SCS Reviews

“ Ordered 2 sofas. Paid in full. Waited 8 weeks for delivery, they turned up the wrong colour. I ordered dark grey and got white. Waited nearly 2 hours for customer service to answer the phone and she was rude. 12 weeks later the new sofas turned up again in white. Not the colour I ordered. We won’t be using SCS again. Nearly 6 months and still haven’t got what I paid for. Terrible service and customer care. . ”

“ Poor and shoddy service. ”

“ Scripted customer service with nothing but delaying tactics. ”

“ DON'T SHOP HERE! SIMPLY THE EORST CUSTOMER SERVICE- I WON'T BE RECOMMENDING TO ANYONE EVER AGAIN. ”

“ On ringing the company I am told I can’t have my money back as I signed the paperwork even after shocking service so I am left with no sofa again. ”

“ This is appalling service and if they are not delivered by Christmas I will cancel this order and I want the money I paid (in good will) as a deposit back. ”

“ Brought sofa full price 8th October Promise sofa five weeks delivery been cancel night before delivery day. Then promise 4th December waited all day did not show up. Then promised on 11th December cancel 1pm saying cancel as planning not loaded. Email and customer service are poor for response ”

“ I am now into December 12th and have no answers or anything pay the £2000 deposit in good faith but now I’m thinking of cancelling my order bought my furniture from the Stevenage store in Hertfordshire manager very nice person but after sales service rubbish do not buy from them my name, Mr. ”

“ Shocking customer service. ”

“ What went wrong? Everything! Terrible customer service. They have had our £4k for 4 months, still no sofa, just plenty of BS. Would not touch with a barge pole. ”