Secret Escapes Reviews

“ Terrible customer service: Booked a trip to Lapland in December with our 2 young kids for trip of a lifetime. ”

“ Terrible company, would never book with them again! They put misleading and false information on their website and then don’t respond to emails. I was sold a 4 star hotel when the advert on their website said it was 5 stars. I emailed them several times about this with no response. It’s false advertising and customer service is non-existent ”

“ Total con company, no customer service, no human contact, took my money for vouchers, not even a booking, and allowed the voucher to expire in Covid, never allowing me to use it and never replying to a single email or letter. Do not risk your money ”

“ You can never get hold of the same person by phone or email , we have been trying to sort out changed dates for over to days , one person told us to ring the airline ourselves then customer service told us we don’t have to do that , you get told different things and they are the most unhelpful customer services iv ever had to deal with ! We are now trying to get a refund but they will take 800 off our two thousand and 500 holiday but would let us have a refund of 25 pounds as good will !,! What the hell we have done nothing wrong maybe the CEO SHOULD LOOK AT SOME OF THE REVIEWS OF HIS COMPANY “ Alex saint “ because it’s a disgrace . ”

“ Customer Service very poor, I have a voucher with a use by date of Dec 2023. They will not apply it and have said it has expired and it has a different value. Be very careful if you have to cancel ... The advisor is very poor and of no help ”

“ What a terrible experience! I would not recommend to book here, is they think they can be anything like booking - your not! Your customer service is horrible. ”

“ I contacted Secret Escapes , they not interested at all said they have paid the hotel so it’s between me and the hotel , not willing to liaise on my behalf … absolutely atrocious service … I parted with over £600 for a 4 night hotel only stay . ”

“ I’ve never had such poor customer service in my life. ”

“ I then sent photos to Secret Escape's customer service. ”

“ Just shocking customer service. ”