Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great products - arrived quicker than predicted and I was able to change delivery destination really easily to more convenient location and time. No complaints good product great service. Would recommend”

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Posted 3 years ago

“There always something nostalgic and exciting when a parcel comes through the door but especially so when such an excellently packaged parcel as this one. It was beautifully put together with care, attention to detail and little extras. It was a real pleasure to receive and open this parcel.”

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Posted 3 years ago

“I won’t buy from anywhere else, now I’ve discovered secret linen.”

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Posted 3 years ago

“I bought an extra large duvet cover. Beautifully packaged and the quality of the linen is superb. My son and his wife are truly delighted with it. Thank you. SL”

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Posted 3 years ago

“I have purchased pillowcases in a gorgeous dark green which are very soft and look lovely, and some pale grey linen curtains. These are great quality and allow lots of light in whilst being heavy enough hang well and provide privacy. I was very happy with the products and service and like the fact that they are made in Europe and sustainability is a key consideration for Secret Linen Store.”

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Posted 3 years ago

“Always really happy with their Linen products. Excellent quality”

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Posted 3 years ago

“I am hugely impressed with the service and bedding I received from Secret Linen Store. The quality of the duvet covers is excellent, and the prices were very reasonable. I will definitely shop there again next time I need bedding.”

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Posted 3 years ago

“My sateen sheets are so comfortable, such a beautiful colour and just what I wanted to update my bedroom. Delivery was very quick and used sustainable packaging where they could. I wouldn’t hesitate in recommending Secret Linen and will reorder another set soon.”

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Posted 3 years ago

“Perfect homespun look and feel. Hard to find quality linen bedding like this.”

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Posted 3 years ago

“The item was a Christmas present for my son and daughter-in-law who specifically ask for the items”

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Posted 3 years ago

“Beautiful curtains and arrived very quickly, in lovely eco packaging.”

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Posted 3 years ago

“Bought a 9 tog duvet. Beautifully made, so comfortable, great quality. Took a few weeks to arrive, but the team kept us posted of its arrival date. When it did come, lovely note inside. Couldn’t recommend highly enough”

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Posted 3 years ago

“It took me a couple of months to decide whether to buy or not because of the price. Now I wish I had bought my linen sooner! It’s well worth the money. The material is soft. It is of a very high quality and washes well. I’ve had amazing sleep on these. I will definitely be buying more from you for all the rooms. The tea bag was a wonderful touch! Beautiful product, very quick service. Couldn’t ask for more.”

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Posted 3 years ago

“Adorable luxury. Great products”

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Posted 3 years ago

“Great quality”

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Posted 3 years ago

“I love my bed linen, they are gorgeous and super good quality! Thank you 🙏🏾”

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Posted 3 years ago

“Just terrific - beautiful bedding (Luxury 600 Thread Count White Stripe Bed Linen). So good that I replaced all my previous bedding with it (though it didn’t really need replacing)”

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Posted 3 years ago

“Store is good but last duvet set I bought I did not like. It was linen and scratchy, not soft to sleep on. Used one night then took off, re washed but just the same so gave away.”

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Posted 3 years ago

“Excellent quality products, prompt service and friendly customer enquiry staff.”

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Posted 3 years ago

“As yet we have not received the order. While I am told the bedding is wonderful I wouldn’t know. You did say that you would get back to us but we are still waiting this order was placed in time for Christmas. It’s now 19/1/21 I really would like to write a review of the bedding not the lack of it.”

Helpful Report

Posted 3 years ago

Hello Janys Thank you so much for taking the time to review your order with us. We are so very sorry to hear that your parcel has not arrived with you, please forgive us. i know that Emily is on the case for you and she will keep you updated and get this all sorted for you. once again we are so very sorry, and we will have you sleeping as snug as a bug in no time.

Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews