Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,033 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 11th March 2025

Filia

Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful bedding and wonderful customer service - when I ordered a full bed of linen but only one pillow case (thinking they came as a pair which was completely my fault) I phoned to order one more and they kindly sent it out postage free.”

Helpful Report

Posted 3 years ago

“I recently ordered some check patterned pure linen bedding. It arrived promptly via DPD and washed beautifully. Like the deep envelope construction of the pillow cases as they keep the pillows firmly in place. Thought it a little pricey but if cared for correctly, pure linen should last for years to come so was a bit of an indulgence. Comparable quality to other high end online retailers. All good so far and would order from this company again.”

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Posted 3 years ago

“Beautiful quality bedding.”

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Posted 3 years ago

“We LOVE our new duvet covers and pillow slips. The quality of fabric is superb and the design is exactly as seen on your website. So we are more than happy with our choice and your products. Having trawled through countless websites of other bed linen companies I can assure you that the choice you offer is so much better than any others we looked at and good value considering the high standard of material & manufacturing.”

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Posted 3 years ago

“Great product prompt delivery”

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Posted 3 years ago

“Lovely, pricey, but worth it!”

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Posted 3 years ago

“Reasonable price with excellent quality!”

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Posted 3 years ago

“Excellent product, accurate colour reproduction from screen, speedy delivery, thank you”

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Posted 3 years ago

“Relaxed denim loop top linen curtains in natural colour are exactly as ordered and exactly what I'd hoped they'd be. Loving the new addition to my bedroom. Thanks guys!”

Secret Linen Store 5 star review on 14th August 2021

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Posted 3 years ago

“Excellent quality customer service! Highly recommended!”

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Posted 3 years ago

“Love this sheet,so soft and luxurious,have not washed it yet.”

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Posted 3 years ago

“We love our new linen duvet set, great quality and the colour is perfect. Very friendly and helpful service. Fast delivery too. Will be saving up for another set!”

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Posted 3 years ago

“Excellent service , beautiful bed linen and excellent quality”

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Posted 3 years ago

“Have bought from SL before and always found products to be good quality and customer service is just excellent!!”

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Posted 3 years ago

“Really happy with my linen, amazing quality would definitely recommend”

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Posted 3 years ago

“Friendly staff, very quick delivery, excellent quality”

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Posted 3 years ago

“Lovely bedlinen, great service.”

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Posted 3 years ago

“Delivery arrived very quickly. I had to return it as I am moving house and will decide later what I need. Packaging was nice and quality good. Returns process was very easy and refund given so much quicker than other companies I have used.”

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Posted 3 years ago

“Superb quality and very generous sizing ,would recommend”

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Posted 3 years ago

“Beautiful colours, that’s what attracted me. I mix up colours so everything is different and is bonkers on my bed lol. The quality is perfect, believe it or not, I sleep better, don’t sweat quite as much and do feel really comfy cozy in them. I am really happy with my purchases. Bonus bonus Beautiful colours and good sleep - no complaints from me. Pricey, but worth it. An investment.”

Helpful Report

Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,033 reviews