Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication through the whole process. Well packaged when arrived - and loved my tea and newspaper! Will definitely order again.”

Helpful Report

Posted 4 years ago

“Love, love, love my new linen. It feels luxurious every time I get into bed. Plus I am so into the ethics and vibe of this small family business. Ten out of ten.”

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Posted 4 years ago

“Efficient service, good quality product, as always, and a great price. I like the mix of cotton and linen as it works well with cotton sheets. I’d love to see this in a rose pink ticking stripe.”

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Posted 4 years ago

“The quality of the duvet covers and pillow cases were beautifully made and felt so soft. I have also just purchased the striped towels and love them. The service was excellent and very quick and packaged well.”

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Posted 4 years ago

“Great quality and fast delivery, very happy with my linen. Thanks to the team.”

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Posted 4 years ago

“I've purchased a lovely duvet set and sheets form Secret Linen,the quality is really good and the service was excellent, I would definitely use them again.”

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Posted 4 years ago

“Excellent prompt service Quality of bed linen superb Tempted to order another set”

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Posted 4 years ago

“Absolutely delighted with all my new linen , excellent range of pretty colours .”

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Posted 4 years ago

“Hi, bit skimpy on the filling for the duvet. Not sure I'm happy with this. If you hold it up to daylight you can see some pockets have barely a small handful of filling.”

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Posted 4 years ago

“My new bedlinen arrived quickly, just as described on the website and lovely to sleep in - thank you!”

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Posted 4 years ago

“Really pleased with the quality of the linen. We have now bought on two occasions.....only downside of being handmade is the time it takes but the best things come to those who wait!”

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Posted 4 years ago

“We loved the online experience, from selecting which fabric and thread count to payment everything was as silky smooth as the sheets themselves. When they arrived (incredibly promptly) we were delighted by the presentation in the stamped envelope to the hand tied ribbon and printed newspaper to accompany our tea for a Sunday morning R&R. Well done ladies, the sheets are a stunning result.. and we’ve slept soundly ever since!”

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Posted 4 years ago

“Speedy delivery, environmentally friendly packaging and the wrapping was lovely and the products are very soft and well made. Love my new duvet set, so much so my son has ordered some too and he loves it also. Really recommend these products and this company.”

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Posted 4 years ago

“i have written a review on the website when I received them but love the quality of the product”

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Posted 4 years ago

“Lovely quality items and always despatched promptly.”

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Posted 4 years ago

“Excellent communication. Friendly experts on their products. Excellent duvet covers, pillow cases, duvets and pillows. Fantastic that their products are made by them in Portugal and in UK. Lovely, safe packaging with great care. Thanks so very much. I respect and value you. Helen”

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Posted 4 years ago

“great service great quality”

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Posted 4 years ago

“Seamless service. Arrived quickly, sheets feel devine.”

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Posted 4 years ago

“Hi. Every time I order a product, it arrives quickly and just like the photographs on the internet. Brilliant”

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Posted 4 years ago

“The bedding was lovely when it arrived but once it was washed the colour came out quite a bit from the cream and it's nearly white very dissapointed I hope you refunded my 10 per cent first order as requested to”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews