“
We are extremely annoyed at the customer service we have received from them not replying to our emails and putting the phone down on occasions,which is so rude.
”
posted 4 years ago
- Anonymous
“
I do hope the COVID experience of many guests is sorted out as I had great experience with customer service after Fantastic trip to Iceland. An excursion was cancelled and they sorted out a refund quickly and without fuss. Dealt with questions, queries etc quickly and we had a great time. Shame about these reviews, hope it gets sorted for people.
”
posted 4 years ago
- Jane powell
“
I DONT WANT to cancel but the hotel is in lockdown so the service I have paid for is not available.
”
posted 5 years ago
- Anonymous
“
Just used Secret Escapes for the first time to the Bianco Olympico Haldaliki Greece, I must say that service from the start to the finish was first class and would have no hesitation in using again.
”
posted 5 years ago
- Steve & Gaynor Jacobs
