Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,033 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 11th March 2025

Filia

Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and quick delivery, but since Brexit nothing is coming to Ireland anymore so that's my only reason for knocking a star”

Helpful Report

Posted 2 years ago

“Great website and customer service! I just got what I needed to view all these while I was in darkness , one thing I so enjoy about them is that they are very thorough and they work their best on guaranteeing the safety of their clients 100% recommended THE BEST HACKER FOR HIRE SERVICE. I certify that everything is extremely real the attention is excellent always removing doubts thanks I hope to come again soon WWW . CYBER-PRIME . COM ,”

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Posted 2 years ago

“Although the duvet was exactly as pictured, the prices are definitely hefty. I would have given us 5 stars if not for the cost.”

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Posted 3 years ago

“Very pleased with my purchase.”

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Posted 3 years ago

“Very attractive and comfortable bed linen. Order took longer to deliver than expected due to stock issues. Surprised at the amount of fluff generated after first wash and tumble dry, but told that is normal due to natural fibre. A warning would have reduced anxiousness!”

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Posted 3 years ago

“Second purchase really like the cotton bedding from Secret Linen,cool and comfortably, washes really well.”

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Posted 3 years ago

“I am in love with my vintage rose bedding. First time I have bought from the store but will buy again. Delivery was good too. A very pleased customer.”

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Posted 3 years ago

“I was very pleased with my purchase. Colour was as pictured. I only wish I could have got a smaller sized throw.”

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Posted 3 years ago

“Nice company to deal with”

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Posted 3 years ago

“The towels are good quality and not too thick. I like them very much”

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Posted 3 years ago

“Good product reasonably priced”

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Posted 3 years ago

“Good.”

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Posted 3 years ago

“Overall good. Washes well so far. When I first got everything (2 bottom sheets, duvet cover and 2 pillow cases) they smelt pretty ...odd, as if they'd been stored somewhere unsavoury. Obviously I washed them before I used them but I also had to iron them to get out some rather severe creases. I do really like the design.”

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Posted 3 years ago

“4 stars. Very happy with my curtains. If I could make a suggestion, that would be for the packaging. I was surprised to see the curtains were individually wrap in plastic. when I buy linen from another supplier, I usually receive them wrapped within a sheet of linen which is very ecofriendly. I actually used this leftover fabric to make a cushion so nothing was wasted. Hope it helps.”

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Posted 3 years ago

“Was disappointed with the presentation of this item. The valance part was all screwed up and had never seen an iron or presser. Also, it was 39cm drop, not the 41cm advertised. However after lengthening and giving it a good steam press, it is just what I was looking for and I am very pleased with it.”

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Posted 3 years ago

“A lovely British company sourcing good materials & manufacturers. Good customer service. Would like to see more choice of bed linen.”

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Posted 3 years ago

“Having already bought a bedding set from SL in duckegg which is outstanding I bought a set in mustard, at a reduced price. Beautiful linen and lovely colour. However one pillowcase was considerably paler so I hoped after washing it would even out. Sadly it’s now yet paler. Still fabulous linen and wonderful bedding.”

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Posted 3 years ago

“All good great thanks.”

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Posted 3 years ago

“Overall thought quality was good. The fitted sheet fitted well but I thought the flat sheet could have been a bit longer - I like a good amount to tuck in to the bottom of the mattress and a good amount to turn over at the top. The pillowcases are well-stitched and roomy. Very pleased with the pillow protectors (the envelope design) and am hoping to order more but they are out of stock at the moment. Hope to order again from the Secret Linen Store”

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Posted 3 years ago

“My preference is natural 100% linen purchased from Secret Linen Store.”

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Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,033 reviews