Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

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Secret Linen Store 5 star review on 20th October 2024

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Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really lovely material and feel. I wish they made them in a slightly shorter size too as mine are far too long for the size of the wall.”

Helpful Report

Posted 3 years ago

“Very good. Not as soft as piglet bedding and initially scratchy. So would recommend included washing and softening instructions when sending out bedding to customers. Also no tire inside to allow you to attach the duvet so it doesn’t move. Great service from the company and very helpful.”

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Posted 3 years ago

“Ordering was so easy delivery prompt delighted with purchase”

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Posted 3 years ago

“Absolutely beautiful linens - I bought KS duvet cover, pillowcases and sheets in vintage rose. I am so delighted with them, and also with the fast, straightforward ordering to delivery process. I shall definitely be back!”

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Posted 3 years ago

“Stunning bedding - I need more of these in my life!”

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Posted 3 years ago

“Great selection of lovely quality linen which has washed brilliantly”

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Posted 3 years ago

“Beautiful products, first class service”

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Posted 3 years ago

“Great products which feel soft and wash welt.”

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Posted 3 years ago

“I wasn't convinced at first. They looked un-ironed and I could hear my mother's slightly disapproving voice. Now - well, they are just SO soft and comfortable and lovely to get into, that I'm totally cool with the look. I've since bought a second duvet cover in darkest spruce , and I love it!”

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Posted 3 years ago

“The service is fabulous but the photo of the Cumin linen sheets is misleading. It appears a warm bronze but is actually a dark beige.”

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Posted 3 years ago

“Great product Fair prices Prompt delivery Love the feel of my new linen bedlinen”

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Posted 3 years ago

“Really lovely fabrics, our bedding gets better with every use and wash. Only change I'd love to see is adding tie ins to the duvet covers!”

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Posted 3 years ago

“I love the products and the customer service. Always feel valued and the staff are so helpful.”

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Posted 3 years ago

“Very helpful company and just lovely linen bedding!”

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Posted 3 years ago

“Good friendly service”

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Posted 3 years ago

“My order was not delivered over 6 weeks later. I didn’t receive a single notification about the delay. Eventually got money back as I clearly wasn’t going to receive the order. Customer service however was excellent!”

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Posted 3 years ago

Hello Kim thank you so much for taking the time to review your recent order. we are so very sorry to hear that your order did mot get to you, this is not like us at all and we will be taking a closer look into this as we dont want this to happen again. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“Great product really soft.”

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Posted 3 years ago

“Lovely quality. Our new sateen duvet set is super-soft. Have already place 2 orders here.”

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Posted 3 years ago

“Beautifully packaged, measurement correct. Makes sleeping a real pleasure and now have 3 sets of linen. Love the undersheet keeps you cool in warmer weather”

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Posted 3 years ago

“Efficient transaction and speedy delivery. A personal service plus linen quality unsurpassed.”

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Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews