Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought one of the brushed cotton duvet covers and pillowcases in dark blue and was dissapointed to find that this sheds a lot of small fibres and fluff. It means that my white sheets always look dirty when I use this and it even drops onto the floor when I shake out the bed. The cover is very soft, and overall service of the company was good but I wouldn't buy from them again if they're going to sell something like this which seems like poor quality.”

Helpful Report

Posted 3 years ago

Hello Charlotte Thank you so much for taking the time to review your recent order with us. We are so very sorry to hear that the Brushed Cotton is behaving in this way, we have not had this feedback before. We will be in touch with you later today to get this the bottom of this for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“Beautiful products and choice, lovely packaging and quick delivery. If you love linen you will love what this company has to offer.”

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Posted 3 years ago

“When I received my order I was very impressed with the quality and general sizing for a double bed. Also, when placing my order, the customer service staff were very polite, kind and helpful. I will be placing another order in the near future Many thanks and kind regards Lilly”

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Posted 3 years ago

“I loved the linens that arrived. Great quality! The sizing of the King Duvet was a little off - but that might be because there are EU and UK sizes. Love sleeping in the soft sheets and cool linens.”

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Posted 3 years ago

“I quite liked bed time but now I LOVE it! Great quality, breathable linen, soft to touch. Perfect for hot and cold nights. Very good customer service, I’m already recommending The Secret Linen Store to friends and family. I wouldn’t shop anywhere else. THANKYOU!”

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Posted 3 years ago

“I ordered the natural emperor size Linen duvet cover. The colour, texture and look of the cover is fantastic. Feels cool in the warmer nights we have had but I imagine that it will feel just as nice when its cold. Will never have any other bedding other than linen from now on. I also appreciated the personal touch that the company gave including the quick postage and after sales advise. I would not hesitate to recommend the Secret Linen Store to anyone.”

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Posted 3 years ago

“Very pleased with my new Secret Linen bedding set. It feels luxurious and so comfortably cool. Fantastic range of colours so there are several possibilities to mix it up and ring the changes. A good weight and well made.”

Secret Linen Store 5 star review on 26th August 2021

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Posted 3 years ago

“Excellent quality. Speedy delivery. Will be using again”

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Posted 3 years ago

“Beautiful linen, gorgeous website and exemplary customer service. Thank you x”

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Posted 3 years ago

“Really pleased with my linen . Efficient service from ordering to my bed!”

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Posted 3 years ago

“I bought a pink gingham duvet cover and pillow cases and I am really thrilled with them. It's a perfect shade of pink, the linen feels like really good quality and it looks fabulous on my bed, ironed or not. Delivery was fast and free. I shall definitely buy from this site again”

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Posted 3 years ago

“The original service was great but 15m on I have had a minor issue resolved within hours. I didn’t expect an offer to replace a sheet - thank you Emily. Brilliant after sales service and will 100% shop again. Thank you”

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Posted 3 years ago

“Excellent quality and speedy delivery…not had a problem so can’t comment on customer service, but I’d certainly recommend to friends”

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Posted 3 years ago

“Although the duvet was exactly as pictured, the prices are definitely hefty. I would have given us 5 stars if not for the cost.”

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Posted 3 years ago

“Beautiful fabric”

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Posted 3 years ago

“Haven't used them yet but will do this weekend.”

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Posted 3 years ago

“Quality bed linen at affordable prices.”

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Posted 3 years ago

“The service is excellent - very quick turnaround from order to delivery. I love the extensive colour choice and am very happy with the quality of the linen.”

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Posted 3 years ago

“the linen curtains i bought from secret linen store genuinely make any room extra special. they’re pure class: high quality, durable & aesthetically pleasing. i’d recommend investing in them.”

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Posted 3 years ago

“Your beautiful bed linen and duvets etc have adorned and been admired in my shepherd hut for two years .Now I have your gorgeous linen duvet on my bed and am already browsing for new editions to my collection .your girls giving advise on the phone are the best .Quite simply,why go anywhere else.........”

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Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews