Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

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“the best product thank you so mach!”

Helpful Report

Posted 1 year ago

“All of these brokers and account managers should be avoided at all costs. They took over $80,000 of investment capital from me, and they persisted in asking for additional monies before approving and processing my withdrawal request. In the end, I lost all I had invested. The customer service staff had rejected every attempt to contact them. Moving on was quite difficult and devastating for me. Thank heavens I listened to a broadcast that explained how scam victims can use Coder Cyber Services to get their money back. After contacting the provided information for advice, I received a response within a short period of time and was asked to provide all pertinent legal information regarding my investment. I immediately followed their instructions accordingly and to my utter astonishment, successfully got my money back. I declared that I would not keep this information to myself but would instead divulge it to the public in order to help all victims of scams recover their lost money. This is a significant victory over this online scammer. Thank you Codercyberservices(@)execs. com for your excellent work on this.”

Helpful Report

Posted 1 year ago

“I would shout Secret Linen from the roof tops! excellent quality first class customer service, l got a bit tangled with my order and Maxine dealt with my query promptly. It's not just the lovely product it's the whole process of recieving your package, the sound of the paper crinkling, unwrapping it to find your purchase has been bound with a carefully tied bow. Thank you”

Helpful Report

Posted 1 year ago

“I really liked my linen, but after about 1 year a large tear appeared at the top. I assumed I had done something weird without noticing and had it patched up. Now after owning the linen for 2.5 years another huge tear has appeared at the top along with numerous holes where the buttons are at the bottom and in the middle of linen. Most of the holes are not near any joins in the fabric. The duvet cover is basically unusable. This linen was expensive and I would expect it to last for many years as all my other bed linen has.”

Helpful Report

Posted 1 year ago

“Ordered some brushed cotton bedding just in time for the"cold snap" and oh my goodness what an absolute joy to get into bed and snuggle down.I am delighted with my purchase.Thank you”

Helpful Report

Posted 2 years ago

“I searched for days to find the right colour, size, material, for a throw to match my Sanderson bespoke blinds in the bedroom, I’m absolutely thrilled to have received my sage coloured super king size throw today, the colour is subtle, the material is soft, easy to drape, and looks easy to care for. I’m so thrilled, thank you very much. Plus, delivery, excellent, communication 1st class.”

Helpful Report

Posted 2 years ago

“Perfect colour, vintage Rose. Slept so well. The quality is amazing, will purchase from the store very soon! Please see photos. 10/10. P.s Im not a photographer, tge coloyr is better in person!!”

Helpful Report

Posted 2 years ago

“Great product and quick delivery, but since Brexit nothing is coming to Ireland anymore so that's my only reason for knocking a star”

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Posted 2 years ago

“MUST READ FOR ALL CRYPTO SCAM VICTIMS AND EVERYONE BATTLING WITH A CHEATING PARTNER REMOTESPYTECH (@) GMAIL, COM is the best tech expert you need to help you recover your stolen, lost or missing Bitcoin, USDT, NFT and other digital assets. This team can also help you remotely track and monitor your suspected cheating partner Ever since my last experience with a fake online investment company where i invested the total amount of $355k worth of BTC, in order to be in the company monthly payroll and make some interest, little did i know that i was dealing with a fraudulent company, when it was time for me to make withdrawal i was being restricted from doing so even when i can still read my money from dashboard, i got really depressed about this I almost gave up on life cause I felt it is over i was dying inside till I eventually opened up to a friend who referred me to a hacker who he claimed was able to recover my lost money, at first I was skeptical about it cause we all know once you give out your seed phrase out nothing can be done to recover your money…well after several days of debating within myself I decided to give it a try and to my greatest surprise he was able to recover my money within three days. I was so happy, thank you so much Zion Romero, it will be selfish of me if I don’t refer this hacker to you…contact him REMOTESPYTECH (@) GMAIL,C0M.. He’s the real deal, he was able to remotely hack, track and monitor my suspected cheating partner’s phone and other mobile devices. Email: REMOTESPYTECH (@) GMAIL,C0M Regards”

