Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,033 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 11th March 2025

Filia

Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery times not quoted when you order did not expect to have to wait 3 weeks. Only confirmed after payment has been made. Throw delivered is different colour to that shown on the website. Linen bedding very good.”

Helpful Report

Posted 4 years ago

Hello Colin Thank you so much for taking the time to review your recent order with us and taking the time to chat with me. We are so very sorry to hear that the Sintra was not quite right for you - i will have the returns label sent across to you. All of our Bedding items will take around 3 weeks to get to you as these are made to order just for your bed. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 4 years ago

“Quality ok, but customer understanding very poor. By second delivery expected same discount and free of charge delivery , because you did not had the item in stock.”

Helpful Report

Posted 4 years ago

Hello Hendrick Thank you so much for reviewing your recent order with us. We are so very sorry to hear this, please forgive us. We can of course have this sorted out for you now - if this is the case on your next order, please let us know and we can get this discount applied at the time of the original order and sort the delivery. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 4 years ago

“WE have not received the order as yet. Could you please advise on a delivery date. I would then be more than happy to write a review many thanks chris dickinson”

Helpful Report

Posted 4 years ago

“I received an email 3 weeks ago to say my order would arrive in 2-3 weeks and nothing since so do not know when it will be even dispatched. I’m therefore surprised to be asked to write a review and think at the product should arrive before I’m asked to rate anything. If you could let me know what is happening with my order that would help.”

Helpful Report

Posted 4 years ago

Hello Jane Thank you so much for taking the time to write this review. We are so very sorry for the mix up with us sending a review email without receiving your items. We have revived your items from our bedding factory today and these will be with you tomorrow for a weekend full of lie-ins. Kind and Comfy Regards Jodie

Posted 4 years ago

“The muddled delivery of my order has been very disappointing.”

Helpful Report

Posted 4 years ago

Good Morning Gillian Thank you so much for taking the time to review your your with us. We are so very sorry with the mix up of your order, please forgive us. As we pick and pack all orders there is a little room for human error, and unfortunately this occurred with your order. Once again we are so very sorry - we hope that your family are getting the best night sleep with their new bedding. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 4 years ago

“Very thin fabric and already snagging. I am disappointed with this bedding set. I have bought from you in the past and was delighted. Not this time however. I would hesitate to recommend your products.”

Helpful Report

Posted 4 years ago

“Arrid very quickly and well packaged, thank you Unf I am di with the quality of the bedding. It is very expensive so I expected a better quality. The duvet cover has quite a few loose threads, the fitted sheet does not stay in place and wrinkles up during the night which is most uncomfortable. Also the complete teal bedding set has been washed twice and has lost a lot of its colour. I expected much better from such expensive items. I don't like giving bad reviews and rarely do so but am very disappointed.”

Helpful Report

Posted 4 years ago

“Unfortunately the valance I.ordered was not correct measurement. This was replaced and the second one was exactly the same. Both were too short and not the length quoted on the website,Therefore no purchase was made.”

Helpful Report

Posted 4 years ago

“I was abit taken back when the throw arrived and felt I'd payed to much for it. Wasnt the quality I thought it might be and nearly sent it back. I do like the throw and sure that when all my new bedding goes on it will look pretty..”

Helpful Report

Posted 4 years ago

Good Morning Kim Thank you so much for taking the time to review your recent order with us. Our Herringbone Blush Pink is the perfect partner for any bed and we think adds a little something extra for the perfect bed time. However if you find that when all the other bedding arrives and its not quite right, please let us know. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 4 years ago

“When I washed the linen the colour ran - so it is now patchy. Also I ordered it in a double but it is too big for my duvet so I have a flap of material that I'm having to fold over. I haven't been pleased with my purchase.”

Helpful Report

Posted 4 years ago

“Sadly I was very disappointed with the pure linen duvet cover I bought for my daughter’s birthday. It’s rough and scratchy despite several washes. Not what was promised at all and with a big price tag.”

Helpful Report

Posted 5 years ago

Hello Sheryl We hope that you are having a lovely day so far, thank you so much for taking the time to review your recent order with us. We are so very sorry to hear that the linen is not feeling the way it should - 100% linen will get softer the more this is used and washed and you will not want to leave. We will be in touch with you to chat through this further with you. Kind and Comfy Regards Jodie

Posted 5 years ago

“Very expensive for what's turned out to be something I'll probably have to alter myself.”

Helpful Report

Posted 5 years ago

Hello Carol We hope that you are having a lovely day so far! Oh no we are so very sorry to hear that the Blush Pink Duvet Cover is too big, please forgive us. We will be in touch to get this sorted for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“I spent £140 on a duvet cover, sheet and 4 pillow cases. Not overly impressed to be honest. Not that soft, creases and hard to iron. I’m not sure of the quality I’m afraid, was expecting better”

Helpful Report

Posted 5 years ago

Good Morning Sue Thank you so much for taking the time to review your order with us. We are so very sorry that the Washed Cotton Percale was not what you were expecting, please forgive us. This set will get softer the more the is slept in and washed, the Washed Cotton Percale has a laundered soft finish so it loves a little bit more condition/softener than you would normally use in this wash. We will be in touch to chat this through further. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“The bedsheets we ordered were much rougher and a scratchier than we expected - and they haven’t softened despite multiple washes. The valance is thin and looks cheap when we put it on the bed.”

Helpful Report

Posted 5 years ago

“I’ve bought a fair bit of the Diamonds bed linen from you and have been very pleased. But the latest pillowcases have been disappointing - none of the stitching has been properly finished off so they are coming apart, even before washing! A real shame.”

Helpful Report

Posted 5 years ago

“We received a square pillow case rather than the standard case we ordered and only realised on Christmas Day as this was a present.”

Helpful Report

Posted 5 years ago

Hello Sasha We hope that you are having a lovely day so far! Once again we are so very sorry that you had a square pillowcase instead of the standard, please forgive us. We hope that your daughter is now getting the best nights sleep in her new bed. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Poor quality control. One curtain has the lining hanging down below the curtain. Will send photos and complaint when time allows. At this price point I would expect better.”

Helpful Report

Posted 5 years ago

Hello Nigel We hope that you are having a lovely day so fr! Once again we are so very sorry to hear that you received a faulty pair of curtains, please forgive us. It was lovely talking to you and you will have shiny new pair of curtains with you by the end of the week, already to make your room super cozy. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Reduced cotton pink pillow case.”

Helpful Report

Posted 5 years ago

Hello Nushka Thank you for taking the time to review your recent order with us here at Secret Linen Store. We are so very sorry to hear that the Twill Rose is not quite what you were looking for, we will be in touch with you later today to get this sorted for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“The store looked very legit and professional. I liked the packaging and delivery speed. Actual product was a let down.”

Helpful Report

Posted 5 years ago

“Super king Duvet cover not wide enough for super king duvet. The rest of the set is perfect”

Helpful Report

Posted 5 years ago

Good Morning Jackie Thank you for taking the time to review your recent order with us. We are so very sorry to hear that the Super King is on the large side, please forgive us. We will be in touch with you later today to get this all sorted for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,033 reviews