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Secret Linen Store Reviews

4.9 Rating 8,029 Reviews
97 %
of reviewers recommend Secret Linen Store
4.9
Based on 8,029 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Secret Linen Store Reviews
Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024
Fedrick
Secret Linen Store 5 star review on 20th October 2024
Hannah Saxon
Secret Linen Store 5 star review on 20th October 2024
Hannah Saxon
Secret Linen Store 5 star review on 20th October 2024
Hannah Saxon
Secret Linen Store 5 star review on 20th October 2024
Hannah Saxon
Secret Linen Store 5 star review on 20th October 2024
Hannah Saxon
Secret Linen Store 5 star review on 24th September 2024
Andrew Gutch
129
Anonymous
Anonymous  // 01/01/2019
Beautiful linen bedding! When my package arrived there was a hole in the fitted sheet, but an exchange was swiftly organised. Linen is just lovely, very happy customer.
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Posted 3 years ago
Really very happy with all the products I have bought from this company. They were extremely helpful when I wanted to mix up sizes, sending samples and information. They go far beyond what I was expecting. I would definitely recommend, and look forward to using again in the future.
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Posted 3 years ago
Lovely products and great customer service!
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Posted 3 years ago
Amazing bedding .... our bed is a trap now !!!
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Posted 3 years ago
Love the Secret Linen bed linen - beautiful quality and excellent service.
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Posted 3 years ago
Good customer service. Lovely product, beautiful colour. It looks lovely in our new bedroom.
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Posted 3 years ago
I bought the 400 thread fitted sheets. After the first wash they fitted my king size bed beautifully, unlike the over tight ones from a famous linen shop. Lovely to sleep on and great quality. I also bought the violet white linen duvet cover which is really pretty and the linen is soft and washes well. a little large after just one cool wash but that isn’t a problem and I think it will probably get a little smaller after the next wash. A lovely design and great quality.
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Posted 3 years ago
Wonderful service, lovely linen bedding; I don’t think I can back to cotton again.
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Posted 3 years ago
I ordered curtains for my daughters room...they were just what she wanted. I looked on your website and saw dome I really liked do ordered them for myself. Great products. Thank-you
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Posted 3 years ago
Absolutely love my bed linen from Secret Linen Store
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Posted 3 years ago
Amazing aa bed linen and amazing customer service
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Posted 3 years ago
We’ve found that the duvet covers and pillow cases are a little roomy. We also bought 200 count pillow cases to used underneath as “protection” and 400 count for “outside” if that makes sense — it would be useful if the labels carried an identifying mark to help during laundry day as they are almost impossible to distinguish!
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Posted 3 years ago
Wide variety of colours to choose from, the linen is lovely
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Posted 3 years ago
The quality of the linen is excellent, and the beautiful package is impressive . very pleased with the purchase.
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Posted 3 years ago
Ordered a king size linen duvet cover and it had a slight pull. Contacted Customer service. Easy to get through and speak to someone. Explained the problem and the replacement was sent out the same day. Straight swop with the delivery driver. Love the new cover and the handwritten card. Wonderful customer service with a personal touch. Would highly recommend this company.
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Posted 3 years ago
Beautifully soft linen/cotton mix duvet cover & pillowcases. I was very impressed with the packaging, environmental messaging, the caring way Secret Linen use Portuguese family-run weavers & also found the 'newspaper' very informative.
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Posted 3 years ago
Love it absolutely. I’ve been pleased with all my purchases and I shall definitely buy more when the need arises. Delivery very prompt and well packaged. Would highly recommend Jan lunt
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Posted 3 years ago
Excellent service. Linen feels good quality and comfortable. Early days yet but am confident it will be superb.
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Posted 3 years ago
We love our new bedding. Ordering and delivery were quick and easy
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Posted 3 years ago
I am a long standing costumer and I love your company, your customer care is one of the best I’ve experienced when I had a rare issue. At the moment personally I’m struggling for choice, as linen (Flax fibre) for bedding is not an option for my household and the bold colour and patterned choices you started with seem to have dwindled, only temporarily I hope. Hopefully there are more deep opulent colours similar to Polly Spice, Magnolia Red, Leafy Turquoise, Fern Deep Purple bedding, in the pipe line to adorn my bedrooms. Kind regards Alison
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Posted 3 years ago
Secret Linen Store is rated 4.9 based on 8,029 reviews