Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought the website was absolutely great but I felt the samples were a bit amateur.. they took quite a while to come (I am still waiting for two!) and they were all different sizes and just in an envelope. It would have been nice if they were all the same size and maybe in a box. They didn’t feel as special as I thought they would…!”

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Posted 3 years ago

“Excel company to work with. Replies were always prompt and came across as very friendly. Easy to get in touch with.”

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Posted 3 years ago

“This is my favourite online shop when it comes to beddings, great quality!”

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Posted 3 years ago

“I ordered towels and a bathmat for my brother. They are absolutely terrific. They launder very quickly and, despite being light, the towelling fabric is lovely for drying. I was so impressed that I ordered the luxury cotton towels for myself. They have, just this minute, been delivered, and they are perfect! Thank you!”

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Posted 3 years ago

“Beautiful style and quality.”

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Posted 3 years ago

“Wonderful product and very efficient service.”

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Posted 3 years ago

“Lovely quality cotton duvet cover and pillow cases...crisp and comfortable and so far washing really well. Would love a linen set so I’m saving!”

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Posted 3 years ago

“We were very disappointed with our purchase and did not feel it look like the pictures at all. Because we took them out the packaging to see them we did not feel we could return them but our two pairs of curtains are now in a box unused so would appreciate if we can return them even at a lost cost. They are brand new and will not be used.”

Helpful Report

Posted 3 years ago

Hello Fiona Thank you for taking the time to review your order with us. We are so very sorry to hear this, you are of course more than welcome to return the curtains, we are so very sorry that they are not quite what you had in mind. We will be in touch with you later today to get the return sorted for you. Kind and Comfy Regards Jodie

Posted 3 years ago

“Love the bedsets I got, wash nicely and are so comfortable.”

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Posted 3 years ago

“Everything you want from your linen. Great quality. Great service. Products look just like the pictures shown. I have shopped here before and I will definitely shop here again! 😊👍”

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Posted 3 years ago

“Excellent. Would definitely buy from here again. Beautiful curtains and cushions and packaged lovely.”

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Posted 3 years ago

“Beautiful bedding, very good quality, arrived beautifully packaged. Washed really well and needs little ironing.”

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Posted 3 years ago

“I had to wait a long time for my order but this was due to bad weather and Covid. It was wonderful to speak to a real person, based in the UK when I phoned to chase up my order. The lady was apologetic, helpful and completely reassuring at a time when I’ve had some really bad experiences with other online companies. My order has arrived, excellent product and well priced. I will definitely use again.”

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Posted 3 years ago

“Lovely linen sheet, quality and price excellent.”

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Posted 3 years ago

“Love our new linen bed set”

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Posted 3 years ago

“Friendly help on colours etc via e-mail prior to purchase, and I'm very happy with the quality and finish of the linens.”

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Posted 3 years ago

“I was worried about buying and read a lot of reviews prior to buying. I normally have high thread count cotton from John Lewis, but the colours are limited and I fancied something different. I am very happy with my duvet cover, bottom sheet, pillowcases and blankets. Be careful when ordering cushion covers, I bought the spice coloured waffle blanket and the spice coloured knitted cushion cover thinking they would be the same colour, they are not. Other than that, I loved the paper packaging and the products arrived in good time.”

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Posted 3 years ago

“Ordered two hand towels both plucked look like seconds . Also seersucker quilt set very thin fabric not really a quality item . Therefore would not recommend sorry needs improvement.”

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Posted 3 years ago

Hello Irena Thank you for taking the time to review your order with us. We are sorry to hear that the towels and seersucker was not what you had in mind. our Seersucker is our lower thread count, so well feel a little thinner compared to our Luxury 600 Thread Count. we do take onboard all feedback as this helps us grow and improve. Kind and Comfy Regads Jodie

Posted 3 years ago

“Absolutely LOVE our new bedding. Gorgeous quality and love the pattern even more in real life. Feels really luxurious. Thank you!”

Secret Linen Store 5 star review on 24th March 2021

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Posted 3 years ago

“Amazing products, love my new bedding...just a little bit pricey”

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Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews