Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, reliable delivery.”

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Posted 4 years ago

“Have wanted to try linen bedding for a long time. Am not disappointed!! It is beautiful to sleep in and has surpassed my expectations. Delivery was very quick and the newsletter and teabag was unexpected. Will definitely buy from secret linen store again.”

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Posted 4 years ago

“Good quality so far but still waiting for my duvet order”

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Posted 4 years ago

“I love the Dusky Pink bed linen and am saving up to buy more. Thank you.”

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Posted 4 years ago

“Love my bedding so much, I’m getting another set!”

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Posted 4 years ago

“Good quality products and quick delivery.”

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Posted 4 years ago

“My toppers arrived and OMG, they are fab! One is a gift and I can’t wait for them to try it out! Thank you, thank you, thank you!”

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Posted 4 years ago

“It was a wait but then again there is a pandemic and I was contacted about the delay. The customer service is excellent and they sorted out any problems without delay. Soft linen but the colours were much more muted and weaker than I had envisaged from the website. Next time I will ask for samples of the fabric. I had not realised you could do this before purchasing.”

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Posted 4 years ago

“It was a wait but then again there is a pandemic and I was contacted about the delay. Soft linen but the colours were much more muted and weaker than I had envisaged from the website. Also one pink pillow case said it was a standard on the label but was actually a super king size which is annoying as it doesn’t match the other one. I’d waited so long I couldn’nt be bothered to complain so that’s down to me.”

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Posted 4 years ago

Hello Charlotte Thank you for taking the time to review your recent order with us. We are so very sorry to hear that you had got a Super King Pillowcase in disguise, i will have shiny new standard size sent out to you. Our Bedding orders do take a little longer to get to you as they are made to order so they are perfect for your bed. We are so very sorry once again and i will give you a quick call to chat this through. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 4 years ago

“Beautifully soft linen, colours exactly as pictured”

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Posted 4 years ago

“Usually all products are excellent. I was however very disappointed with the Good as Goose pillows that I ordered”

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Posted 4 years ago

“Great duvet covers and pillows. Great service and lovingly packaged!”

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Posted 4 years ago

“So far all excellent.”

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Posted 4 years ago

“I’ve ordered linen bedding before from other retailers. This linen was far superior! I’m so happy with it. I don’t think I’ll buy from anyone else now. Delivery was quick too. And everything was beautifully packaged. It was like receiving a gift! It’s been washed twice now and just gets better. It does crease quite a bit, but I love that look. Thank you Secret Linen Store! X”

Secret Linen Store 5 star review on 9th October 2020

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Posted 4 years ago

“I have an empire size bed, and struggled to find bedding to fit. UNTIL I found secret linen. There brilliant.”

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Posted 4 years ago

“First time I’ve used secret linen. Fantastic quality pillows which I’m thrilled with. The service was brilliant and I loved my linen bag to store pillows in. I will definitely be coming back to shop here again.”

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Posted 4 years ago

“Love my new bedding quality products. Thank you”

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Posted 4 years ago

“Fantastic customer service, took something back and was a zero hassle refund. Then bought something else from the store and love the quality. Really good and good value for money”

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Posted 4 years ago

“I will always order from and recommend the Secret Linen Store whenever possible. Their service is second to none and their products are beautiful.”

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Posted 4 years ago

“Excellent product and prompt delivery”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews