Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery and loving our new linen duvet cover and pillowcases.”

Helpful Report

Posted 4 years ago

“This is my second set of bedding. I promised I'd be back and I am glad I did. Beautiful in the same way as the first. Once I've been paid again I'll be up for a white set. Love it, keep up the good work.”

Helpful Report

Posted 4 years ago

“Loved my purchase, I need a quilt and protector by the 30th but worried to order as the only problem I had was the delivery time 😩”

Helpful Report

Posted 4 years ago

“Great quality bedding and packaged beautifully in sustainable packaging. Highly recommend!”

Helpful Report

Posted 4 years ago

“Fantastic packaging and beautiful quality. Love it”

Helpful Report

Posted 4 years ago

“Lovely choice of Emperor bedding ( very hard to find Emperor size ) Easy to order and arrived quickly! Thank you, ladies!”

Helpful Report

Posted 4 years ago

“Beautiful soft bedding, amazing service - what’s not to love!! X”

Helpful Report

Posted 4 years ago

“Great quality bedlinen. Would buy from you again. Liked the low/non -plastic packaging.”

Helpful Report

Posted 4 years ago

“Loved this product! Great communication when we needed this in a hurry for a project we are working on in Dublin. very accommodating - shall certainly be calling on them again in the future as the colour palette and quality is outstanding! Many thanks Justine”

Helpful Report

Posted 4 years ago

“Brushed cotton duvet cover & pillow cases. Absolutely beautiful soft material and tone. Excellent value for money & delivered promptly. The presentation & wrapping lovely; would make a gorgeous gift.”

Helpful Report

Posted 4 years ago

“Poor quality and not a very nice colour. Far far too expensive for the goods provided. Company must be making a huge mark up on the costs of manufacturing.”

Helpful Report

Posted 4 years ago

Hi Pauline, so sorry to hear that you are not happy with your bedding from us, we are on the phone to see what can be done for you right away. Your feedback will be really important to us. Thanks again. Molly

Posted 4 years ago

“We are loving our new linen sheets, which we are finding more effective in keeping us cool in the hot weather. As they are heavier than cotton, they are also warmer on cooler nights. The king size fitted sheet fits our deep mattress with space to spare. The king size flat sheet is very big, but I’m not viewing that as a negative. We’ve purchased a second set based on our positive experience. Thank you.”

Helpful Report

Posted 4 years ago

“Good range of products. Will use again.”

Helpful Report

Posted 4 years ago

“Because my mattress was so firm I was thinking of buying a new one. I mentioned it to my daughter and she suggested a mattress topper which I had never heard of. I looked on line and the prices varied so much. But I am always ready to pay for quality and so went to the Secret Linen Store where I had purchased bedding before. Needless to say I am delighted. Also bought pillows, lovely”

Helpful Report

Posted 4 years ago

“Great communication and a great product!”

Helpful Report

Posted 4 years ago

“Great linen, great service, beautifully package.”

Helpful Report

Posted 4 years ago

“Great product. As deacribed”

Helpful Report

Posted 4 years ago

“I shop here and have always been happy with my purchases. However my latest purchase has not been so successful. Very disappointed in the quality and not as described on the web site. When washed it takes on a creased and crushed needing ironed look not a laundered look as described Awful”

Helpful Report

Posted 4 years ago

“Very addictive shop, the bed linen is gorgeous and washes well. I'm running out of storage for all the duvet covers and pillow cases I have bought, and then they add something else to the collection...............”

Helpful Report

Posted 4 years ago

“My order arrived very quickly. It was just what I expected. The cotton used is very good quality. It was packaged in a paper bag and the use of plastic was minimal. Thank you Secret Linen. I will buy from you again.”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews