Sendvalu Reviews

Name: Sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julians
Rating: 4.63

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend Sendvalu

Company Reviews

Metrics

4.6

Based on 5,173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mi madre no ha podido sacar el dinero siempre pasa algo”

Helpful Report

Posted 5 years ago

Estimada Yanet, nos gustaría poder asistirle con su transacción. Por favor escribanos a support@sendvalu.com con el número de la transacción, ya que por este medio no podemos brindar soporte. Gracias por su comprensión

Posted 5 years ago

“Long delays in sending, especially over a weekend. I was told each transaction is manually reviewed. The mail updates are useless because there is no transaction number to tie all the communications to each other. There is one number one you create a transfer, then you get a confirmation with another number, then the pick up number is different from the other two, and the message does not even include the name of the recipient.”

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Posted 5 years ago

Hello, Kirby. Thank you for taking the time to give us your feedback. Our apologies for the inconvenience caused. Rest assured we are working hard to improve our Customer Support and our Email notifications regarding your transactions to serve you better.

Posted 5 years ago

“today sunday may 5, 2019 , I have to say Sendvalu is very poor . I have a big problem I mistaken the recipient name and you are not answering the calls, not answering to my mails and also absent in FB . Why like that....? I am a regular customer of you .”

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Posted 5 years ago

“6 days of waiting and nothing It's been 6 days since I sent money to a person and he still has not received it, it's unacceptable ... and the most serious thing is that the support told me that the problem comes from their partner MOREMT.COM and today after I contacted them by phone, they said that they have a problem with the banking transactions .... Is this a way to treat your customers? Now i need to cancel two transactions and the support told me that there will be charges if i do it ... transactions 461154 / 459798”

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Posted 5 years ago

Dear Sir, we are deeply sorry for the inconveniences presented with our partner. We will review your case with both transactions now cancelled and credited back to your account.

Posted 5 years ago

“You guys are terrible.”

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Posted 5 years ago

Dear John, we regret you have a bad experience with us. We would like to know why we are terrible so we can improve our service. Thank you

Posted 5 years ago

“Bei der letzten Überweisung wurden anstatt 29,- Cuc nur 20,- Cuc ausgezahlt.”

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Posted 5 years ago

Sehr geehrter Herr Oliver, bitte informieren Sie den Empfänger FINCIMEX zu besuchen. Alle 29 CUC sind auf der Karte. Mfg, sendvalu Team

Posted 5 years ago

“Der Geldtransfer geht schnell und reibungslos. Und das alles zu einem fairen Preis. Ich bin sehr zufrieden mit Sendvalu. Kann ich nur empfehlen.”

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Posted 5 years ago

Sehr geehrter Herr Voß, vielen Dank für Ihr positives Feedback, leider haben Sie uns nur mit einem Stern bewertet. Ihr Sendvalu Team

Posted 5 years ago

“Terrible old fashion slow and expensive”

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Posted 5 years ago

Dear Nick, we are deeply sorry for your experience. Kindly send us your detailed compliance to support@sendvalu.com so we can improve our service. Thank you in advance for your honesty.

Posted 5 years ago

“I am I b c s padamthilke Ian sending srilanka bank of ceylon account I B C S PADMATHILAKA BOC 74173261 this account iam sending today money but any responsible mg not have now also sir pleshe chek my money loss hire have my paid detail Transaction from 4031 on 25/03/19 at 13:10:05 for EUR1016.85 at Swiss Money Transfer was processed. Reference No:908408660784, Approval Code:660784. But any response not have send value sevise I think my money loss me😰😰😰😰😰😰😰😰😰😰😰😰😰😰😰😰😰😰😰😰 pleshe any body help me”

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Posted 5 years ago

Dear Chamika, Our team provided an answer about your transaction in your facebook chat communication with us. The transaction was not sucessfull in our site, your bank should provide all information related to this. Thank you for your comprehension.

Posted 5 years ago

“sending money to the Philippines very poor service cant pick up anywhere?”

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Posted 5 years ago

“I can not receive money at office which was on ur list”

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Posted 6 years ago

“Mi familia está tratando de cobrar el dinero tienen problemas trato de contactarlos vía email y nadie me responde”

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Posted 6 years ago

“Some time to late for send but the problem is in Cuba about fincimex”

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Posted 6 years ago

“No estoy conforme por que no entiendo como esque yo no pueeo utilizar mi tarjeta vida premier para enviar dinero”

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Posted 6 years ago

“Mauvaise note, après 2 jours d'essai, ce n'est que ce matin que j'ai eu succès.”

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Posted 6 years ago

“Uberlinde Borroso kann bis heute 14.02.19 nicht über das Geld verfügen. Die vorsgegangene Transaktion über 40 cuc wurde ebenfalls weit vetspätet und nur mit 35cuc ausbezahlt. Was soll ich bewerten??”

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Posted 6 years ago

“Dear Sendvalu team, Today I transferred 615 Euro to India which is equal to Rs.49715.64 and transaction charge applicable is 9.96 EURO. So the total amount should be deducted 624.96 Euro right, But after complete all steps for transection the amount deducted from my bank 633.91 Euro, why? Please find attached screenshot of transection abd give me needful reply. BR Vibhor”

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Posted 6 years ago

Dear Vibhor Singh, Thanks for contacting us! To protect your personal information please send us an email at support@sendvalu.com so we can help you with your problem as quickly as possible. Thank you.

Posted 6 years ago

“It's all very good.”

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Posted 6 years ago

“In my opinion, it's the very best site for send money to Cuba , Thanks very much and Merry Christmas! Beatriz”

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Posted 6 years ago

Dear Beatriz, Thank you for your positive feedback on our service. Your Senvalu support

Posted 6 years ago

“This isn't good ,I waited for almost two weeks now .. no money has arrive .. I sent money to my daughter up till now she have got why”

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Posted 6 years ago

Sendvalu is rated 4.6 based on 5,173 reviews