Screwfix Reviews

Name: Screwfix
Rating: 4.03

4.0 Rating 735 Reviews

77 %

of reviewers recommend Screwfix

About Screwfix:

Screwfix is the United Kingdom's largest multi channel retailer of trade tools, accessories and hardware products. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999, by Kingfisher plc, who also owns B&Q, and is listed on the London Stock Exchange.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly their delivery collaboration with DPD is rubbish. My order was delayed no one could tell me what actually happened and when it arrived some parts where missing. So not sure when i will actually get my full order. Its so annoying and frustrating. The only fast thing they did is accepted my money. That is it. Will try to avoid using screwfix in the future for sure.”

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Posted 11 months ago

“For over a week and hours on the phone, I still cannot get an invoice for a £200 hedge trimmer or sign into my account - this is pathetic. Nobody calls or communicates in any way and every time I spend lengthy phone calls I’m told it’s going to be referred to some department or another!! In this day and age someone should just sort this, ridiculous, like we have nothing better to do - I’m trying to run my companies. I suggest you look elsewhere and swerve this company altogether.”

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Posted 11 months ago

“Excellent service and always friendly and helpful staff. My go to for all fixings, hand tools and fittings”

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Posted 11 months ago

“I paid for next day delivery. It didn’t arrive. Three days later they won’t tell me what’s going on. Parcel force have no clue what Screwfix are doing. Screwfix only contacted me when I wrote a bad review on trust pilot. That is the level of their customer care. They shouldn’t be allowed to trade.”

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Posted 1 year ago

“Loving the new Kings Heath Birmingham Branch. Nice to see coffee back on offer. Jade is a breath of fresh air. Service with a smile.”

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Posted 1 year ago

“faultless top class service”

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Posted 1 year ago

“Never fail to impress with there range of products, availability and excellent value for money.”

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Posted 1 year ago

“Very knowledge staff and helpfull on all queries brackmill bra nch Northampton”

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Posted 1 year ago

“The Manager at Ulverston, Cumbria is extremely unprofessional. Shouting at staff members in front of customers, belittling them, disgraceful behaviour. Not management material at all. I suggest more training or a trained professional to take her place.”

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Posted 1 year ago

“Always helpful at Redditch and almost never out of stock unlike the company that has the work station at the end and tool at the front”

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Posted 1 year ago

“Screwfix are in the main a great company, they sell good quality products at competitive prices, well described products . I would recommend purchasing from this company and there products are in tge main very good.”

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Posted 1 year ago

“Excellent customer services at Screwfix in CLeckheaton especially Sam. She got me out of a sticky situation the other day goes out of her way to help you and always offers you a coffee Could do with better prices for Trade”

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Posted 1 year ago

“Poor customer service. Bought a padlock, which had packaging stapled together. It wasn’t working and had been placed back on the self for another sale . Can understand peoples frustrations, and time buying faulty goods but to go through the process again with the same product???? Manager then places blame on a new starter ........”

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Posted 1 year ago

“I use the one in Fleetwood. Staff are very knowledgeable. Prices are competitive too.”

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Posted 1 year ago

“Screwfix Dartford crayside ind est. Dani and Ben at this branch are very helpful with a friendly and professional conduct. They both are a credit to Screwfix.”

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Posted 1 year ago

“A big thank you to Beth at screwfix cyan Close Colwick for being very professional polite and helpful 😀”

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Posted 1 year ago

“Screwfix in Chelmsford is ok probably for men, but there is a very bad staff attitude towards elderly pensioner women. Making me sign a paper each time I pickup something but cannot see anybody else having to do this. It is not a pleasure visiting screwfix in chelmsfprd, no smiles there!”

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Posted 1 year ago

“Ordered Tuesday at 7.30 , told to turn up at midday Wednesday. Wednesday at 12.00 told item was in but not in ( hadn’t logged into their system ) told to wait for their text should be an hour but could be 3 . Had to drive 7 miles to go there so drove back home and still waiting for the text”

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Posted 1 year ago

“I was looking to purchase a cutting disc suitable for porcelain tiles. On entering the store I attempted to search for the item but without success. I decided it would be quicker to simply ask for assistance at the desk. The lady who served me was courteous and promptly brought up on her screen a list of items for me to select from. I found the blade I was looking for which the lady went to fetch to see if it was the appropriate one before I paid for it. The whole process was fast and efficient.”

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Posted 1 year ago

“Screwfix is selling a JSP power cap at £336. I bought two upon advice, only to find out they don't supply FFP3 filters. We buy from Screwfix regularly. Screwfix has said they will not accept the return as it is out of the 30-day return policy (by several days). I could have bought a manual mask for £20. That would have done a better job. Their dealing with this is horrific, trying to avoid accepting a complaint and making the process difficult to put you off. I'll never buy from this company again. This isn't the first time they've sold me something incorrect. I very rarely leave bad reviews, but they deserve it.”

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Posted 1 year ago

Screwfix is rated 4.0 based on 735 reviews