Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

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Secret Linen Store 5 star review on 20th October 2024

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Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great ranges and really quick delivery which came beautifully packaged. I was very excited to put my new sheets on the bed and I was right to be! They look great and are greet for snuggling into. Thanks Secret Linen Store team.”

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Posted 4 years ago

“Sorry but I do no possess patience to write reviews at my age”

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Posted 4 years ago

“We love these sheets. They sleep cool and are ready care.”

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Posted 4 years ago

“Absolutely brilliant as always..... 0”

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Posted 4 years ago

“Very helpful when I phoned, package arrived beautifully wrapped and the sheet and duvet case were a very generous size. I've always had white bed linen before so the blush pink were a bit of a change for me but I am more than happy. I will be ordering more from you. Thank you.”

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Posted 4 years ago

“Lovely products, great customer service and fast delivery. Perfect.”

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Posted 4 years ago

“Very happy. Arrived beautifully packaged and in perfect condition. Super quality, as expected. Would recommend.”

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Posted 4 years ago

“Great service, swift delivery and best of all...fantastic quality linen bedding. I was uncertain about sleeping with linen bedding as I thought it might be a bit rough. I am totally converted. They are soft, smooth - heavenly.”

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Posted 4 years ago

“Linen was lovely but just so so crumpled after one night I sent back the unopened set. Still waiting for a refund 2 weeks later.”

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Posted 4 years ago

Hello Frances Thank you for taking the time to review your recent order with us. We are so very sorry to hear that the 100% linen wasn't quite what you had in mind, please forgive us. We LOVE any feed back and I have taken your comments on board, we feel that the relaxed finish of the 100% linen is showing the true cosy feel for the the best nights sleep. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 4 years ago

“I have now bought many items from Secret Linen and all have been excellent. The quality is superb; the design unique and the service spectacular. Well done.”

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Posted 4 years ago

“We love our duvet cover and pillow cases in the charcoal. The linen itself is a very fine, soft fabric and of a nicer quality than some other linen bedding we bought from a previous provider. The bedding is beautifully made and comes in lovely packaging which shows care and love. The delivery was also quick and on time. Highly recommend!”

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Posted 4 years ago

“Good, clear friendly communications from ordering on line, use of DPD as carriers, a little newspaper full of how to look after your stuff info to sufficiently protective packaging. Lovely to see a good range of sizes in some different colours and linens. I’ve been looking for about a year, don’t know why I hadn’t found these guys before but once I did, 2 quilt covers, 8 pillow cases + 2 very large matching pillow cases. I am one happy shopper”

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Posted 4 years ago

“Excellent communication and fast delivery service. Beautiful bedding :)”

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Posted 4 years ago

“great website. Lovely fresh cottons. All items I have had wash and iron well Absolutely love this site for bed linens”

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Posted 4 years ago

“The Secret Linen Store are so professional and a dream to buy from :D the package came perfectly packaged and beautifully wrapped inside! The mustard yellow covers and pillowcases stand out like a dream and are like sunshine against my freshly painted white walls and white linen fitted sheet :) Ideal for brightening up any ones bad mood and even the most overcast day :D and they're so comfy and soft to boot. What more could you ask for?!”

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Posted 4 years ago

“Clear communication by mail re my order. Speedy delivery and lovely bed linen - some for me and some as a present. Great quality and understated styling. Very pleased, thank you!”

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Posted 4 years ago

“I can't get over how fantastic the feel of this bedding is! Some linen some cotton. Has made bedtime a total pleasure!”

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Posted 4 years ago

“Great service, wonderful quality I will be ordering more!!”

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Posted 4 years ago

“Cannot fault from the moment I order to receipt of my purchases, which are of fabulous quality and design. Will continue to use and recommend.”

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Posted 4 years ago

“Stitching came undone on the duvet cover the first time it was washed”

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Posted 4 years ago

Hello Phillippa Thank you so much for taking the time to review your recent order with us. We are so very sorry to hear this, please forgive us. We will be in touch with you to chat the issue through with you and get it solved the best way we can. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews