day delivery, I got my items 2 weeks later. The mistakes has cost me time and money.
They do not value the customers at all. I call up to speak to a manager or someone with authority and I fobbed off on the phone saying your busy. It’s appalling.
They’ve agreed to a refund of 10% discount but fail to process. It’s been 5 weeks.”
“Spent over £4,000 with them 9 months ago. About 3 months ago we noticed the composite fencing was cracking in several different places. Contacted them and they are refusing to replace any of the panels citing that it is general wear and tear. Avoid at all costs. Great Facebook presence but it is a gimmick. No one to provide customer support via telephone.”
“I am disgusted with this company. Ordered 2 screens a month ago, same old story as everyone else, that the courier had lost them. Got replacements sent but totally different colours. Told I would get a replacement but yet again told courier had sent back because they were damaged. Today they sent me £10 and told me to get a can of spray paint and paint them. Needless to say I sent the money back. It is a joke that they are in business and nothing is done about it.”
“Don't bother at all. The quality is horrible, cheap plastic sold at inflated prices. I should have asked for a sample so I can only blame myself. Hopefully, I will be able to save others from making the same mistake. Ask for a sample in order to avoid throwing your money away.”
“Shocking company. It’s basically hit or miss if you receive goods. I missed. Informed twice goods enroute both lies. Kept emailing all l get will be dispatched!, asked for refund now they don’t reply. They need to be closed down.”
“I ordered a sample pack and then chose the trellis screens based on the samples. What arrived was a totally different colour. I showed them a photo and they said they would go to warehouse to pick screens nearer the sample colour. They did say it can vary in shade and this is in their terms and conditions.
This I feel is very sneaky when all images show darker grey but sample is off white grey.
They then backtracked and refused to replace. I had thrown packaging away, expecting new ones to arrive. They then refused to accept return without the packaging. Customer service is terrible. They do reply but with repetitive stock replies. I was willing to accept a small refund but no. I have given up but want to make sure people are aware of the small print and what you see isn’t what you get. The link below shows the sample and the screen together. You decide if it’s just production shade variation or an entirely different product. Since found a much better company with fab reviews.”
“Awful company to deal with. Ordered 30 May 2021 next day delivery and I'm still waiting on the products. I've been told that the screens have been lost twice by the delivery company yet the delivery company say they never received them from SWE.
I've asked for a refund on numerous occasions and they have ignored me.
Staff haven't a clue what they are doing and are so unhelpful.
Would NEVER recommend”
“Here’s my story so far! I ordered 6 screens and 7 posts on 6th June, an order totalling over £1700! With the promised next day delivery I expected my order by 8th. I got a dispatch notice and tracking number on 7th. A few days after this date had passed, I still hadn’t received my screens and the tracking number didn’t work so I contacted them by email, they replied saying the courier must have lost my order and they will contact them. I chased them again and was told by somebody else that my order hadn’t in fact been dispatched because the screens I chose were out of stock. They said if I chose an alternative my screens would be with me the next day. So I replied saying I’d swap from MOUCHARABIYA to VERDURE. I didn’t hear back, so chased again and received another tracking number with delivery due on 18th. The tracking number just lead to PDX website, so I contacted them and they said they’d had several similar phone calls regarding screen with envy, it appears they are booking in the courier and then cancelling, so we get a tracking number but nothing moves on the tracking as there are no goods for PDX to collect. Just another delay tactic. I was then promised a full refund by 5pm on Monday, of course it never arrived. I then had a message yesterday to say I can’t be refunded as the courier has lost the item. It’s truly laughable. I have been watching them closely and notice they challenge trust pilot reviews and have them removed to buy time, they delete all negative comments on social media and block anyone who leaves a bad comment. They are still running huge advertising campaigns and promising next day delivery. I’m so outraged with them that I have collected everything together, sent the information to my bank to claim a chargeback. I will also be reporting them to visa & MasterCard fraud departments and shopify merchant fraud. I have logged a report to watchdog online and will be doing the same with citizens advice consumer fraud department as well as reporting their tactics to trust pilot & Facebook and Instagram advertising as a scam. I have also started to message potential customers that I see post on their social media to warn them. This may seem extreme to some, but I am £1700 out of pocket and am sick of their blatant lies & sneaky underhand tactics. I am also angry that they are still taking people’s money even now, knowing full well the order will not be fulfilled. I am sure if enough people report them to the right people this company can be stopped in their tracks. As for trust pilot reviews, the manager has been messaging old customers with a sob story to get the invited good reviews! Just go to detailed overview and look at the organic reviews for the real true picture. Please also see Facebook group screen with envy real reviews to see lots of others bad experiences. Also check out their account son companys house, CCJ’s etc. The company is being run into the ground.”
“Sadly there is no facility for a minus-star rating for this company. I paid in good faith and have followed up many, many times asking where my goods are, only to be fobbed off time and time again. I also called the pallet network company direct. They acknowledged my tracking number but stated they had not received the goods into their facility for distribution; this is despite SWE blaming it on the lack of vehicles due to Covid and PPE Distribution (I was born at night, but it wasn't last night). Every time I chase, I ask for a refund, only for it to fall on deaf ears. It appears I will have to pursue them via the courts.”
“Do not deal with this company they take your money and then god help you . if you get your order your lucky if you get part delivery then completely the wrong items with it your fairly lucky
. I’ve been waiting since April 21 for anyone to call me back after 1 of 7 screens delivered was a completely different colour texture and finish and very badly cut.I have called and emailed over 60 times to get this sorted out but they Promise promises promises never happen I’m still Waiting.
I will contact Tom Birkert director today if it’s not sorted today”
“I had absolutely no problems at all with screen with envy! I placed my first order on the Wednesday and was with me on the Friday. Was so happy with the quality I placed another order that night and that arrived with me the following Wednesday (it was over the bank holiday weekend so expected it to take a few more days) again, I was and still am over the moon! I do recommend these highly!”
“I placed an order with Screen with Envy, for a couple of screens to be installed by tradesmen who I had onsite doing garden work. The website offers 'Order for Delivery Tomorrow' so held off for some weeks ordering them as was confident in the knowledge when i needed them they would come the next day... however; the goods did not show up, and with time quickly approaching for the tradesmen to finish and leave, i needed my order delivered, so started chasing for an update, but I got no answer on the phone number on the website, or response to my emails. Eventually one evening i got a response from a Facebook message I'd sent, only to be told they had no stock which was hugely disappointing, and that stock was due in 'sometime in the coming weeks', when i asked why they didn't show this on their website, I was told that they cannot update there website to show anything but next day delivery... Which is misleading and something i find most irritating about this entire transaction. If i knew it wasn't in stock, perhaps i could have taken this into consideration in the planning process of the build.
Eventually with the tradesmen finishing up, we found an alternative solution and was forced to raise a case with PayPal to get a refund.
I couldn't recommend Screen with Envy at all given the experience and the more i looked into this company, it appears my experience is not unique.”
