Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 2.00

2.0 Rating 270 Reviews

24 %

of reviewers recommend Selfridges

About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Visit Website

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

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Selfridges 1 star review on 28th October 2024

Anonymous

Selfridges 1 star review on 20th December 2021

Amanda

Selfridges 1 star review on 5th March 2021

Sarah

Anonymous

Anonymous // 01/01/2019

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“The customer service is superb,nothing is to much trouble as well as the brilliant after sales service”

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Posted 6 years ago

“What an utterly awful experience today in Selfridges, Oxford Street- Menswear department I have experienced the most upsetting and distressing customer experience ever at your store today Your outdated haughty approach at your London store is one that will certainly mean I will most defiantly be shopping with your competitors going forward. You seem to have lost your way with what good customer service is. Shame on you Selfridges, Oxford Street!!!”

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Posted 6 years ago

“reat product selection”

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Posted 6 years ago

“Really good service and package presentation”

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Posted 6 years ago

“They always have the best authentic products of different designers.i have been shopping in selfridges for more than a decade And I have always been satisfied with my purchases”

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Posted 6 years ago

“Ordered and paid for 3 Christmas hampers for clients of mine2 arrived in time 1 I never received after contacting selfriges for 3 days and being passed from pillar to post eventually got a refund Shocking customer service will never use again”

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Posted 6 years ago

“Purchased a handbag and belt as a present, and trainers for myself recently - the service was good, especially purchasing the trainers, as I was given excellent advice on sizing. My only issue with the service is the same as at many "higher end" stores as the staff seem to have an aura of being above the customer, and many do not know their products (the lady in the Moschino section, who said this was her regular department had no clue that they sold belts, my daughter had to point them out to her!)”

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Posted 6 years ago

“Selfridges offered me a service beyond any other retailer. I purchased a current year LG tv at less than half price and it was delivered to my house within 3days. Other retailers could not match their price or their delivery.”

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Posted 6 years ago

“Not one problem with Selfridges, ordered online, got item on time, Highlands of Scotland, Tracked all the way , Royal Mail”

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Posted 6 years ago

“Terrible customer service ordered an item 2 weeks ago not processed by selfridges had a confirmation email from paypal saying the payment was pending awaiting selfridges to process i contacted customer service to be told they had not got the order and would get someone to contact me ... nobody did i then emailed them complaining ...still no contact so i called them again the day after and was basically told that it was a problem at their end but the money hadn't been taken and i would have to reorder the item which has gone up in price by 20% and that they wouldn't honour the price i should have got it for .... this was a christmas present and i am extremely disappointed and upset by the lack of customer service by a company like selfridges”

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Posted 6 years ago

“Excellent customer service good product knowledge helpful and polite”

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Posted 6 years ago

“Great service and range of products!”

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Posted 6 years ago

“I just love all there products”

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Posted 6 years ago

“Selfridges is a terrible company to buy new products from, most of the products, i've received personally were damaged with the label unstitched or falling off before even wearing it. Customer service online is terrible, I had to wait over 3 months for a refund. The shop floor is appalling, the staff are unprofessional, standing around talking to each other. The shop floor is like a jungle, all the staff are all over the place.”

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Posted 6 years ago

“Selfridges buys second hand goods.”

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Posted 6 years ago

“My daughter and myself Where at London on monday And visited a few stores. But it wasent untill Tuesday We called at Selfridges. As soon as we walked in It was like we where in the magic christmas wonderland Tradional CHRISMAS trimmings for sale ..and displaying the store. The windows are a pleasure to see..the merchandise a pleasure to touch. No other store in London Can hold a candle to your store I adore CHRISMAS and can not always find.the baubles I like You indeed had more than I could buy.. Your reindeers..the polar bears Wonderful touch for the children .. We might not have been your wealthiest customers. But we where among the happiest Happy christmas”

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Posted 7 years ago

“We wanted to buy something for our daughters birthday present, as a surprise. We spoke to two members of staff in the Cartier Room and found them extremely helpful, polite and engaging. They made our daughters 21st birthday very memorable and very special. Thank you Scott and Sana”

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Posted 7 years ago

“I ordered some makeup which was delivered in perfect condition, it did have a high coat for postage which is never a welcome thing. But delivery was within a week so that was good.”

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Posted 7 years ago

“RETURNING THE WRONG ITEM THAT SELFRIDGES SENT YOU: THE NIGHTMARE | Still waiting for solution. As I promised, I will share this story with you with every mean at my disposal, facebook, e-mails, whatever - maybe it will reach the attention of someone that can actually do something. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Hi Selfridges, your customer service has been nightmarish enough to push me to post here with the hope that the presence of a potential audience might help you find the will to do your job properly: I spent an insane amount of time speaking with your agents to find a solution for the return of the wrong item that YOU sent me. This has been going on since Tuesday 02/11/2017 and as you know there is a deadline for returning items. I spoke with the following people, in order of appearence: FACEBOOK MESSAGES: Shanice, Connor, Anna-lee, Madi, Georgia, Anna-lee (again), Madi (again), Georgia (again), Anna-lee (again), Shanice (again), Connor (again). E-MAIL: Emma, Hannah, Cameron Besides the awful 'copy-pasted answers' strategy and the redudant declaration of sorrow towards my situation (apparently you're not 'very sorry for my inconvenience' enough to SOLVE this problem), besides all the pictures, screenshots, explanations of what I needed and what was wrong in the instructions you provided, nobody still has solved this situation. I tried my best to provide prompt informations and explanations while your agents answer once every half an hour. You know guys, you are getting paid to stay at the pc answering question, the rest of us just hangs in there for your reply for free. The first time we tried to return the item the agents arranged a collection via DHL (of which I wasn't really informed, but that's even the minor issue) I received an e-mail from DHL with a link to a page where, after following a data-filling procedure, DHL would have provided the waybill copy to print and attach on the package. Guess what, the infos present in the fields were actually wrong! So I spent an exciting hour figuring out why the DHL website didn't allow me to complete the procedure, giving me the 'wrong address' error - can you guess? The wrong address was actually the one of the collection office. I managed to fix this on my own, but the courier already paid visit to my house and since I didn't have the documents ready, I couldn't give him the package. Today I have the documents that need to be included in the package and I need a second collection arrangment - as Anna-lee stated during our conversation via Facebook Messages, after explaining what happened with the courier: We'd be happy to arrange another collection for you, and to make sure DHL arrange a specific time prior to this, we could ask them to call you. If you'd like us to do this, please provide us with your contact number. Thanks, Anna-lee Now I'm desperately trying to get this second arrangment done, but it seems (even more than before) I'm speaking with walls. I asked for this: So I'd ask you to arrange this for monday after 3pm, my contact number is: +0039 ********* Hopefully DHL will send me the link to the procedure for the waybill, as they did the first time we tried. Both via Facebook messages and e-mails, but I either get this reply: Here is the DHL number - 08448753025. You can contact them and arrange your own collection - INTL/Worldwide Inbound – 955464427 EU Inbound – 955464500. Hope this helps. Thanks, Connor Or no reply at all. DHL makes you pay (A LOT) to contact them via phone and I'm not willing to spend more money or time than I already did for this situation. Maybe it's the best courier in the UK, but for us mortals in Italy it's the worst - their website is a goddamn maze, procedures are not clear and couriers are rude. More importantly: IF I DON'T HAVE THE WAYBILL, WHICH IS GIVEN THROUGH THE LINK PROVIDED AFTER THE ARRANGEMENT FOR COLLECTION, THE PACKAGE CAN'T BE SENT. I will share this story with you with every mean at my disposal, facebook, e-mails, whatever - maybe it will reach the attention of someone that can actually do something. I hope this feedback will help your foreign customers to understand what they'd be getting into buying products from your online store.”

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Posted 7 years ago

“DON'T BUY FROM Selfridges, Selfridges is unreliable!!!!!!! Updated on 2nd Nov 2017 After i sent several emails to chase Selfridges to follow up my case, and i suggested them report this case to police because there is a thief in Selfridges. Finaly i got an answer within 2 days after i sent that email. I'm so disappointed with their so called investigation. it took 28 days for them to "investigate"the case. i have sent a video of the 3 items that i received with the original delivery box. And asked them try to put those 4 items in the same size delivery box that i received. We write with regards to your missing item claim. As part of our investigation into your claim, we have undertaken a thorough review of the process leading up to delivery of your order. Most importantly, all our orders are picked, packed and dispatched under CCTV at our Distribution Centre. We can confirm that after reviewing the surveillance and completing our investigation, the LOEWE Elephant leather coin purse was correctly packed into the order before delivery was made to your address. For this reason we are unable to process a refund. If you have any further queries, please do let us know. Kind regards, James ------------------------------------------------------------------- Updated: Selfridges just replied me the following message: Thank you for your email. I have looked into your query. I do apologise that you haven't received an update regarding your order. I have chased this as a matter of urgency for you. We'll ensure that you are contacted once we have an update. I do apologise about any inconvenience caused. If you have any further queries please do not hesitate to contact me. **** please don’t send me copy and paste message again. I need a refund! _______________________________________________ It has been 18 days since i emailed them regarding the missing item!!! I emailed Selfridges regarding The missing item "LOEWE Elephant leather coin purse" on the day that i received the order. i order 4 items, but there are only 2 dresses and 1 top in the parcel. the delivery box is so small which can only fits 2 dresses and 1 top. I'm so disappointed with my current shopping experience with Selfridges. the CS replied me that they will investigate the case for me, i emailed them to ask for the process but they replied me that the "Relevant Department" will investigate it. i have sent them 4 emails to ask for refund but they replied me the same thing again and again, the "Relevant Department" will investigate it. i paid GBP200 for the coin bag!!!!but not receiving it!!!!!! DON'T BUY FROM Selfridges, Selfridges is unreliable!!!!!!!”

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Posted 7 years ago

Selfridges is rated 2.0 based on 270 reviews