Selfridges Reviews

“ I have phoned every day since to be told it’s on its back at warehouse and as soon as it’s scanned in I would be given a refund, to find, after phoning again and again, courier had tried to deliver twice more in this time but I did not know this and wasn’t home. ”

“ Is there a 0!!! I purchased a bag and returned it half an hour later to get the refund rejected They have been going for weeks no response and barely any update They claim they are investigating, well how could something returned within half an hour show ANY signs of wear Selfridges are clearly trying to push their damaged goods through sending them to customers and claiming they were returned damaged Such a cheap strategy for pushing stock The worst customer experience with no care This has been causing me anxiety and stress with customer service knowing nothing about service Never again, such a cheap scam ”

“ NO REFUND! By the time people read these reviews it is too late. ”

“ Absolutely shocking customer service. Purchased an item. Paid exorbitant postage, but date promised was in time as it was a gift. Goods of course didn't arrive and a week after the promised date still hadn't. Won't give me a refund even though they stopped the goods from being received by me. Have to file a credit card claim. DO NOT BUY FROM ”

“ Bought some Loubiutin shoes and they didn’t fit, sent back and they refused refund as they said they were worn!! They were absolutely NOT worn, they don’t even fit!! ”

“ Offered a refund if we return the two enormous hampers. ”

“ We will process your refund. ”

“ I have since returned it to store for a full refund, and still awaiting for it to be processed after 10 days waiting. ”

“ Online Experience AWFUL I ordered & received goods to be delivered to Australia, they arrived very quickly only thing they were the WRONG Goods! I started the refund process and returned the item. ”

“ They will not be issuing a refund?? What? I was speechless, and have spent the better part of 3 weeks arguing back and forth with them, only to have them stop responding. ”