SCS Reviews

“ Would give a zero if I could!! My 79 year old mam ordered a sofa on 4th jan and a couple of weeks ago received an email and text confirming delivery date as 24th March… it even named her deliver drivers! When she received her timeslot I got her old suite removed that day to make room for the new one. It never turned up! We have contacted every day and every day on the rare occasion when we have managed to get through we have been promised a call back with an update. Unfortunately, despite ringing and emailing we are still awaiting an update. In the meantime my poor mam is sitting on a garden chair. SCS customer service has to be the worst we have ever encountered! We can’t even get to speak to someone to get a refund!! They were very happy to take her money but not provide the goods! ”

“ Delivery late rang 17 times in two weeks sent 4 emails to customer services which they did not respond to received two phone calls The girls i spoke to where very helpful and arranged a full refund I bought sofa on 3 jan and a delivery date of 17 march was expected . ”

“ AVOID. very poor service and quality of goods. ordered 2 carpets. 1 never turned up. the other has had to be replaced in places after 18 months. and inadequate fitting of carpet has contributed to its wear/lifting at joins, doorways etc. Shop staff make promises on delivery times that they know the factory cannot meet. Then you get no support. Customer support appalling. dates ignored, no apology, no communications, takes a lot of work to get a refund and starts to affect your mental health ”

“ Absolutely disgusting customer service, I've been waiting 10 weeks 3 times they have arranged a delivery date and 3 times they have cancelled I've wasted annual leave from work , I've asked for a refund but I've been told it has to go through a manager in head office 3 hour wait to get through to customer service but when you go on the website to browse there sales team bombard you with calls . ”

“ Impossible to speak to anyone at customer service. My delivery was promised for Friday 14th - as i was away on holiday until the 12th. so I called to get the message that wait time was 181mins (3 hours!) Tried Live Chat but it isn’t working as they want an order number and all i got was a receipt as i paid in full including the warranty extension. Pressed 1 for a call back twice and no call twice. Emailed twice and asked for a call or email but nothing. So now i have no option but to drive back to the store to find out WTF is going on!!!! How can this be labelled as customer service, will request a refund now and go to a reputable company who can give customer service as it should be! ”

“ I was advised by the salesman that should the price go down I would be refunded the difference. ”

“ Avoid!!! I ordered in September with the promise of delivery before Christmas. Now its January 2025 and its not due (estimated date) till February 2025. So now its after 28 days of the delivery date we are now getting a refund! ”

“ Sofa was due in September, paid in full. October and November I was told it was delayed. December comes along and I get a call to say the sofa I ordered is no longer being made. Had to then wait a further week to get a refund sorted. Avoid this company at all costs. ”

“ Got phone call saying we will not get refund full stop basically nothing we or he could do. ”

“ Ordered corner suite begging September 2024 with guaranteed Xmas delivery received email 13/12 to say would now be after new year paid over 2;000 . We did get a refund today but nothing to sit on won't be back ”