SCS Reviews

“ Would give a zero if I could!! My 79 year old mam ordered a sofa on 4th jan and a couple of weeks ago received an email and text confirming delivery date as 24th March… it even named her deliver drivers! When she received her timeslot I got her old suite removed that day to make room for the new one. ”

“ Delivery late rang 17 times in two weeks sent 4 emails to customer services which they did not respond to received two phone calls The girls i spoke to where very helpful and arranged a full refund I bought sofa on 3 jan and a delivery date of 17 march was expected . ”

“ Shop staff make promises on delivery times that they know the factory cannot meet. ”

“ Useless Delivery arranged. Booked the day off. Watched the van in the tracker go past my town, and then go back the other way. Only to then get a text at 15:00 saying the delivery would not be completed No explanation and customer services were completely useless Avoid at all costs. Truly terrible company ”

“ Absolutely disgusting customer service, I've been waiting 10 weeks 3 times they have arranged a delivery date and 3 times they have cancelled I've wasted annual leave from work , I've asked for a refund but I've been told it has to go through a manager in head office 3 hour wait to get through to customer service but when you go on the website to browse there sales team bombard you with calls . ”

“ Despite repeated requests for updates on delivery time, nothing has been forthcoming. My messages and calls are not returned. The sofa has been stuck in a warehouse in Basildon since 13/1/25, when it should have been in my house by now. Appalling service and we are regretting using SCS. Avoid. ”

“ My delivery was promised for Friday 14th - as i was away on holiday until the 12th. ”

“ I bought & paid for a sofa in November 24, delivery was to be in January 25 whch was fine. ”

“ Did not deliver our sofa only our chair. Dont know how long will have to wait and have already taken old sofa to tip. Rude delivery man did not try to get into living room. Left after a few mins said had another delivery. Have waited months for this. ”

“ Not delivered before Christmas even though they promised pre Christmas delivery. SCS don’t answer phones or emails. 2 decliners don’t work. Will now contact the Ombudsman involved. Absolute shambles. Wish we’d never purchased sofas from them. Extremely frustrating and upsetting. £3000 of furniture and not happy. ”