SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,848 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,848 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First off salesman ordered WRONG colour…….in upstairs sofa reclining chair footstool. Long delays in delivery, kept changing dates. Sofa upstairs very poor quality, material puckered, back of sofa different heights, was told the ottoman had storage…it has NOT! Downstairs reclining chair material has stretched and puckered and material has bobbled. Spent a fortune ( to use ) with scs and I bitterly regret doing so. My advice DONT shop here.”

Helpful Report

Posted 5 days ago

“Just like to remind people I had a problem with scs 3 years ago with tree piece suite they denied any liability had few months leather coming away Absolute disgrace . But I got the furniture ombudsmen involved sent all evidence to them they SORTED scs out full refund over 3500 pounds well done to them they don’t muck about”

Helpful Report

Posted 6 months ago

“Foam settlement shocking and scs won't accept the fact it is a fault”

Helpful Report

Posted 8 months ago

“Lovely carpet but the carpet fitters had no respect for my newly painted and papered walls . There was black marks up the stairs and my lounge paper was scuffed in 2 places . Called in store to complain and the operation manager hasn’t even called me back. For this reason I wouldn’t bug from them again”

Helpful Report

Posted 9 months ago

“Ordered 2 Sofas, they were delivered with wrong feet, was told they’d be out to sort it out within 48 hours and they were not! So had been in contact back and forth for ages untill they finally delivered the correct ones but they’ve now given me an appointment so later to get them put on, so because of them we’ve had 2 sofas in our living room with different feet on each for absolutely ages! The customer service was just appalling, kept getting told someone would call me back but no one ever did nor did anyone respond to any emails.”

Helpful Report

Posted 1 year ago

“Went into store saw a sofa we really like but felt pressurised into placing an order straight away”

Helpful Report

Posted 2 years ago

“I ordered a new suite on 12 March in store. I was told by the salesman that there would be a 14 week wait and the new sofa would be in their distribution centre on 17 June. He then said that would be the very latest day and if anything the date would be sooner. Last month I received an email saying the date of arrival at their distribution centre had changed from the 17th to 20th June. A few weeks later another change in the date, from the 20th to the 24th. I was originally happy to wait the 14 weeks but now the wait is being extended to over a quarter of a year - which is baffling when the company specialize in making and delivering sofas. Add in the fact that they took my deposit payment immediately along with payment for delivery and the delivery date originally planned for has been and gone - with another date also passing us by. I called the customer service team to say I was unhappy and wanted reimbursement for my delivery payment which I made without any fuss but the same can’t be said in return - they refused to reimburse! I’m forking out 2k and they are getting funny over £69. I have received a text message to say our actual home delivery will not be until 29 June! As if I haven’t waited long enough, a sofa that is arriving their end on the 24th will be sitting there for a further 5 days before they decide to deliver! Not only that, I can’t even choose a suitable date or time of when I will be home or arrange a time around my work schedule. I will be receiving a text with an allocated time slot of THEIR choosing! I paid £69 for delivery but for some reason I don’t get to call any of the shots. I have to work around them! Delivery is already late but because SCS want to wait another week before loading it onto the van I just have to accept it. I would love to know what I actually got out of paying the delivery fee. I’ve got no doubt the gentlemen that deliver the sofa will be great and I will love the sofa once it’s here but to keep someone waiting another 5 days when it’s already late is unfair.”

Helpful Report

Posted 2 years ago

“Friendly but pushy salesman who also got a little grumpy when challenged. Felt like a hard sell company and the offers are confusing.”

Helpful Report

Posted 2 years ago

“I purchased a two seater sofa and when it arrived one of the leg bars was broken so they sent me a replacement and the seat cushions don't stay on the sofa and they also twist making the seats look distorted. I have contacted Scs on several occasions and emailed them without any joy. I would never buy from them again and I wish I hadn't. Hindsight is a wonderful thing”

Helpful Report

Posted 3 years ago

“Ordered two 2seeter sofas 11th Nov and carpets. Carpets fitted before Xmas all my decorating done ready for sofas in January, have had 4 different dates from them so now into 6th month.I had to get rid of my 3pc suite as I live in a 1 bed bungalow so can't store furniture.Ive been sitting on camping chairs since then my husband is 74 years old and I'm 69.really no comfortable have heard nothing from scs only emails with different dates really not good enough.”

Helpful Report

Posted 3 years ago

“One area of a High quality pile carpet was flat. Scs supplied the underlay and the carpet I picked. So for me it's no fault of mine. To be honest they did supply a new replacement carpet and the fitter stated there was no problem with the underlay. The new replacement carpet had the same fault. After complaining I was informed by the manager that there is nothing more they can do and I have to live with it. The flat pile is very noticeable in the lounge. To say I spent 1000s on one of the best carpets plus underlay and grippers to be told I have to live with it is unbelievable. Would I shop with them again NO WAY. there gaurentee of quality is not worth the paper it's printed on.”

