Sendvalu Reviews

Name: Sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julians
Rating: 4.63

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend Sendvalu

Company Reviews

Metrics

4.6

Based on 5,173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sendvalu provides excellent service when it comes to sending money online to love ones abroad. Thumbs up! Great work done!”

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Posted 5 years ago

Thank you for the wonderful review, Shirley! We're so happy that you are satisfied with the service sendvalu has provided you. We are working hard to give you the best service in the market at every particular time of the day.

Posted 5 years ago

“Bueno días no voy hablar mucho El servicio está maravilloso Rápido espero con seguridad Muchas gracias a sendvalu”

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Posted 5 years ago

“Excellent service, fast and efficient, but very hard to get in touch with when things go wrong.”

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Posted 5 years ago

Hello, Zelma. Thank you for taking the time to give us your feedback. Our apologies if we are unable to respond to you in a timely manner. Rest assured we are working hard to improve our Customer Support to serve you better.

Posted 5 years ago

“I have an urgent question.....I have send 20Euro to a friend in Ghana. The report i received through a text indicate that EUR343.06 was withdrawn from my account. I am in dire need to know what is going on......”

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Posted 5 years ago

Hello, William. Our apologies for the late reply on this. Upon checking your account, we did not see a charge amounting to EUR 343.06. Did it say Swiss Money Transfer or AWS? Please send us an email at support@sendvalu.com if you need further assistance.

Posted 5 years ago

“With SendValu's help my Cuban friends enjoy a better life. I find it easy to deal with your service on a consistent basis.”

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Posted 5 years ago

Thank you very much for taking the time to write this friendly review. We are working hard to give you the best service in the market at every particular time of the day.

Posted 5 years ago

“Great service,and quick transfer”

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Posted 5 years ago

Thank you Maria Johanna, Thank you very much for taking the time to write this friendly review. We are working hard to give you the best service in the market at every particular time of the day.

Posted 5 years ago

“The service is good, but the time from sending till receiving has increased”

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Posted 5 years ago

Dear Arild, we are sorry if we did not do it so fast this time. The delivery time may be affected by different reasons, holidays, weekends and technical data provided when doing the transactions. We are always working to provide the best timing for all transactions. Thank you for your comprehension

Posted 5 years ago

“Muy buen servicio”

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Posted 5 years ago

Estimado Victor, gracias por su calificación, estamos para servirle

Posted 5 years ago

“Thanks for the successful transactions, but the reason why I give 4 star is that you have to work on the rate is too low. Thanks”

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Posted 5 years ago

Thank you for your comment. We are working to improve our rate.

Posted 5 years ago

“where can i find the 5 euro? I notice that transferwise cheaper is? but good job.”

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Posted 5 years ago

“Ich bin sehr zufrieden”

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Posted 5 years ago

Lieber Kunde, vielen Dank für Ihr Feedback! MfG, Ihr sendvalu Team

Posted 5 years ago

“verlässlich, relativ rasch. guter support, einfach, schlechte Umrechnung,”

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Posted 5 years ago

Sehr geehrter Herr Fazekas, vielen Dank für Ihr positives Feedback. Der Umtauschkurs hängt von unserem Partner. MfG, Ihr sendvalu Team

Posted 5 years ago

“First i had some problem but later it was okay”

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Posted 5 years ago

Thank you Mr Steven for your comment. We are working to improve day by day.

Posted 5 years ago

“9 from 10 actions very good and quick but from time to time one is no quick”

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Posted 5 years ago

Mr Herbert, thank you for your honesty. We will do our best to keep you serving and improving our service as well.

Posted 5 years ago

“Iv only have had a few transactions with you but so fat it’s been good”

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Posted 5 years ago

Thank you Stephen, we want to keep it that way. Please let us know if you have something to suggest to get better.

Posted 5 years ago

“I am satisfied with your service,the only problem is the increase of charges ,and the amount the recipient collected is not the same amount of your conversion rate since the remittance outlet still get a service charge,now i am paying double charges.”

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Posted 5 years ago

Dear Loreta, our fees are the same, the issue may be that we only bill on EUR not in USD. We are working hard to find solutions for this inconvenience. Thank you for your patience and comprehension

Posted 5 years ago

“I am not sure but I see there is an additional tarrif on my Debit Card. Was that there all the time??? Thank you. Phil.”

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Posted 5 years ago

Dear Philip, all charges from sendvalu are informed in the moment of the transaction. Please check with your bank if they are charging an extra fee for your transactions. Thank you for your comprehension.

Posted 5 years ago

“Pretty good”

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Posted 5 years ago

Vasudeva, thank you for your comment. Please be free to tell us what to improve for your next transaction.

Posted 5 years ago

“Message when the money was received”

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Posted 5 years ago

Thank you for your comment. You can also verify the status of your transaction in real time in your profile.

Posted 5 years ago

“sehr schnell und effizient! Gut”

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Posted 5 years ago

Sehr geehrter Herr Barrenechea, vielen Dank für Ihr positives Feedback. Wir sind immer froh Sie wieder zu sehen. Ihr Sendvalu Team

Posted 5 years ago

Sendvalu is rated 4.6 based on 5,173 reviews