Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.05

1.1 Rating 721 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 721 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Sedgwick Claims Management Services 1 star review on 24th August 2024

Anonymous // 01/01/2019

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“Got injured on the job, taken out in an ambulance. Submitted everything. Need surgery for a bucket handle tear of my miniscus and was denied. They tried to say it would have happened eventually due to my age (55) Got a lawyer and went after these crooks. Best advice to anyone dealing with them is get a lawyer right away”

Helpful Report

Posted 8 months ago

“Denying someone of coverage for cardio rehab after having a double bypass, then a double clotted bypass, 3 heart attacks, 4 heart catheters. Then having to go to a different hospital for a stent, and ballooned artery. No wonder people lose their jobs. They get the information they say they need then deny you. Sorry but my health is more important than your greed money.”

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Posted 8 months ago

“Unorganized. Sends the wrong info to the wrong place. Doesn’t account for all info. Uses “independent reviewers” who don’t conduct complete and thorough reviews for disability claims…..just deny deny deny. Apparently unless you’re suicidal and in a facility, no amount of anxiety, clinical burnout, and depression qualifies as enough of a mental health condition for paid leave. What a joke.”

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Posted 8 months ago

“Sedgwick is a joke last year I had to be on bed rest due preeclampsia did not get paid for the time dr put me on bed rest did not get paid because they said that was not a medical reason so claim got denied . Ended up having baby at 34 weeks because my preeclampsia got worse when I delivered baby I qualified for std did not get paid for the 6 weeks I was out did not get time approved while baby was in nicu and I was breastfeeding. Only had time to see my baby in the afternoons and weekends baby ended up having surgery for illeal stenosis they said it was not medical and cannot take time off for that they denied claim again there ridiculous stupid idiot case managers working on stuff . And to begin they never answer the phone and if they do they can only collect information”

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Posted 8 months ago

“This company is a JOKE! The website runs you around in circles. Case manager NEVER returns calls and main office number has been disconnected. All the while, I have backed up sewer due to At&t boring through my plumbing lines while laying fiber optics as well as killing my rose bushes and my fresh mulch is Gone.”

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Posted 8 months ago

“The practices of this company should be illegal. After reading the 1st 15/20 reviews, With all the bad reviews, why has there been a class action suit??”

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Posted 8 months ago

“They stated that my claim was denied because my doctor didn't give them enough information to determine I had a serious enough illness or that I needed days off to get better. They (Sedgewick) sent the forms directly to my doctor. Maybe they forms need to be updated so they can get the information they need to make a fair decision. Im sure the doctor isn't going to supply any information not asked for due to privacy. Is influenza not considered a serious illness? Do you really think people should be going to work with the flu? I asked on the website about my claim why I was denied and when I checked back all communication had disappeared. I was VERY sick and had to worry about whether I was going to have a job or not. PLEASE find a way to improve to actually help people.”

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Posted 8 months ago

“Terrible service. They question everything and try to push you back to work way too early. They are doing this to me less than 4 months after major rotator cuff surgery, denying my physical therapy appointments that the doctor prescribed. Also, they were underpaying me even though I was making the state minimum weekly benefit amount! Beware of Nikole in Florida, she is an awful case manager.”

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Posted 8 months ago

“I submitted a claim to TRANSDEV NORTH AMERICA. third party SEDGWICK. (DECEMBER 22 2023). never received a notice nor a claim reference. Been trying to contact SEDGWICK. Finally, after a while, I was told that there was no record of my claim. I was injured in an incident that resulted in hospitalization by an employee of TRANSDEV. City attorney / Video (company can proof that - they own it): Neither the company, nor SEDGWICK made any effort to contact me for over 4 months. Insurance.ca.gov. complicated.”

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Posted 8 months ago

“These people give the run around. Can’t answer a direct question, it’s just a someone will get back to you. They already made a determination on my claim and never told me, I called a month later to figure out what was going on and they gave some lane excuse of it being a mix up; I signed the forms to get paid out and I don’t get a response to the question I asked which is when it will be paid out, whether it’s through email, the chat or by phone. It’s honestly annoying and tired of waiting.”

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Posted 8 months ago

“Could not expect worst service than Sedgwick delivers. They try to act as if there medical review board is better able to determine disability than the treating physician,they will try to frustrate an employee enough to return to work before released from doctor.”

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Posted 8 months ago

“This is the worst company I feel sorry for who ever have to deal with them . They never answer the phone or communicate at all .”

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Posted 8 months ago

“Please do not use this company. They will make you hurt.”

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Posted 8 months ago

“Dianne Engle is the worst lies tries to bargain pennies on the dollar on my claim now I will be taking legal action against Sedgwick and her along with the insurance company they are hired by do not give in to there bull***t.”

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Posted 8 months ago

“This is the worst company to deal with. They lie and say that they didn't receive your medical information. They never call back. Kelly my case worker is always busy when I call and never calls back. Get a lawyer with this company. It needs to be shut down. They need to be sued by everyone that uses them.”

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Posted 8 months ago

“Never able to get anything done. Had to use my own insurance for cancer surgery because they took so long to authorize. The clinics they contract are filthy. I just got a letter today my bloodwork was abnormal with no explanation”

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Posted 8 months ago

“If your 22 year old daughter gets diagnosed with cancer and your work uses Sedgwick, have fun with dealing with people that have no idea what they're doing, will bounce you back and forth, will give you wrong information, and won't help at all! probably the worst company I've ever witnessed and won't be around another 5 years because incompetency to this degree won't survive forever”

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Posted 8 months ago

“The WORST!!!”

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Posted 8 months ago

“Extremely disappointed with Sedgwick’s service. Despite numerous attempts, they consistently paid me only half of what I’m owed and take weeks to respond. Customer service is a nightmare, spinning you in circles. They ignore emails and messages in their portal, and their staff repeatedly lie about payment statuses. Avoid at all costs.”

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Posted 8 months ago

“Absolutely horrible! If you’re seeking new employment, make sure your potential employer is not utilizing this jokers!! Otherwise, if you ever get injured at work, your pay will get jacked, tossed around, delayed and more! They act like they never received anything from the doctor and stop paying you!! Fools!!!! Absolutely pathetic!!”

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Posted 8 months ago

Sedgwick Claims Management Services is rated 1.1 based on 721 reviews