Helpful Report

Posted 3 years ago

“It is difficult to give a review due to all the hold ups at the ports and unavoidable waiting times. Although we didn't get the suit we wanted ( we were waiting 5 months and they kept altering the delivery date so we cancelled) they did find a different model for us. Not as comfy but at least better than sitting on hard second hand chairs.”

Helpful Report

Posted 3 years ago

“Spark sofa scs. Even though I opted for foam seat cushion so I wouldn't be constantly plumping them up when they get sat on the backs aren't foam. Wasn't told about this when I purchased it. Plus seat cushions aren't reversible so you can't alternative wear.”

Helpful Report

Posted 3 years ago

“Misleading, incompetent and rip off prices- best way to summarize my experience with them.”

Helpful Report

Posted 3 years ago

“Not comfortable to sit on gives you a bad back”

Helpful Report

Posted 3 years ago

“I ordered my new sofa online in February it was delivered in May. All but to the exact date promised. Before the order was confirmed a salesman rang and I paid more money for better quality cushions (£69). The 2 delivery guys put the cushions on the sofa (corner sofa) We were disappointed as the cushions sank and went out of shape every time you sat on it. I contacted SCS, they sent an ‘Independent’ company to check it out. They guy did not bring his scales to weigh the cushions. He also asked if we had been sitting in the corner! What else are you meant to do on a sofa?! The report came back as everything being as it should. I complained again. They sent the guy out again. This time I mentioned I had paid extra for better quality cushions. He said he didn’t know what I had ordered. Surely this should be something they do know?! I also tried speaking to someone on live chat. They were just plain rude and couldn’t be bothered to answer my questions sensibly or help whatsoever. After another complaint to SCS they agreed to send new cushions. They sent the seat cushions only not the back cushions. I complained again. The email reply said they don’t send the back cushions. I told them I was bitterly disappointed, they never replied. The new cushions are much comfortable than the ones they sent with the sofa. We now have a spare set of covers as the new cushions came with covers. We will dispose of the old cushions as they are rubbish and not worth keeping. I will not buy from SCS again.”

Helpful Report

Posted 3 years ago

“Bought carpets for 3 rooms, was dissuaded by the carpet specialist to get someone out to confirm measurements. We were advised at the point of purchase fitters would lift carpet but not remove this. Fitters arrived and were surprised carpets were still down, they advised this was not the first occasion customers were misinformed. They were very helpful and did another job while I pulled up the carpets in a hour (thankfully I was able to do this alone, others may not have been able to do this). They returned and two of 3 carpets did not fit. Customer service were not helpful and there was no way to contact store direct. One member of staff at the store was very helpful the others I could only describe as arrogant and dismissive. In my first visit I felt like I was in an interview while the staff member made notes and questioned me, he was clearly trying to negate the store and was trying to 'trip me up' in my answers (he failed at this but appeared to be taking great pleasure in this). At no point during the various visits did the manager come out to help, we were informed he was in the store out the backand he was aware of the issue as it was discussed in the morning meetings. We were told new carpet and fitting would be at least 6 weeks, so we changed carpet for quicker fitting as we had bare floors and all our furniture in the lounge. A week later no news as promised, went to store and they forgot to put urgent on order form! Another weeks wait. Finally got them fitted, fitters were brilliant and carpets are great value. However customer service is questionable and we only got a favourable outcome as a result of many calls, numerous strore visits, not backing down and accepting the opinion of members of staff. Would never use again based on customer service, product was fine. If you like stress, inconvenience and being spoken too like you are a child then go for it!”

Helpful Report

Posted 4 years ago

“Faulty cushion stitching on £600 chair. Chair not 12 months old and still under guarantee. Notified SCS via email, phone call reply within days ,which was very good.Was given a e mail address and link and asked to send pictures ,have now done this twice but have never had a reply .Chair still faulty .First notification to SCS was 15.05.Poor to say the least”

Helpful Report

Posted 4 years ago

“Leather, electric recliner was damaged when delivered. 5 emails and photos no response, from SCS Contacted Revolver - SCS offered to send someone to repair my brand new chair! They have now agreed to send me a new one - in September (it was ordered in January) Trying to contact them or get a response was hard work.”

Helpful Report

Posted 4 years ago

“Why advertise you pay for fitting ? Yes you put it on the invoice then deduct it from the total amount due . When the fitter came I had to pay for the vinyl in kitchen & bathroom which was fine but when ask for breakdown of his charges there was £54 for the lounge carpet , I intend to report SCS to advertising standards for false claims in their tv commercials. Mr B T Blezard ( Oldham )”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,848 reviews