Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I saw this product in a sunday magazine and they appealed to me straight away. The bedding is expensive so I didn't buy a complete set - maybe I'll get some more later! Lovely against the skin, perfect colour and well worth treating yourself. Beautiful.”

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Posted 3 years ago

“The quality of the linen is superb ! There is a lot of brands on the market right now but this is by far my favourite . Very easy to get an answer on the phone too, very friendly team”

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Posted 3 years ago

“The staff are super - helpful and their linen bedding is simply fabulous- prior to using secret linen store bedding I struggled to sleep due to the menopause- not a problem anymore! I’m so impressed I’ve recommended it to lots of my friends. What more can I say?”

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Posted 3 years ago

“Great product, excellent price and speedy delivery.”

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Posted 3 years ago

“It was a real treat to open up my parcel. The eco-friendly outer and inner packaging and attention to detail made the delivery feel special. The product itself (a 100% linen flat sheet in duck egg blue) is so luxurious and the texture is improving with each time it is washed. It was an awful lot of money for me to splash out on one sheet but I am convinced that it is going to outlive any other sheets that I have bought in the past, in fact it will probably outlive me :-)”

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Posted 3 years ago

“The first one ordered arrived within 2 or 3 days; and they let me know that the second one would take a little longer due to stocktaking and it came in about 5 or 6 days. Good service all round.”

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Posted 3 years ago

“Great service love the product”

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Posted 3 years ago

“Great quality linen and good value”

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Posted 3 years ago

“Excellent service - quick delivery, return is easy. Lovely package and beautiful products!”

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Posted 3 years ago

“Very prompt service and the linen bedding (Duck egg) is lovely. But I feel the superking flat sheet could be a bit longer as does not really feel long enough when tucked in at the foot of the bed.”

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Posted 3 years ago

“I spoke to a very pleasant helpful member of staff on the phone. The linen and cotton duvet covers and pillow cases are amazing quality, the best I have ever purchased. I have bought many over the years as I am 78! Certainly going to purchase more. Yvonne”

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Posted 3 years ago

“The staff were so helpful and courteous when I had to return an item. I will definitely shop with the Secret Linen Store again.”

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Posted 3 years ago

“Very pleased with my natural linen bed set. I ordered a king when I needed a double, the exchange was really quick. Beautiful feel.”

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Posted 3 years ago

“Brilliant excellent service and products !❤️”

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Posted 3 years ago

“Lovely sheets and excellent customer service.”

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Posted 3 years ago

“Excellent service and products . great choices and colours .”

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Posted 3 years ago

“Beautiful thick linen delivered as requested with a bespoke service! Highly recommended!!”

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Posted 3 years ago

“Gorgeous linens 💕”

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Posted 3 years ago

“Lovely linen. Great customer service - I had a bit of threading on a cushion cover and it was immediately replaced. I will be buying a lot more of these for my guest rooms.”

Secret Linen Store 5 star review on 28th April 2021

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Posted 3 years ago

“Had a short wait as product was out of stock. Messaged to ask if it was going to be coming back into stock and got very prompt reply. Notification email a few days later and product delivered very quickly. Love my linen duvet cover and will be ordering another one soon for next bedroom being done up”

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Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews