SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,845 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,845 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New sofas are great, we love them. The delivery team, James and Dougie, managed to get the sofas into our livingroom with a millimeter to spare. No idea how they did it!”

Helpful Report

Posted 8 years ago

“Went into Cardiff showroom for a browse with my 7yr old daughter. She took a liking to a Logan ACL 2002 larger Twitter chair. After excellent and honest advice from the sales team we walked out with the chair,sofa and flotation for a stunning price. So.. a week later it's pride and place in my front room kindly delivered on time by simo and Andrew. Can't fault a thing from start to finish. Would definitely recommend judged on my experience. Many thanks S.C.S.....”

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Posted 8 years ago

“Delivery was very professional,Mike and Wayne assemble suite and took all packaging away 5 star service well done scs”

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Posted 8 years ago

“Today 14/02/17 I went to SCS in birstal to see about a sofa exchange due to a fault f rom when I recived it all staff from after care / sofa repair man / we're all very helpful but a special thanks to manager Simon and salesman rodge who were more than helpful to resolve my problem nothing was too much trouble keep up your good work .”

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Posted 8 years ago

“Graeme and Martin brought our sofa the other day and they did a great job and I am absolutely happy with their service.”

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Posted 8 years ago

“always ready to help with advice on full range of product that we wish to buy,friendly and make family fell at ease,this why i come back time again and this time it was Robert Crawford that assisted my sister and i with a friendly greetings us and was helpful through out proceeds of the sale.at The branch at TheFort”

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Posted 8 years ago

“excelent service from Tacio sales manager at SCS leckwerth cardiff answered all my questions about reclining sofa shuch as price/size ect.”

Helpful Report

Posted 9 years ago

SCS is rated 1.5 based on 1,845 reviews