Helpful Report

Posted 2 years ago

“Great website and customer service! I just got what I needed to view all these while I was in darkness , one thing I so enjoy about them is that they are very thorough and they work their best on guaranteeing the safety of their clients 100% recommended THE BEST HACKER FOR HIRE SERVICE. I certify that everything is extremely real the attention is excellent always removing doubts thanks I hope to come again soon WWW . CYBER-PRIME . COM ,”

Helpful Report

Posted 2 years ago

“I bought a duvet linen cover set and found a rip/hole. I left a comment about it, and they call me right away to fix it! Great customer service, offered to do a free exchange with a new one. Didn't even have to do anything, they came and did the exchange right at my doorstep, gave me a brand new duvet cover. Love their products and have an amazing customer attention and service. 10/10”

Helpful Report

Posted 2 years ago

“We brought our curtains, throws and cushions several months ago. They all stayed boxed up until we finally finished our bedroom, we are absolutely over the moon with them. Beautiful quality and the colours are just as I expected.”

Helpful Report

Posted 2 years ago

“Quality fitted sheets and also in a 200 × 200cm size which is hard to find. Competitive price”

Helpful Report

Posted 2 years ago

“I almost never leave reviews but I just have to on this occasion! First of all great quality linen am so pleased with it but what was really great was the way Jodie handled the fact that my delivery went to the wrong place and got a replacement to me in days with a personal note! And i think it was my fault as i mistyped the postcode. You cannot ask for better customer service. Thank you Jodie and team i will be buying more from you!”

Helpful Report

Posted 3 years ago

“The colour is nice but the quality is absolutely abysmal. The fitted sheet isn’t anywhere close to fitting, probably 20-30cm too big in each direction (on a super king, that is quite the achievement). This is significantly better than the duvet cover, which appears to be at least a foot too wide. I’m not sure where they got there measurements from. We’ve soldiered on for a year, but it’s not getting ridiculous. Most days you have to readjust the duvet otherwise you’re sleeping under an empty linen cover. The final straw is now the fitted sheet has developed a hole in one place and is looking threadbare in other places too. Judging from other reviews, none of this appears to be unusual.”

Helpful Report

Posted 3 years ago

Hello Matt Thank you for your email, we hope that you are having a lovely day so far! Oh no we are so very sorry to hear that you are not sleeping well with your order from us, please forgive us. We would LOVE to chat this through and try to fix this for you. I have tried to look for your order with the email address for this review, however, I have been unable to find you - I will email you separately and hopefully, we can get chatting. Please do let me know if I can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“Super happy with everything that I bought, great quality, very cute the duvet bags, tiny details that made the experience of buying feel amazing. I'll buy again in the future.”

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Posted 3 years ago

“Love the products great colours and designs will look to buy more in the spring 😀”

Helpful Report

Posted 3 years ago

“Really happy with my purchase (Tiny Stripe Graphite Grey duvet cover & pillow cases - and Ticking Stripe cushion covers). The fabric is lovely and soft, duvet cover washes & tumble dries well, looks great without ironing! Delivery was quick.”

Secret Linen Store 5 star review on 10th October 2021

Helpful Report

Posted 3 years ago

“I absolutely adore our powder blue linen duvet, so I was so upset when after the second wash it came out of the machine with a tear in it, even after following the washing guidelines. With how expensive and supposedly long lasting linen is supposed to be I must say I am disappointed.”

Helpful Report

Posted 3 years ago

Good Morning Maddi Thank you so much for taking the time to review your order with us. We are so very sorry to hear this, this is not good at all, and something we have not encountered with our Powder Blue Linen, please forgive us. We will be in touch with you today to get to the bottom of this. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“I bought one of the linen duvet sets as a present for myself some time ago. It's a gorgeous soft pebble grey colour and the texture is lovely, especially in morning light, but my lord does it shed! I heard to expect that for the first few washes but even after a year and a half of regular washing it still leaves lint over everything when it's on the bed. While the look of the linen is stunning, I admit I'm able to relax a bit more when I default to my cheaper cotton set. On balance I'm not sure it's worth the price tag.”

Helpful Report

Posted 3 years ago

Good Morning Thank you so much for taking the time to review your order with us. We are so very sorry to hear this, please forgive us. We will be in touch to get to the bottom of this. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews