Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,031 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,031 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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Posted 3 years ago

“My Secret Linen sheets are beautifully white and fresh. Thank you!”

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Posted 3 years ago

“Good quality heavy linen”

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Posted 3 years ago

“Beautiful bed linen, beautifully packaged and excellent service.”

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Posted 3 years ago

“Excellent quality. Speedy delivery. The linen bedding is very comfortable and love the colour choices!”

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Posted 3 years ago

“This is my second set of linen and I am so in love with it. I bought the Betty stripe cinnamon and paired it with a teal and Solomon green cushions. It all looks delicious”

Secret Linen Store 5 star review on 4th May 2021

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Posted 3 years ago

“Have had numerous sets of bedding and always delighted with product and service!!”

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Posted 3 years ago

“Beautiful bed linen and great customer service!!”

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Posted 3 years ago

“Excellent product and delivery faster than expected. Thank you!”

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Posted 3 years ago

“Ordered the Sea Green 100% Linen set, was apprehensive as I had not used linen bedding before, and for me, this was quite a lot of money to spend on bed linen, so I was extremely pleased to find it was so worth it, will only be a matter of time before I order something else.”

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Posted 3 years ago

“Beautiful products and excellent customer service. The quilt cover had a flaw in it when it arrived, however they immediately dispatched a replacement and arranged for the flawed one to be collected. The new cover arrived the next day. Just brilliant.”

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Posted 3 years ago

“Gorgeous curtains!”

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Posted 3 years ago

“Bought bed linen twice from here. Both top quality!”

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Posted 3 years ago

“Very good quality, just love it.”

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Posted 3 years ago

“Fantastic curtains, love the natural colour and the fabric. They arrived very soon too. Great service”

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Posted 3 years ago

“I always buy my linens from secret linen.....LOVE”

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Posted 3 years ago

“Bought a grey linen fitted sheet to replace an existing one after a couple of years, was really happy initially as it felt just as high quality for slightly less money (previous was from Lithuania) but it started to wear and fray in just over six months. We used it perhaps twice after noticing slightly transparent areas and it deteriorated into what you could only call tatters. Really disappointing as we treated it exactly as the last, I wouldn’t buy linen from here again”

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Posted 3 years ago

Hello Christopher Thank you so much for taking the time to review your order with us here at Secret Linen Store. We are so very sorry to hear that the Fitted Sheet has not worn the way we would expect, please forgive us. We will be in touch with you to get this solved for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“I am addicted to Secret Linen. Everything I have purchased from sheet to towels via pillows has been outstanding. Fabulous customer service too”

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Posted 3 years ago

“Fantastic Customer Service and informative around the products. Quick delivery and good packaging. I will definitely recommend to others and use Secret Linen Store again.”

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Posted 3 years ago

“Fabulous duvet cover and pillow cases, first class service. The product launders beautifully and it's pure joy getting into bed at night. I had to return a couple of pillowcases due to ordering the wrong size which was entirely my fault; however it was completely hassle free and I was updated throughout. I would definitely use Secret Linen again and wouldn't hesitate to recommend them. Thank you girls - you're doing a wonderful job! Lynn”

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Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,031 reviews