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Selfridges Reviews

2.0 Rating 270 Reviews
C
Happiness Grade
Read Selfridges Reviews

Phone:

0800 123 400

Location:

400 Oxford Street

C

Customer Service - Average

64.71%
Industry Average
This is a review for Sebastian at the Dior perfume counter. I had the best fragrance shopping experience, he went above and beyond, his customer service was exemplary. If he's selling, I'm buying. Thank you Sebastian for making my experience so memorable
posted 2 months ago - Anonymous
Excellent customer service by Karen and Samantha in the hair products area. Bought Ghd curler. Karen was amazing demonstrated use of product on my daughters hair, advised re heat protection to use.
posted 4 months ago - Julie Hill
I just wanted to say that I’ve been using creme de la mer products for years from Selfridges . The lady that assisted me on the counter called Tracey was brilliant . I needed some advice about skin care and she was able to help without any pressure and I purchased what I needed . Excellent customer service !!
posted 3 years ago - Aliya
Lady in Manchester traffprd centre Selfridges Italian girl wonderful 👏 service Absolutely different class then other girls i meet i the last years well done
posted 4 years ago - Andrzej Wojcik
Excellent range and surprisingly good service Yes sometimes people can be overly sensitive and “posh” but to be honest that’s what I like about Selfrdiges... riffraff out
posted 5 years ago - Winnifred Sinclair-Jones
I often purchase perfume as a gift for a very close friend. Totally excellent service, range and even love the packaging. Even if you do not get a giftwrap it stills has Selfridge's in the box. Nice touch.
posted 5 years ago - Mr John Day
There was no dust bag or certificate of authenticity included which must still be lying in the warehouse! Despite the poor reviews on here the customer service team were fantastic in arranging collection and I was refunded within 2 days of them receiving it.
posted 5 years ago - C Bell
Ordered a beautiful Ted Baker dress on Black Friday. Received it within 5 days. Delighted with the service.
posted 5 years ago - Deirdre Lenehan
I'm originally from london and it makes me so proud to find this sort of customer service .
posted 6 years ago - Michelle Mcdonald
Fantastic customer service after a problem with my Fitbit ... can’t rate them highly enough.
posted 6 years ago - Anonymous