Selfridges Reviews

“ Ordered a bottle of tom ford f%@ing fabulous for my partner My partner seen on the unopened box and the delivery slip of what was inside and told me he already had half a bottle I sent the TOTALLY UNOPENED PACKAGE . ”

“ Spent over £200 on damaged delivery, Selfridges offered £25 to cover!!! I ordered Lancome perfume costing £235 it arrived damaged and the perfume was spilled all over the box, almost a quarter was gone. ”

“ The next day I was sent an email from Selfridges saying "We can confirm that after reviewing all available information and completing our investigation, the item was correctly packed into the order and sealed correctly before delivery was made to your address. ”

“ "Hope that it arrives early" (this was actually the main advice I was given), Or, Drive to a store, see if they are in stock, purchase again and the cancel the original order (believe it or not, customer service could not get through to either Birmingham or London to check for me!!), So in summary, DO NOT believe the delivery times stated as Selfridges are very aware that they do change at the point of completing purchase. ”

“ I purchased an item online, next day delivery, it arrived but wrong item, same brand, more expensive actually. ”

“ Selfridges then refunded me the cost of the item but NOT the $45 they charged me for delivery nor the duty I paid! I had to cover shipping charges for goods that were not what I ordered plus pay duty on goods I don’t have! Selfridges keeps sending me the same message word for word telling me they’re looking into it. ”

“ Strongly recommend people think about join their one year delivery plan due to their limited and blocked to sale the product to Australia and HongKong, I have been their customer for many years. ”

“ Avoid i brought a phone but Selfridges don't know the tracking number the delivery company or when its going to be delivered as its sent direct from supplier and cant get the information never again will i buy frin this company ”

“ I bought the tv on 5th Jan with next day delivery. ”

“ Needless to say I was very excited at this quick turn around and assumed the delivery would be just as smooth BOY was I wrong. ”