Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 2.00

2.0 Rating 271 Reviews

24 %

of reviewers recommend Selfridges

About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Visit Website

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For my partners Christmas present I decided to purchase him a Kenzo jumper. On 22nd of December 2017 I came into the Kenzo section, picked the jumper and handed it over the counter to pay. The sales assistant that served me was Melanie, who re-assured me that if the jumper did not fit correctly, as I was worried it may be to big, I could exchange the jumper for a gift card with the same value as the jumper. Melanie re-assured me that this would be no problem and something that the department would be happy to do. A few days later, once my boyfriend had tried on the jumper once and told me it was too large around the neck area, I explained that he would have a gift voucher to spend in- store alternatively. So we headed up to Selfridges for a day out in London together. Unfortunately, what we experienced was an extremely uncomfortable and unprofessional shopping experience at Kenzo. I explained that I wanted to exchange the jumper for a gift card. The team they turned the jumper inside out and began to inspect a tiny deodorant mark on the inside where my boyfriend had tried this on. Another assistant was handed the jumper and proceeded to smell the item in front of us. Which I found extremely strange and unprofessional. He then handed the item back to us remarking ‘no’. I was shocked by the lack of help and assistance that was offered to us. After this I asked to speak to the manager of this department. At this stage, the situation became worse. We spoke to Sapphire, who we assumed was the department manager, we shortly found out that this was not the case and that we had been lied too. Sapphire proceeded to tell us the following: - The item could never be sold again due to this small stain on the inside. - All items sold from Kenzo are not display items and are sold in plastic packaging (my jumper was handed over the counter, at full price) - We could not expect a gift card for this kind of return. - There was nothing she could do about this. After 15 minutes of us explaining that this was a special gift and that we were clearly not given the correct customer service from the off-set. Sapphire then suggested to us that we should go and ‘get a baby wipe’ remove this small mark and bring it back up. She even explained that we should not use anything perfumed as then they would not be able to refund this item. I was completely shocked at the fact that as a paying customer, on our trip to the store, it was suggested that we go and clean an item of clothing. I then asked if there was anyone else I could speak to, we were then told that Sapphire was not the manager for this department and we were wasting our time talking to her for 20 minutes. We then spoke to another manager who was very helpful and apologised that we were told to clean the item. I am very grateful for the reassurance of this member of staff, who then proceeded to sort out my boyfriend’s gift card. Neither of us now feel that shopping at Selfridges is an enjoyable experience, I have told many friends and family about this situation and they have been very surprised.”

Helpful Report

Posted 7 years ago

“Still waiting for a refund on gifts ordered but cancelled 3 weeks ago... customer services not responding???”

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Posted 7 years ago

“The customer service is superb,nothing is to much trouble as well as the brilliant after sales service”

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Posted 7 years ago

“What an utterly awful experience today in Selfridges, Oxford Street- Menswear department I have experienced the most upsetting and distressing customer experience ever at your store today Your outdated haughty approach at your London store is one that will certainly mean I will most defiantly be shopping with your competitors going forward. You seem to have lost your way with what good customer service is. Shame on you Selfridges, Oxford Street!!!”

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Posted 7 years ago

“reat product selection”

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Posted 7 years ago

“Really good service and package presentation”

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Posted 7 years ago

“They always have the best authentic products of different designers.i have been shopping in selfridges for more than a decade And I have always been satisfied with my purchases”

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Posted 7 years ago

“Ordered and paid for 3 Christmas hampers for clients of mine2 arrived in time 1 I never received after contacting selfriges for 3 days and being passed from pillar to post eventually got a refund Shocking customer service will never use again”

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Posted 7 years ago

“Purchased a handbag and belt as a present, and trainers for myself recently - the service was good, especially purchasing the trainers, as I was given excellent advice on sizing. My only issue with the service is the same as at many "higher end" stores as the staff seem to have an aura of being above the customer, and many do not know their products (the lady in the Moschino section, who said this was her regular department had no clue that they sold belts, my daughter had to point them out to her!)”

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Posted 7 years ago

“Selfridges offered me a service beyond any other retailer. I purchased a current year LG tv at less than half price and it was delivered to my house within 3days. Other retailers could not match their price or their delivery.”

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Posted 7 years ago

“Not one problem with Selfridges, ordered online, got item on time, Highlands of Scotland, Tracked all the way , Royal Mail”

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Posted 7 years ago

“Terrible customer service ordered an item 2 weeks ago not processed by selfridges had a confirmation email from paypal saying the payment was pending awaiting selfridges to process i contacted customer service to be told they had not got the order and would get someone to contact me ... nobody did i then emailed them complaining ...still no contact so i called them again the day after and was basically told that it was a problem at their end but the money hadn't been taken and i would have to reorder the item which has gone up in price by 20% and that they wouldn't honour the price i should have got it for .... this was a christmas present and i am extremely disappointed and upset by the lack of customer service by a company like selfridges”

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Posted 7 years ago

“Excellent customer service good product knowledge helpful and polite”

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Posted 7 years ago

“Great service and range of products!”

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Posted 7 years ago

“I just love all there products”

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Posted 7 years ago

“Selfridges is a terrible company to buy new products from, most of the products, i've received personally were damaged with the label unstitched or falling off before even wearing it. Customer service online is terrible, I had to wait over 3 months for a refund. The shop floor is appalling, the staff are unprofessional, standing around talking to each other. The shop floor is like a jungle, all the staff are all over the place.”

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Posted 7 years ago

“Selfridges buys second hand goods.”

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Posted 7 years ago

“My daughter and myself Where at London on monday And visited a few stores. But it wasent untill Tuesday We called at Selfridges. As soon as we walked in It was like we where in the magic christmas wonderland Tradional CHRISMAS trimmings for sale ..and displaying the store. The windows are a pleasure to see..the merchandise a pleasure to touch. No other store in London Can hold a candle to your store I adore CHRISMAS and can not always find.the baubles I like You indeed had more than I could buy.. Your reindeers..the polar bears Wonderful touch for the children .. We might not have been your wealthiest customers. But we where among the happiest Happy christmas”

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Posted 7 years ago

“We wanted to buy something for our daughters birthday present, as a surprise. We spoke to two members of staff in the Cartier Room and found them extremely helpful, polite and engaging. They made our daughters 21st birthday very memorable and very special. Thank you Scott and Sana”

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Posted 7 years ago

“I ordered some makeup which was delivered in perfect condition, it did have a high coat for postage which is never a welcome thing. But delivery was within a week so that was good.”

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Posted 7 years ago

Selfridges is rated 2.0 based on 271 reviews