SCS Reviews

“ Ordered 2 sofas. Paid in full. Waited 8 weeks for delivery, they turned up the wrong colour. I ordered dark grey and got white. Waited nearly 2 hours for customer service to answer the phone and she was rude. 12 weeks later the new sofas turned up again in white. Not the colour I ordered. We won’t be using SCS again. Nearly 6 months and still haven’t got what I paid for. Terrible service and customer care. . ”

“ Ordered settee and chair on 22nd may paid in full was told 14 weeks max after 14 weeks had text saying furniture was in distribution centre would have delivery date in couple of days gave my old furniture to charity shop and cleaned room ready heard nothing so rang for delivery slot was told it was clerical error what a joke, was told for months it was in container at docks on 29th November container with my furniture in was damaged and all contents scrapped and asked if I wanted it reordering it would only take 12 weeks as problems have been sorted so I said reorder it I would wait 12 weeks checked tracking and it says expected 28th February checked next day now says 22nd march that would make it 10 months if it come on that date it’s now 28th January emailed 3 times 5 weeks ago they’dont reply ”

“ Ordered sofa in September said delivery would be 27th December then cancelled said 7th January, contacted me yesterday (6th) said further delay it will be in their distribution centre on 9th. ”

“ Absolutely pathetic, ordered 2sofas in September, I was assured I would receive it by Christmas, then told it would be 27th December, it didn’t arrive, I then received a text last week saying great news , your delivery is due on 6th January, I rang this morning to be told their warehouse hasn’t received it and the new delivery date is 9th January, I don’t have much hope it will arrive, I just wish I’d read the reviews before I ordered, next time I’ll avoid SCS like the plague ”

“ Phoned lady from SCS who corrected details but told us delivery date had been delayed by two weeks from what we had been told in store so now would be 13th December. ”

“ Conformation of my purchase came through 10 minutes later, delivery address was incorrect with all of the information on the lady, phone number, address etc, I emailed the helpline, no answer, called any phone numbers I could get, no definitive answer or resolution, went to the store and kicked up a fuss (putting it lightly) then they finally actually looked into the error. ”

“ We ordered our sofa at the end of summer for guaranteed christmas delivery. ”

“ So a week before the 8th of November 2024 got an email from the delivery company saying that they will deliver the sofa. ”

“ Bought a sofa in September 2024 with a promise of delivery before Christmas. Delivery date came and went with no communication. Received an email a week later saying it won’t be delivered until mid January 2025! ”

“ Ordered corner suite begging September 2024 with guaranteed Xmas delivery received email 13/12 to say would now be after new year paid over 2;000 . We did get a refund today but nothing to sit on won't be back ”