Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,031 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,031 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everthing is just PURRRfect! The service (super helpful souls), the humour, the recipes and helpful "tips" and oh, let's not forget the luverly linens. I just want a cupboard full of everything!”

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Posted 3 years ago

“I’ve replaced all our bedding with Secret Linen 100% linen bedding and on the whole I am happy, a duvet cover supplied torn being replaced quickly and without issue. However the duck egg duvet covers ordered are both far too large for a standard duvet, the linen hangs way below the duvets which looks awful and the duvets move around inside the covers which is uncomfortable. I did return these items but they were sent back to me with a polite explanation that the large size was within the companies tolerances. I just wish it was within mine. My mixed experience reflects the three stars and the possibility of poor fitting is something to be wary of.”

Helpful Report

Posted 3 years ago

Hello Jackie Thank you so much for taking the time to review your recent order with us. We are so very sorry to hear that the Duvet Covers are a little larger than the duvet itself - we do get this from time to time with our 100% linen as this is made in a slightly different way than our cotton ranges. We will be in touch with you today to get to the bottom of this for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“Excellent service. Fabulous topper ,well happy with my purchase.”

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Posted 3 years ago

“Duvet cover is so light-just what I wanted as too were the pillowcases.”

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Posted 3 years ago

“One bath sheet and one hand towel Lovely quality also a bonus having such a generous sized hand towel high recommendation from me ,”

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Posted 3 years ago

“Quite luxurious sleeping under your duvet covers.Great quality,washes well and reasonable price”

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Posted 3 years ago

“Very happy with my linen bedding, good quality with a classy look to it. Will shop at secret linen again in the future. Thanks guys”

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Posted 3 years ago

“Nice company to deal with”

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Posted 3 years ago

“Bought a pair of linen curtains in pebble grey. On arrival realised the colour was not really what we had in mind. The return was easy and hassle free. We then ordered a pair in white. One is very slightly (but noticeably) shorter than the other which is not a big deal since we were going to shorten them anyway, but something to bear in mind. The overall quality is good and the curtains look gorgeous in the room, letting through just a little bit of light. Also delivery was quick and efficient each time with bonus points for plastic free packaging (mostly - the curtains themselves were packaged in plastic).”

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Posted 3 years ago

“Really helpful store and order arrived quickly. Would order again.”

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Posted 3 years ago

“The towels are good quality and not too thick. I like them very much”

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Posted 3 years ago

“Really beautiful bed linen, great customer service”

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Posted 3 years ago

“Fabulous white linen bedding. Absolutely love my new duvet and no ironing too!”

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Posted 3 years ago

“Just love them! I have very sensitive skin as a result of cancer treatment. So perfect for me. Also love the colours and natural creased look. Just need to start saving for another set!”

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Posted 3 years ago

“Love my new bedding set, colours are great and lovely to sleep in”

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Posted 3 years ago

“Beautiful quality! So comfy I don’t think I’ll ever go back to cotton. I have already washed everything twice and it washes beautifully. Also no need to iron if you choose the right program and dry carefully. I tumble dried mine until just damp and folded it and hung it on an airer until completely dry. To be honest it could probably be fully dried in the tumble drier but I prefer a slightly less crumpled look”

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Posted 3 years ago

“Love my new bed linen x”

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Posted 3 years ago

“Very happy with the recent purchase although colour was darker than we expected.”

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Posted 3 years ago

“Excellent service and products.”

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Posted 3 years ago

“I bought the linen mustard yellow sheet and pillowcases and the blue and white striped duvet, they work really well together. I loved the linen for the summer and then bought the spice linen sheets and pillow cases and mix and match them. Really good, they look great with my white throw on them and so comfortable for sleep.”

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Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,031 reviews