Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,031 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,031 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice shop to deal with. The care taken with everything is great. The washed linen is a bit coarser in feel than another set I bought elsewhere, but still good. Am a recent convert. Had always liked crisp white cotton sheets best, but these are much easier to launder and make a great looking bed with.”

Helpful Report

Posted 3 years ago

“The quality of my new bed linen is the best I have ever had. I am impressed by the overall attention to detail and personal touch.”

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Posted 3 years ago

“Excellent and friendly service. We love our new linen bedding set. We had a size issue with the valance but it got sorted very easily. Thank you Rose.”

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Posted 3 years ago

“Beautiful quality. Definitely worth the money!”

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Posted 3 years ago

“What a fabulous company! I was unsure as to which bottom sheet to buy and asked them for advice. They came back to me the same day with recommendations which I followed and the perfect sheet arrived! I’ve also bought the linen duvet cover and pillow cases in Teal which I absolutely love 💗 Now just trying to decide which colour to buy next!! Wouldn’t hesitate to recommend - in fact I already have! Best sheets EVER💗”

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Posted 3 years ago

“Wonderful products, great service and we are looking to buy more from Secret Linen in the future. Quality and stylish products from two hard working sisters. Thank you.”

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Posted 3 years ago

“Very beautiful colours and great quality linen. The website was easy to use and the order came in a timely manner well wrapped and looking good. After receiving my first order, I placed another. :)”

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Posted 3 years ago

“Excellent company. Bought two sets of bedding now and will definitely be buying more. Great designs, great quality and great customer service.”

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Posted 3 years ago

“We just love our new bed linen and although it needs ironing, I really don’t mind, I just think about how lovely it is.”

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Posted 3 years ago

“I love this store. Expensive but a great treat and the products are of a high standard.”

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Posted 3 years ago

“Good quality fabric. Prompt delivery. Delighted with my purchase”

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Posted 3 years ago

“Love my new linen bedding and packaging and service were great.”

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Posted 3 years ago

“Outstanding customer service from Emily when there was an issue with my order. Emily went above and beyond to assist, and my new linens are the softest, most beautiful sheets I have ever had. Can’t say enough good things about Secret Linen store, thank you”

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Posted 3 years ago

“Stunning linen. Lovely lovely quality and easy delivery. X”

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Posted 3 years ago

“I absolutely love the rose linen quilt cover and matching pillow cases. The quality and feel is wonderful and the bedding washes so well and it doesn’t need ironing! Very happy customer.”

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Posted 3 years ago

“It was a good shopping experience from start to finish. Products came beautifully wrapped in eco friendly packaging with a complimentary tea bag ! The linen duvet cover, fitted sheet and pillow cases were as described and in the photo, very pleased with my purchase.”

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Posted 3 years ago

“Beautiful bedding , I'm very pleased. Thank you x”

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Posted 3 years ago

“I love the fact that the Secret Linen Store offers high quality products at fair prices. These days it can be difficult to find bedding and towels made of good materials - without being asked to pay the earth for them. I've found the Secret Linen Store's products to be of a consistently high standard and excellent value for money. Definitely recommended.”

Helpful Report

Posted 3 years ago

“We’ve bought from Secret Linen Store a view times, duvet, covers and pillow cases. Always good service and comms and lovely linens but our recent purchase of a sheet to fit Super King is just too small. It’s sold as a king/super king and would be great for a king. We have a standard size Super King mattress and thickness but the sheet is too mean in proportions (think they’re hoping it’s acceptable and save supply of a bigger sheet), but it comes untucked very very easily and is a stress every night. Would have changed but used and bought specifically to match colour of other products from them. Real shame.”

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Posted 3 years ago

“Have had two duvet sets in sateen smooth very pleased with quality and prompt delivery and nicely packaged although the plastic could be ditched . The only downside is it’s so difficult to get out of bed ! Will definitely buy some more”

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Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,031 reviews