Screwfix Reviews

Name: Screwfix
Rating: 4.03

4.0 Rating 735 Reviews

77 %

of reviewers recommend Screwfix

About Screwfix:

Screwfix is the United Kingdom's largest multi channel retailer of trade tools, accessories and hardware products. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999, by Kingfisher plc, who also owns B&Q, and is listed on the London Stock Exchange.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 11 days of waiting I am still waiting for a refund have rang up and have been told today it could possibly be another 5 working days before I get it not happy at all after being told yesterday morning that it will be in my bank byclos3 of day yesterday”

Helpful Report

Posted 2 years ago

“I returned a pair of DeWalt gel core knee pads described as having a one-year warranty to Screwfix at Netwon Aycliffe 41 days after purchase. I explained to the staff member that I had worn them approximately ten times. And that I believe their condition indicated poor quality or a faulty product for which I would be grateful to accept a repair or replacement. At this point, I was told that "they do wear out" before being asked how many hours per day I had worn them; I explained that the number of hours per day of usage varied, and they were worn during my 8 hour working day when needed. The staff member then implied that the condition should be accepted if the knee pads were worn for 8 hours per day. This staff member's sentiment equates to 80 hours of use and is unsubstantiated. So I asked her why this information was missing from the description, and I explained how this information attained from her assessment would greatly benefit customers in making an informed decision at the time of purchase. She was unable to provide an explanation or indeed apply common sense in respect of returned goods less than six weeks old. I explained that I had decided to make the return because I have worn numerous different brands of knee pads over a 25 year period, and most, if not all, have lasted at least one year. She made a refund and chose to no longer serve me by asking another staff member to take my order. I fully understand that warranties often contain fair use clauses; however, I consider it wholly inappropriate to even attempt to imply this could be the case after 41 days. Having demonstrated a lack of common sense, this particular staff member would benefit significantly from a basic understanding of legislation relating to the sale of goods.”

Helpful Report

Posted 2 years ago

“Made an order, was only told it wasn't in store after i had paid, i received a text message while in my car outside their store to tell me it would be sent from the distribution centre to store. (I was already picking up a previous order so thought i would order another item to make it worthwhile driving all that way... BAD MOVE). I contacted screwfix via their website online chat system on my phone and the rep told me he would cancel it and refund me. He lied, I checked my screwfix account today and it is still processing, It has not been cancelled or refunded. DO NOT TRUST SCREWFIX. Obviously i was put through to some 3rd world country rep in their chat system, someone who has no idea of the English language or how cancellations and refunds work in the UK”

Helpful Report

Posted 3 years ago

“Terrible 11/4/2022 Stratford-upon-Avon Must be invisible the dark hair lady just blanked me and was rude No customer relations skills Needs training asap The gentleman did serve me after no one else at till even thow i came in before them”

Helpful Report

Posted 3 years ago

“Screwfix are getting worse. They are shooting themselves in the foot and wondering why it hurts. Their app is now even more difficult to use. They only supply things in bulk (packets of 5 etc). Only catering for trade which is no good if you only need one. They are starting to become more expensive. Tge staff are fantastic. Great to speak to. Compared to their closed competition, who seems to be on the ball and accommodates both trade and household customers at the same time. Keep it up Screwfix and we may see you closing stores.”

Helpful Report

Posted 3 years ago

“The male that served me and the lady on the till next to him (Trudi) thought it would be acceptable to make jokes & comments about me being dyslexic. Thought it was highly amusing and was comparing me to Trudi's husband who is also apparently dyslexic, making me out to be thick as I said I would struggle to read the catalogue. I do not appreciate being discriminated against and will be taking this further with head office.”

Helpful Report

Posted 3 years ago

“What is the point of buying materials online and then having to go into the store with the payment card to use chip & pin. There is no point in having an online checkout where you pay and then having to go into the store to make the same payment again. Truly inconvenient and not tailored towards trade customers! Selco and Wickes don’t require the extra hassle.”

Helpful Report

Posted 3 years ago

“I was promised a delivery at the latest within 3 days for and urgently needed part . On your telephone recording it claims two days today I should have received my order and when I called this order had not even been dispatched. I have to pay for time booked for this job and now will have to pay again. After letting me down you haven't even given me a time for delivery. This job is urgently needed to be completed. The standard of these services is now seriously lacking. This has lost me my money.”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful disrespectful customer service liars, do not vtrust trhese people as soon as they do not want to do anything to help they resort to type for all big companies and incapable customer services, they deny and lie until they try and force the customer to go away, Without doubt the most disgusting attitude and verbal lies ungtil they were sent their company email with the truth and facts clearly laid out to be seen along with a rerquest to pass to supervisor/management....no response, no more comments, not passed to supervisor/management and the liars never heard from again?”

Helpful Report

Posted 3 years ago

“I had to replace the floor tiles in my conservatory and decided to buy Distinctive Flooring Ribbed Carpet Tiles Sapphire from Screwfix. I laid them using double sided tape and was happy with them. After a few months gaps started to appear between the tiles which steadily got worse. I tried to contact Screwfix and eventually got a response via their web site. The came back saying that these tiles had to be glued down and they arranged to supply a another box of tiles to allow me to refit them to remove the gaps. When the new box arrived I found that there were no instructions to state they had to be glued. There is no information stating this on either the Screwfix or the manufacturers web site. To make matters worse I found that the tiles beneath the two sofas had not shrunk making relaying them a disaster as they wouldn’t line up. Be warned do not contemplate buying these tiles.”

Helpful Report

Posted 3 years ago

“Ordered by click and collect. Drove nearly 10 miles to be told the warehouse had made a mistake and the item was out of stock. Absolutely shambolic”

Helpful Report

Posted 3 years ago

“Placed an order online. Website says: We've sent a delivery confirmation. After not recieving it for quite some time called their customer service. After talking to their customer service- turns out they didn't send it (despite saying they did) and blocked the order without telling me due to that the billing address and delivery address not the same. Then they hung up. (I really do wonder what would have happened if I trusted the website and not called them.) Called them again _ they said that actually they can deliver it to a different address but will need to transfer me to different person.... Who promptly informed me that the reason that "they" called "me" (nope) was that they couldn't do that and the order blocked, and that they hadn't taken the money out of my account (they had). That they would not release the order unless that I changed the address. Long time later they said that I *might* receive an order confirmation in a week time. (The order was to be delivered in 2days) Lot of time wasted. Use any other service if you need a product delivered to you. It just isn't worth the time. They were misleading or lying half the time and incapable of communication.”

Helpful Report

Posted 3 years ago

“Won't be using this place anymore . Orderd online went to store couldn't find. Had to contact customer service who were unhelpful. Useless and rude now got to wait days for money. Use to be great place this amd helpful lads are top notch. Toolstation now for me”

Helpful Report

Posted 3 years ago

“Unprofessional unhelpful dreadful customer service and manager online. .staff in store amazing but shipped here for 7 years bo problem in shop or online . Maybe there new customer service or manager but gone down hill wrong advice given refuse to deal with faulty goods ? Anyone in customer service should have knowledge or the law consumer rights as any shop warranty us just extra. Noticed a lot of unhappy people lately so obviously not being run properly higher up the line. No more shopping or buying from these and that goes for anyone I know . Any faulty goods and they are not interested even though the law is faulty goods act 2015 is with the reader not the manufacturer and should last a reasonable amount of time. Not 10 months a manager would know this so now claiming for all costs too. Argos or tool station infuture for me”

Helpful Report

Posted 3 years ago

“Ordered products on line to be told they didn't have them!! Then 50% turned up no good cos they where a matching set now the fun begins! Can't talk to a human being so have to really on reality poor customer service the in store staff are amazing a and super helpful but online use pure sh**te”

Helpful Report

Posted 3 years ago

“No click and collect for the product I want. £5 to deliver to me. Store is only 2 miles from me.”

Helpful Report

Posted 3 years ago

“I ordered taps for the bath and sink 10 months ago. All taps are now stained. I contacted Screwfix who told me they had no record of my purchase, yet it was all online! When I finally found my invoice then suddenly yes they could see this purchase also. They now advise it is a build up of limescale. All other taps in my house are perfect and have been installed a few years. I do not live in an area of high limescale. These taps are not fit for purpose. Very bad customer care. I do not recommend anyone to use Screwfix”

Helpful Report

Posted 3 years ago

“Someone was allowed to make a barrage of expensive purchases fraudulently on my credit card. The scumbag looser fraudster failed with other companies but successfully was able to spend hundreds at Screwfix and obtain those items. Why the company allowed purchases to be made to a different address than the registered card I do not know. I've asked them for an explanation and get fobbed off. My advice is do not use this company. They are complicit in fraud and couldn't care less about helping you. I strongly suggest not to use the company as if there are any problems you will not be helped”

Helpful Report

Posted 4 years ago

“0 Stars From me Appalling service, ordered and paid £99.99 for a sander Click and collect on the 28th Feb Got phone call 3 days later saying that Parcel Force have lost it and will resend and ready for pick up tomorrow at Middleton branch but Still Nothing. Phone and Emailed for refund. It now the 8th March and No Item and No Refund. Got to have time off tomorrow to go in bank and ask them to Step in. Item needed for job thank god for Tool station saved the day ordered and picked up same day. NEVER AGAIN !!”

Helpful Report

Posted 4 years ago

“Order off an irish based website to only find out the product has to come from uk, waiting 2 weeks now , with the product 5 days in dublin, euro delivery with 3 to 4 days delevery date, totally false advertising, go to ure local shops , no more hassle,”

Helpful Report

Posted 4 years ago

Screwfix is rated 4.0 based on 735 reviews